Had a problem with my washer
Had a problem with my washer. The guy came out, determined needed a new pump. The pump was ordered, he came back to replace the pump. Ended up working my dryer also. Very easy, no problems with setting up scheduling.
About Home Alliance
Data updated- Website
- homealliance.com
- Category
- Home Services
- Location
- United States · Burbank
- Status
- Unclaimed
- Last 12 months
- 9 reviews
- Replies to negative
- 88% (7/8)
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Is Home Alliance legit?
Home Alliance (homealliance.com) has a 4.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 88% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Terrible customer service
Their customer service reps and schedulers on the phone were the worst. The gave us time windows for the service tech to arrive and they never did. Then when we called to check in and see if they were still coming they assured us the tech was just late only to learn he would never show. We waited at home on 3 separate days with no tech arrival.
Reply from Home Alliance2025-08-27
Dear Justin, we’re sorry to hear that your recent experience didn’t meet your expectations. Our team is reviewing what happened to make sure we can prevent it in the future. We also value your feedback regarding the service process, as this isn’t the standard we strive to provide and will be addressed with the appropriate team. If you’d like to speak with us directly, you can reach us at [email protected] or call us at tel:(877) 590-9593.
Was quoted a price of $1289 to "Spark…
Was quoted a price of $1289 to "Spark Module is malfunctioning and should be replaced maintenance re- wiring" Called Viking who told me the cost would be $500.
Reply from Home Alliance2025-08-29
Dear David, Thank you for bringing this to our attention. We are sorry to hear about your concerns regarding the pricing. Our service quotes are based on the specific diagnostics performed by our technicians, which can vary depending on the appliance’s condition and the repairs needed. That said, we truly value transparency and would be happy to review your case in detail. Could you please contact us directly at [email protected] or call us at tel:(877) 590-9593.? This will allow us to revisit the estimate and ensure you receive clear information regarding the recommended repair. We appreciate your feedback and the opportunity to clarify this matter.
Complete rip off... GROSSLY OVERPRICED
Got a membership in 2023, was supposed to come with a free "air conditioner tune up." However, when we called for a very simple air conditioner service (the drain line needed to be cleared) they sent someone out who then told us this would cost $369. Not believing this was possible, since many places advertise this service for under $100, we called in. And they told us that thanks to our "membership" we didn't have to pay $99 for the tech to come out (no one charges that) AND we were getting a discount on a service that was usually $410. After they left we called the company who had installed the unit on the roof 4 years ago. They came out (FOR FREE) cleared the line (FOR FREE) and told us that it was at MOST a $70 job since the drain line was so short. DO NOT GET A MEMBERSHIP WITH THIS PLACE!!!
Reply from Home Alliance2024-10-24
Dear Scott, Thank you for sharing your experience, and we’re truly sorry that our service did not meet your expectations. We’ve since spoken and I’m glad we could resolve the matter with a full refund. We deeply value your feedback and are committed to improving. Feel free to reach out to us anytime if there’s anything else we can do for you. Warm regards, The Home Alliance Team
Good Scheduling, Good Repair
They did a good job scheduling the work. Jerry, the technician, did a good job fixing my refrigerator.
Reply from Home Alliance2024-10-24
Thank you Thomas. We’re so glad you’re happy with our service! Your satisfaction is our priority.
I manage several properties around LA…
I manage several properties around LA and have the yearly membership with Home Alliance. This week alone they assisted with two separate properties across town from each other. By using these guys I know the service will be handled in a fast efficient manner with a call from the technician to explain the issue and provide a solution for the repair. Alex is always great and calls or texts me with necessary updates.
Reply from Home Alliance2024-10-24
Thank you for your kind words! We're thrilled to hear you had a great experience. Looking forward to serving you again!
Scammers / spammers
Scam company. Will spam your info out to others and you'll be deleting unwanted spam texts about home appliance offers until you change your number. You can block the numbers but they keep changing them.
Reply from Home Alliance2024-10-24
We’re sorry to hear about your experience. Please reach out to us so we can make things right!
99 a month for future discounts?
When I called Home Alliance, I was sold a 99 dollar plan that entitled me to a 10% discount and free estimate fo appliance repairs . I said sure, why not There was no mention that I would be billed once a month and did not realize it until I was billed the next month Come on, who is going to pay 99 bucks a month so that they could get a discount on future appliance repairs? I called to cancel which they said they will but the experience left me feeling like I had been scammed . On the plus side the fridge repair was done properly and it is still working the price, however, was off the charts It took one hour to perform the work and they charged 900.00 when I complained they said they don't charge by time, but by the specific job they did . Why is it so hard to find a trustworthy appliance repair company?
Reply from Home Alliance2024-10-24
Thank you for sharing your experience, and we’re sorry to hear that the membership details weren’t communicated clearly. Our $99 monthly membership is designed to offer ongoing benefits like discounts on repairs, priority scheduling, and free estimates to help our customers save in the long run, especially for homes with multiple appliances that may need servicing. We understand that this plan may not be for everyone, and we apologize for any confusion caused. We're glad to hear the fridge repair was done properly, and we appreciate your feedback on pricing. Our rates are based on industry standards for the specific job, rather than time spent, to ensure a high-quality, thorough repair. We value your trust and hope we can provide a more positive experience in the future.
It is a scam to sell you home warranties rather than repairs
I called what was branded as a local company and setup an appointment to fix a washer and dryer. I was given a special promotion for a reduced site visit fee. Then I received an email for my receipt and a notification that I had signed up for a monthly fee for home protection. THIS WAS NEVER DISCUSSED ON THE PHONE! Never made clear. Just a note in the email that they were happy to have me as a member.
Reply from Home Alliance2024-10-24
Thank you for bringing this to our attention. We sincerely apologize for the lack of clarity regarding the membership. The monthly fee for home protection is an optional service designed to offer ongoing benefits such as discounted rates and priority scheduling, but it should always be clearly communicated before signing up. We regret that this wasn’t made clear during your initial call. Please know that we’re here to help—if you would like to cancel the membership or have any further concerns, our team will be happy to assist. Thank you again for your feedback, and we’re glad you chose us for your home service needs.
Sub Zero refrigerator repair
Tom Gee was amazing and I've never had a technician who was so thoughtful, kind, smart and left everything impeccably clean. He even gave me his cell phone number in case I had an emergency issue. Superior service and I'm so grateful.
Very professional
Very professional, on time, and cleaned up after job was perfected. Would highly recommend to friends and family.
Horrible Customer Service/Enviornment
First off I would like to say that the customer service at this location is by far the worst comparing nearby locations. A worker named Nick (young caucasian male, in 20s, works at Alliance Location) was extremely rude, the laziest retail worker I’ve ever met. Instead of making the store a cozy welcoming environment where workers are polite and are always ready to assist a shopper, Nick and other workers had a horrible attitude, even kicking kids out the store who I’m assuming had the intentions of buying a floor mat, as I was a customer in the store while it was happening. The group of kids were not disruptive or distracting, and the workers there deprived them of their shopping experience and ruined there day. I really hope corporate can have a talk with the workers at this location because it’s ridiculous.
Enrique was the best
Enrique was the best. He diagnosed the issues with my electrical problem quickly and fixed it. He was very informative and professional. I will always call him when I need any electrical work done. He is extremely knowledgeable about electrical issues and multiple ways to fix them. Kathy
We had trouble with out washer in our…
We had trouble with out washer in our home in LA last November 15, 2023 and I was anxious that nobody would show up within the week. I called HomeAlliance, and thank goodness, their tech showed up on the same day. Not Only was he on time, but he also fixed my washer the very next day. From their representative down to their field personnel, I highly recommend this company,
Eli did a great job and took the time…
Eli did a great job and took the time to explain the mechanism and workings of my refrigerator. I highly recommend.
My experience was excellent and Vitali…
My experience was excellent and Vitali was great!
Alex the technician who cleaned our…
Alex the technician who cleaned our ducts provided the best and timely service.
I understood the kind of problem with…My refrigerator
I understood the kind of problem with the refrigerator and its cost. The technician was kind and considerate.
Magomd was very professional he…
Magomd was very professional he answered all my questions he did a great job on my refrigerator thank you so much
Jack was very responsive and very…
Jack was very responsive and very professional installer very happy yeah thank you