Horow (horow.com) has a 4.6 out of 5 rating on OK.one, based on 59 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
T30 non-elec bidet toilet better than I expected.…
T30 non-elec bidet toilet is better than I imagined. Customer service and assistance excellent; packaging VERY sturdy; definitely encourage having a licensed plumber install-my plumber said a little tricky with installation directions. Looks beautiful; this sits a couple of inches taller (great for my 6'2" husband) and with no tank looks very space age. The bidet function has two settings (front and back) with ability to easily control strength of water. Both bidet nozzles are in the rear and retract when not used. The flush is super - I was a little concerned without the familiar tank. The lid could be a little sturdier, but I think that is because it needs to be lightweight for the slow, quiet, self-closing function. I have always wanted a bidet and this requires no electricity - another plus! I am pleased to encourage anyone to purchase this toilet.
Reply from Horow2025-11-26
Thanks for the fantastic review! We’re delighted to hear that the T30 is working so well for you and that you love the bidet features. Your feedback on our service and packaging means a lot — and we’re grateful for your recommendation!
I have 2 child, and they can’t use it. Because the sensor..
Reply from Horow2025-11-17
Thank you for your feedback, and we’re sorry to hear that your children had difficulty using the sensor.
It seems that when younger or smaller children sit closer to the front of the seat, the sensor may not be activated as expected. We really appreciate you pointing this out.
We’ve already shared your feedback with our product development team, and they are looking into potential improvements for future product versions. Your input is invaluable in helping us make better products for families like yours.
Thank you again for your understanding and for helping us improve.
Contacted Customer Support for a warranty part as even though it was not a covered part they were able to assist me with a positive solution to our situation great customer service was provided.
Reply from Horow2025-11-17
Thank you for your kind feedback! We're happy to hear our team could assist you and provide a positive solution. Your satisfaction is our priority, and we appreciate your recognition.
If you need anything else, feel free to reach out!
A
Andy Bao · 1 review · Verified · Experienced 2025-10-23 ·
★★★★★
Experience was great
Experience was great. If there was something i could nitpick, it would be bowl needed a nightlight. Like the EPLO ix7 mt model.
Reply from Horow2025-11-10
We’re so glad you enjoyed your HOROW T38! Thanks for your feedback about a nightlight — that’s a thoughtful idea and we’ll keep it in mind as we continue enhancing our products. We really appreciate you sharing your experience!
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Sean · 3 reviews · Verified · Experienced 2025-10-20 ·
★★★★★
Excellent Customer Service
We have a T38P Smart Bidet Toilet and so far we're very happy with the quality of the product, despite some settings that we would have wanted to be adjustable. Mostly importantly, Horow's customer service has been very responsive, so it gives us the comfort that help is always available if/when needed.
Reply from Horow2025-11-04
We’re thrilled to hear you’re happy with your T38P and that our team could assist you when needed! It’s great to know that the smart hygiene features are making your daily routine cleaner and more comfortable. Thank you also for your feedback on the settings — we’re always looking for ways to enhance our products for our customers.
I ordered and received my package on time and undamaged, I’m pleased with the product and it looks and works amazing, installation was a breeze, the look of this toilet gives my restroom such a modern look.
Reply from Horow2025-11-04
Thank you for sharing your experience! We’re delighted that the product met your expectations in both style and performance. We hope you continue enjoying it!
Customer service sent through the replacement parts we needed quickly once we sent through a picture of the issue. Really appreciated their attention to the matter.
Reply from Horow2025-11-05
We’re happy to know our team was able to help you so quickly! Thank you for sharing your experience — providing reliable support and care for our customers is what we strive for every day.
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our delivery and customer service. Your feedback means a lot to us!
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Omar S · 1 review · Experienced 2025-10-01 ·
★★★★★
Great bidet w/ customer service
Great bidet toilet. Customer service is very helpful in answering questions and solving issues as they come up.
Reply from Horow2025-10-29
Thank you for sharing your experience! We’re glad your HOROW bidet is working well and that our customer service was helpful. We always strive to provide the best products and support.
Purchased a shower door and its working very well.
Reply from Horow2025-10-29
Thank you for your review! It’s great to know your HOROW shower door is working perfectly. We always strive to provide high-quality products that make your bathroom experience better.
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Akiem Rose · 1 review · Experienced 2025-10-20 ·
★★★★★
Customer Service
I had reached out to customer service multiple times and every time, customer service was able to assist. I never felt like a question was not handled well. Made me feel, with my purchase, I can have a long time of continued support.
Reply from Horow2025-10-24
We really appreciate your kind words! It means a lot to know that our team made you feel supported throughout your experience. At HOROW, we’re always here to help — before and after your purchase.
M
Michael · 1 review · Experienced 2025-10-12 ·
★★★★★
So Far So Good
So far my experience with my new Horow toilet has been excellent. We had experienced another manufacturer's toilet during a vacation last year. It was great to find a similar product at a much lower price.
I'd love to have a parts list and service manual should anything go wrong in the future.
Reply from Horow2025-10-23
We’re so glad to hear that you’re enjoying your HOROW toilet! It’s great to know you found a product that fits your needs perfectly.
No worries about the parts list and service manual — just drop us a quick message at [email protected], and we’ll send them over right away.
Thanks again for your kind words and for being part of the HOROW family!
J
JC · 2 reviews · Experienced 2025-10-12 ·
★★★★★
No clogging issues
I was concerned about whether my new Horow toilet might clog, but I've now used it for over a month with no issues.
Reply from Horow2025-10-23
We’re so happy to hear your HOROW toilet has been working smoothly — no clogs, no worries!
Thanks for taking the time to share your feedback. We really appreciate your support!
We really appreciate your positive review! It’s great to know the installation went smoothly and that you’re happy with your HOROW bidet toilet. Thanks for choosing us!
K
Ken Lu · 1 review · Verified · Experienced 2025-10-06 ·
★★★★★
Received excellent customer service…
Received excellent customer service feedback , only big problems the the problem during the installation , the size can’t connect with US PVC.
Reply from Horow2025-10-24
Thank you for your kind words and helpful feedback! We’re happy our service met your expectations, and we’ll make sure to review the sizing issue to improve product compatibility in the future.
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Steven Johnson · 1 review · Experienced 2025-09-03 ·
★★★★★
Wholesale Pricing
Wholesale Pricing, As a general contractor i was very pleased with the special pricing i recieved. It was a big difference and therefore was able to win a big project! Thanks Horow Pro
Reply from Horow2025-09-11
We’re thrilled to hear that HOROW PRO’s wholesale pricing helped you win a big project—congratulations! 🎉 Supporting contractors with competitive pricing and reliable products is exactly what we aim for. Thanks for choosing HOROW, and we look forward to partnering on many more successful projects with you.
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Natalee · 1 review · Experienced 2025-08-05 ·
★★★★★
Love our HOROW toilet
Love our HOROW toilet! The design is modern and it works just like advertised. Setup was simple, and the features make everyday use super convenient. Customer service has also been fantastic—quick replies and very helpful. Overall, great product and great support!
Reply from Horow2025-09-11
We’re so happy to hear you love your HOROW toilet! Thanks for your kind words about both the product and our support team—it really means a lot to us.
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李aliah · 1 review · Experienced 2025-09-04 ·
★★★★★
Good customer service.
Reply from Horow2025-09-11
Thank you for your kind words! We’re happy to know our customer service made a positive impression.
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Ali Rashidi · 2 reviews · Experienced 2025-08-20 ·
★★★★★
customer service very responsive and…
customer service very responsive and excellent service
Reply from Horow2025-09-11
Thank you! We’re glad to hear our service met your expectations. We’ll keep it up! 💪
