Great customer service and product as…
Great customer service and product as described! Customer service was above and beyond! Appreciate their help and was able to receive delivery within 2 days
About MTC Kitchen Home NY
Data updated- Website
- home-ny.mtckitchen.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · Secaucus
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 60% (3/5)
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Is MTC Kitchen Home NY legit?
MTC Kitchen Home NY (home-ny.mtckitchen.com) has a 4.6 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 60% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
prompt delivery
prompt delivery, goods are as advertised. prices were reasonable and first time coupon offer was great.
Efficient and well packed
Efficient and well packed. Smooth delivery.
Ordered a cutting board, got much more 😁
Ordered a cutting board, realized it was too small and reached out to them to change the order. They were SUPER helpful, friendly, and professional (looking at you Coco) and best of all out everything in writing despite us talking over the phone. Made the whole process really easy and got local delivery in NYC within the next day. Honestly kind of shocked at how amazing the experience was and will definitely be ordering from MTC again and checking out the brick & mortar store.
Great
Great, reliable fast shipping. Dish ware was carefully packed and intact
Quick and shipped out the next day
Quick and shipped out the next day. Just wished they packed the ceramics a bit better instead of just shipping it in a box. I ordered a total of 11 bowls. Only 6 of them was pkged nicely so it doesn't break. The other 5 was just thrown in on the side with no buffer and can be easily broken.
Excellent Shipping Service
I received my items within 3 days of ordering it since I live in NYC. They dropped off my package right at my doorstop which was excellent. The items I bought were not expired too which is a plus.
Great service and top notch support
Great service and top notch support. I’m serious you won’t find customer service and quality care for their products anywhere else.
Frustrating experience
My second order from MTC Kitchen was not great. They sent me an email saying a plate I wanted was in stock, so I ordered the plate the next day and added two other items (ones I wouldn't have purchased at that time) in order to avoid the large shipping fee. They sent out the order but did not let me know before shipping that the item they told me was in stock was not actually in stock. So I wound up with two things I wouldn't have bought right then, and no plate, which was the thing I actually wanted. When I emailed them, they apologized, but they did not, to make up for their mistake, offer me complimentary shipping on my next order. I won't be ordering from them again.
Reply from MTC Kitchen Home NY2022-09-14
We’re terribly sorry for how this was handled. There was a stocking issue that made the items show as available before they were at the stocking location. We are trying to show a more accurate stock level in near future and appreciate you told us what you experienced through shopping with us.
The delivery guy just left the packages…
The delivery guy just left the packages on the street without any notification.
I love MTC kitchen!
I love MTC kitchen! Thank you for the mandoline. It's sharper and smoother than I could have imagined.
Signed up for the newsletter but never…
Signed up for the newsletter but never got the promotion code as promised
Reply from MTC Kitchen Home NY2022-09-07
Thank you for signing up to our newsletter. Could you please check your other email address that has been used to subscribe? If you do not find the email, please reach out to us at [email protected]. We appreciate your patience.
Thank you very much!
Thank you very much!! I got one of the best Taiyaki & Takoyaki in NY from them. Boiled clam was cheaper than getting from market, and very good for frozen. I hope they have more delivery date!
pleasant experiences
Bought from them several times, pleasant experiences. Only thing is quite a few items are still not in stock, hope this will get better as everything is getting back to normal.
Very good high quality product that was…
Very good high quality product that was arrived the next day from ordering in NJ
MTC Kitchen for the win
On time, delivery guy was super nice, everything accounted for and packaged well. What is there to complain about? Thanks MTC!
Everything went great!
Everything went great! Driver texted me 15 minutes before arrival and at arrival. Very professional and polite. Items were perfectly packaged and came at proper temperature. Will definitely be ordering again!!
Items were pack really well
Items were pack really well. I could imagine it can sit in the heat for hours and still keep its quality
❤️ Love your products and super-speedy…
❤️ Love your products and super-speedy delivery