Precisely what I ordered
Precisely what I ordered, swiftly delivered
About MTC Kitchen Home NY
Data updated- Website
- home-ny.mtckitchen.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · Secaucus
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 60% (3/5)
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Is MTC Kitchen Home NY legit?
MTC Kitchen Home NY (home-ny.mtckitchen.com) has a 4.6 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 60% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great Experience
Frustrating experience, but quality wares.
Ordered three items around Black Friday. Great prices. However, one week after the expected delivery date, still no confirmation of shipment. No reply from their customer service via email. Voice mail full. One day after this rating was posted and charge was disputed, the package was finally shipped. Items were well wrapped and looked great! Dispute withdrawn, all ended well, but the experience was less than stellar. I have updated my rating in response (from 1 to 3 stars).
I love my new dishes and the experience…
I love my new dishes and the experience of shopping at MTC Kitchen NY!
Exactly what I ordered
Exactly what I ordered, promptly delivered.
A culture through it's dishes.
The experience of shopping at MTC Kitchen Home NY was a milestone. I connected with people who where there for me on every step of the way. That support and communication was more valuable than a store experience. Of course the website was easy to navigate and well organized. I changed all my dishes over 2 years from Scandinavian to Japanese. I love my new dishes and the experience of shopping at MTC Kitchen NY!
More items on Foods and Sauce
please input more and more varieties on foods and sauce. Also make more frequent %discount coupons. I am loving it.
Next day delivery
Next day delivery for a small order is incredible. I had my product a week before anyone else could send it. The price was a little more than other sellers however it was well worth it due to time restrictions on my end.
My first try
My first try, it’s Fast and follow my special instruction to the dot! Especially love the packaging, you can feel the attention and warmth your staff out into it.
Very happy with service
Very happy with service. Upset no more home delivery and several sold out items. Thank you very much for helping us during the pandemic
Best pans ever!
Products are fantastic, delivery driver was super prompt and professional. Overall extremely satisfied. These are the best pans I've ever purchased. Will definitely purchase more goods from MTC.
A company that clearly cares.
Everything ordered was exactly as profiled while searching your online catalog. Items arrived on-time and were packaged with utmost care, arriving in perfect condition.
Neat way to try new products
I only ordered a few things as this was my first time ordering and I wasn’t sure what to expect, but my order arrived next day and the few food products I ordered were delicious! Definitely looking forward to trying more things.
Prompt delivery to the door
Prompt delivery to the door. Only took 2days after ordering. Good communication. Would be even better if their food offerings were more varied and in stock.
Great service great ordering process…
Great service great ordering process and good delivery
They supply very fresh fish
They supply very fresh fish. In particular, if you're looking for sashimi grade, MTC Kitchen will be the best choice!!
MTC is my amongst favorite stores in…
MTC is my amongst favorite stores in the city. I find a reason to shop here whenever I am in town. I’m going back today to buy a knife to go with the cutting board I just had delivered.
Good communication
Good communication, on time delivery, well packaged items.
Worst Customer Service
MTC kitchen sent me a defective item a refused to give me a refund or exchange it for the same item. I contacted the Better Business Bureau (BBB) and a representative at MTC kitchen wouldn’t speak w the BBB after multiple attempts. Updating to reflect MTC kitchens reply.. Yes, I did contact you after the grace period of returns and exchanges - that is correct. But this item was a gift and it wasn’t opened in the grace period/ it was defective. It’s not like the customer changed their mind and/or didn’t want it. We couldn’t use the product at all!! It’s an overall bad business strategy to send customers defective items and not replace them regardless of the “return policy.” On top of that, a representative from your company wouldn’t even reply to the BBB. Horrible customer service, horrible business practice and horrible defective products.
Reply from MTC Kitchen Home NY2022-11-22
Hi London, Thank you for taking the time to leave this review and I apologize that we could not give you the outcome you were looking for. As mentioned in our response to you in August 2022, we received your claim for a refund or exchange, but it was 10 months after you received the item. We try our best to resolve any issues a customer might experience with their order, but too much time passed from when you received the item until you reported the claim 10 months later. We must be notified within 48 hours for any damage or defects as stated in our return policy https://mtckitchen.com/returns-exchanges/
delivered as promised
delivered as promised, unfortunately many of the items were sold out, but still good choice