Horow (horow.com) has a 4.6 out of 5 rating on OK.one, based on 59 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
K
KK · 1 review · Experienced 2026-03-05 ·
★★★★★
Great Product and game changer!
It is a great product and totally change the way that I enjoy the toilet. Even the night light not working after 18 month of use, the representative still kind enough to send me a replacement for free since it was not of warranty period. The replacement was delivered promptly. They replied the email request right away. Recommend to a lot of friends. Thanks!
Reply from Horow2026-03-10
Thank you for sharing your experience with us! We’re delighted to hear that our product has enhanced the way you enjoy your bathroom routine.
It’s also great to know our support team was able to assist you quickly with the night light replacement. Providing reliable products and responsive service is always our top priority.
We truly appreciate your recommendation to friends and your continued support.
⭐⭐⭐⭐⭐ Outstanding Customer Service & Excellent Product — Highly Recommend!
I rarely write reviews, but this experience truly deserves it. After going through a few challenges during the installation and setup process of the T38P toilet, the customer support team exceeded my expectations in every way. They were extremely responsive, patient, and professional, always willing to help and guide me step by step until everything was resolved. What impressed me the most was their commitment — they did not stop until the product was working perfectly. That level of dedication shows they genuinely stand behind their products.
Now that everything is installed correctly, the T38P works flawlessly. The flush is powerful, the operation is quiet, and the modern design looks beautiful in the bathroom. You can tell this is a high-quality product built with attention to detail.
It’s not just about buying a product — it’s about the support you receive afterward, and this company absolutely delivered. Because of the excellent customer service and the final performance of the toilet, I would confidently recommend both the product and the company to anyone.
Thank you for the great support and for taking care of your customers!
Reply from Horow2026-02-24
Thank you so much for taking the time to share such a detailed and thoughtful review!
We truly appreciate your patience during the installation process, and we’re so glad our support team was able to assist you every step of the way. Standing behind our products and making sure everything works perfectly for our customers is always our top priority.
It’s wonderful to hear that your T38P is now performing flawlessly and that you’re happy with both the design and functionality. Your recommendation means a great deal to us.
Thank you again for your trust and support!
Thank you so much for your kind words! We’re thrilled to hear that you love your toilet. Your support truly means a lot to us. If you ever need anything, we’re always here to help!
The toilet is great, but it would have been nice if the cleaning fluid--even a small sample had been included so the plumber could have helped us learn how to install it. Now we have to order it and figure it out on our own. It's a small cost to help customer's on the front end.
Reply from Horow2026-02-04
Thank you for your great review! We’re glad you love the toilet.
We appreciate your feedback about the cleaning fluid sample. We’ll definitely consider adding that in the future to improve the overall experience. Thanks again for sharing your thoughts!
J
Joel Bishop · 1 review · Experienced 2025-11-20 ·
★★★★★
Arrived quickly and in good condition
Arrived quickly and in good condition. I am satisfied with the toilet although my wife thought it looks too small. Flushes efficiently and refills quickly.
Reply from Horow2026-01-29
Thanks so much for your feedback! We’re glad to hear the toilet arrived quickly and in great condition. It’s awesome that you’re happy with how efficiently it flushes and refills. We totally get that the size might feel a little different—everyone has their own preferences. We’re happy it’s working well for you overall, and feel free to reach out if you need anything!
This would be our first time owning a smart toilet
This would be our first time having have a smart toilet, but we bought two for our home and we could not live without them now. Once you take the plunge for convenience and hygiene, you will never go back to a conventional toilet again. The heated seat is our favorite and the night light is great, but the cleanliness features are amazing. The best part of ours T38P is the ADA height also. Feels amazing.
Reply from Horow2026-01-29
Thank you so much for your awesome review! We’re so happy to hear that you're loving the T38P—especially the heated seat and night light. It’s great that the cleanliness features are making a difference for you too. And we’re glad the ADA height is giving you that extra comfort. Thanks for choosing us, and we hope the toilets continue to make your daily routine even better!
W
Wanda Brown · 2 reviews · Experienced 2025-12-10 ·
★★★★★
Easy to order
Easy to order. Toilet arrived on time and quickly.
Reply from Horow2026-01-29
Thanks for your feedback! We're glad to hear the ordering process was easy and that your toilet arrived on time. We hope you're enjoying it! Let us know if you need anything else.
J
Joel Carrera · 1 review · Experienced 2026-01-17 ·
★★★★★
Love this product
Love this product. Works exactly as described.
Reply from Horow2026-01-19
Thanks for sharing your experience. We’re pleased to know the product met your expectations.
J
Jeff · 5 reviews · Verified · Experienced 2025-12-25 ·
★★★★★
Super fast shipping and excellent…
Super fast shipping and excellent customer service. Thank you, Horow!
Reply from Horow2026-01-19
Thanks a lot! We’re glad everything—from shipping to support—went smoothly for you.
J
John White · 2 reviews · Experienced 2025-12-15 ·
★★★★★
Terrible Thousand Dollar Plus Toilet - Company Doesn't Stand Behind Product!
Steer clear of Horow as a company. I purchased this toilet six months ago, and it has NEVER flushed correctly, from day one. I've reached out to the company numerous times, and they have been nonresponsive. It was installed correctly by a professional, licensed Plumber. I have other "smart toilets" in several other bathrooms in my home, and it's only this Horow toilet that has never worked correctly. It is absolutely NOT worth the outrageous price tag. I will gladly update this review, if this company ever decides to reach out to make things right. I would look elsewhere (Toto, Kohler, or even BioBidet) for companies who are far more reputable, and who stand behind their product. We're blessed to have a lot of bathrooms in our home, because if we had to rely upon this terrible "smart toilet", it would be a very bad thing...for our entire family. My wife has already warned me to never bring anything from this company into our home...ever again! If I could give this company minus five stars, I certainly would. The minimum one star that Trust Pilot requires is far too high for Horow to receive!
Reply from Horow2026-01-19
We’re truly sorry to hear about your experience and understand how frustrating this must be—especially given the investment you made.
This is not the level of quality or support we aim to provide, and we sincerely apologize if your previous messages were missed. We would really like the opportunity to review your case and make this right.
Our customer support team is reaching out to you directly. Please keep an eye on your email so we can assist you further.
I own 3 Horow bidet toilets and have been very happy with them. Bidet toilets are step up from bidet seats, and my family and guests enjoy using them. I have experienced a few issues with the bidets, but Horow supports has been quick to communicate back with me on the issues and provide me recommendations and resolutions.
Reply from Horow2025-12-29
Thank you for your feedback and for choosing HOROW. We’re glad to hear you and your family enjoy our bidet toilets, and we’re happy our support team could assist you promptly. We truly appreciate your trust in HOROW.
O
Only Through Jesus Christ is R · 5 reviews · Experienced 2025-11-22 ·
★★★★★
We have never had a smart toilet
We have never had a smart toilet, but we bought three for our home and we could not live without them now. Once you take the plunge for convenience and hygiene, you will never go back to a conventional toilet again. The heated seat is our favorite and the night light is great, but the cleanliness features are amazing. After we bought ours, our daughter in law liked it s much their family bought three. The sale on Black Friday was almost a third off.
Reply from Horow2025-12-16
Thank you so much for sharing your experience! We’re thrilled to hear how much you and your family are enjoying your smart toilets.
Comfort, hygiene, and thoughtful features like the heated seat and night light are exactly what we aim to deliver. It truly means a lot to us that your experience was so positive it inspired your family to choose our products as well.
Thank you for trusting our brand and for being part of our community.
W
Wanda Brown · 2 reviews · Experienced 2025-11-27 ·
★★★★★
Shipping on time.
Shipping time. Quality of item.
Reply from Horow2025-12-16
Thank you for your kind review!
We’re happy to know that the shipping met your expectations and that you’re satisfied with the product quality.
Your feedback means a lot to us and motivates our team to keep improving. We look forward to your next visit!
My experience with Harow was excellent toilet, arrived perfectly intact. Installation was straightforward and easily understood with the included instructions toilet began working immediately. Remote paired perfectly.
Reply from Horow2025-12-16
Thank you for your feedback on the T38 smart toilet. We’re pleased to hear that delivery, installation, and setup all met your expectations.
Your satisfaction means a great deal to us, and we appreciate you choosing HOROW.
Bought a new Horow smart toilet as it was one of the few with a 10” rough in. It turns out to be an excellent product—looks great and functions well. A really good value for the money. Their service was great too when I had to research exact specs on sizing for the odd place into which I needed to fit the toilet.
Reply from Horow2025-12-07
Thank you for your great review! We’re happy to hear the smart toilet fits your 10” rough-in perfectly and works so well for your space. We appreciate your kind words about our product and service, and we’re glad we could help with the sizing details. Thanks again for choosing HOROW!
D
David Cox · 4 reviews · Experienced 2025-12-02 ·
★★★★★
Great Quality Bathroom Sink
Great quality bathroom sink and it shipped very quickly. I was very close to getting a cheaper version of a similar product on Amazon or Wayfair, but I’m so glad an ordered this one directly from Horow. Super high quality, easy to install and it’s simply gorgeous. I’ll definitely be back when it’s time to order something else.
Reply from Horow2025-12-06
Thank you for your wonderful review! We're glad the sink’s quality and fast shipping met your expectations. Thank you for choosing HOROW over other options — we truly appreciate your trust. We look forward to serving you again!
D
Divyang · 2 reviews · Experienced 2025-11-30 ·
★★★★★
Excellent Customer Service & Reliable Product Support
I recently had an issue with my Horow T20 toilet, and I’m extremely impressed with how quickly and professionally the customer service team handled it. Not only were they responsive, but they also shipped me the part needed to get things up and running without any hassle. It’s rare to find a company that stands so confidently behind its products and genuinely prioritizes customer satisfaction.
The T20 itself has been great, and knowing that the support team is this attentive gives me even more confidence in the brand. Highly recommend both the product and the company!
Reply from Horow2025-12-02
Thank you for your kind review!
We’re delighted that our team could help resolve the issue quickly and that your T20 is working well. Your trust and recommendation mean a lot to us. If you ever need anything, we’re always here to help.
Thank you for choosing HOROW!
R
Richard D · 1 review · Verified · Experienced 2025-11-24 ·
★★★★★
Works well with good customer service
The toilet works well and the customer service is great. The first one worked so well, I bought two more. They provided additional information and videos to show the top disassembly which gives access to the inside for service. I wish the posterior spray was a little wider but at least it moves forward and back and is adjustable. Many features are adjustable, but could use even more. Like the amount of pre-foam to dispense, and have no flush before air dryer. Having to buy the NON-Rechargeable batteries is not good (for power outages), but perhaps they will change these slight drawbacks.
Reply from Horow2025-12-02
Thank you for sharing your experience!
We’re glad to hear the toilet has been working well for you and that our customer service team could provide helpful support. We also truly appreciate your suggestions regarding spray width, adjustability, pre-foam, air-dry behavior, and battery design—your feedback helps us continue improving our products.
Thanks again for choosing HOROW, and we’re here anytime you need assistance.
H
Hunter Sims · 1 review · Experienced 2025-11-10 ·
★★★★★
Easy to order
Easy to order, and arrived quicker than expected. Packages were in great condition upon arrival
Reply from Horow2025-11-26
So glad to hear your order was easy and arrived quickly — and in perfect shape too! Thanks for sharing your experience!
H
Harinder Rai · 1 review · Experienced 2025-11-14 ·
★★★★★
Stand by their customers
2 years after owning their smart toilet, we had an issue with an out of warranty part. The team at Horow was great. They diagnosed and shipped me the part needed to get things up and running. They delivered and I had a wonderful experience interacting with their team. Very impressed!
Reply from Horow2025-11-26
We really appreciate you taking the time to share your experience! We’re glad we could help resolve the issue and that you had a positive interaction with our team. Standing by our customers is at the heart of what we do, and your feedback makes our day!
