Hotel Bookinghub (hotel-bookinghub.com) has a 4.7 out of 5 rating on OK.one, based on 47 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Sage was amazing!! I booked a hotel incorrectly and she helped me cancel the incorrect hotel and helped me greatly with finding another hotel that we were so happy with. She was so patient and professional and she even gave me her phone # if we had any issues or questions again. I would say she is a most valuable employee. Big thanks to Sage, a most professional employee!!
Sage provided outstanding customer service from start to finish. She was professional, patient, knowledgeable, and genuinely committed to helping resolve my questions. She communicated clearly, followed through on everything she said, and made the entire experience smooth and stress-free. It's refreshing to work with someone who truly cares about the customer experience. Thank you, Sage, for your excellent support—I sincerely appreciate your time and assistance!
Everything smooth and easy. Customer service was very easy to work with especially Noah. Highly recommend bookings for all your hotel needs
Larry was abel to modify my reservation and he also abel to answer all of my questions.
I cancelled a réservation with Nate and hé East very kind patient so Thank you very much
Sage was very helpful and she gave the extra mile to help us resolve this issue.
Harvey answered all of questions I asked and his polite and acknowledged everything i need . Thank you
She was wonderful she help me with everything
Ms. Emma service was great . And quickly handle my situation.
This is a spam! I called Booking.com customer service and thought that I was talking to Booking.com while Damian is not an employee of Booking.com! I contacted the hotel and they told me that they don’t charge $262 for taxes their fee is only $42 . I have spend the entire morning now with Booking.com & Amex. Booking.com confirmed that they have nothing to do with these online scammers! This is additional layer of stress that I’m dealing with because of VBHUB hackers. Booking.com hadn’t heard of them and they represent themselves as Booking.com employees by hacking online & customer service calls. BE AWRE! I now have close to $2400charges for hotel from Booking.com. Thank God Booking.com understood that I didn’t make the actual changes in my account as Damien changed my email address on the account. I can’t believe I got caught up in this scam and have to deal with this nightmare! I will keep updating my review for everyone to be aware!In addition I was charged additional fee of $262.00 USD that is the Hotel Booking Hub fee not the property taxes. Also when I review the booking of the hotel it is offered free shuttle from airport to hotel which Damian couldn’t rectify but if I do book it now through the ap is offered as a perk. The hotel I was pressured to book is with horrible reviews and not in the area I wanted to book but I didn’t have a choice because I was told that it’s been an hour conversation. My Birthday trip is not starting well thanks to the ruthless online hackers who have nothing else to do but harm people. I will never use Booking.com since my data becomes exposed.! Never again! This is my last time booking through Booking.com! Horrific experience!
"Dear Passenger, We Tried To Help You Fix Your Hotel Booked With Booking.com. We Spent More Than An Hour Trying to Fix Your Concern and Arrange A Different Accommodation. Inorder To Address This Concern Raised By you, We Tried To Contact You Several Times but You Didn't Answer. So we Have Processed a Complete Refund of 262.00 USD Back To the Original Form of Payment. We Will Take Your Feedback Positively and Try To Improve Our Customer Service. Thank you. Hotel Booking Hub Team"
Even though it took 4 tries your company did cancel a reservation for me at no charge even though the reservation was not allowed to be canceled. Thank you
Thank You Nate for the last minute cancellation for my hotel and processing with the full refund highly appreciated great customer service.
April is a wonderful customer service, I’m very Thankful to her
Travis was a very nice person and very helpful. He was patient and very kind. Nicole Morin
Damian has been a wonderful help throughout our booking process!
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