I give thanks to Nancy for helping me…
I give thanks to Nancy for helping me in every way possible she’s very helpful and always going out of her way she’s a jewel.
About HPP Cares
Data updated- Website
- hppcares.org
- Category
- Construction & Manufacturing
- Location
- United States · Long Beach
- Status
- Unclaimed
- Last 12 months
- 8 reviews
- Replies to negative
- 0% (0/1)
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Is HPP Cares legit?
HPP Cares (hppcares.org) has a 4.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Long road but worth the trip
We began our HPP Cares-supported ADU project in November 2023, with final approval from the City Building Dept on July 16 2024, and final payment from the HPP Cares escrow account to our contractor in late September 2024. There were a few bumps along the way, but in the end, we are pleased with the support we received from HPP Cares to finance our ADU project to implement this project.
HPP Cares really cares
The process of obtaining this grant isn't as hard as it seems. The team at HPP Cares help you throughout the entire process. Toward the very end of my construction, I started working with Genesis. She was so easy to work with and responsive. Her responses were always within 24 hours. They were always a pleasure to work with.
I had a wonderful experience at HPP…
I had a wonderful experience at HPP Cares, from prior to submitting the application, they were diligent in providing the information, to then applying for the grant. I was then assigned to Genesis which made the whole process of submitting the receipts smoothly. She is of great value to this organization :) Thank you again, Genesis, for all your support and promptness!
Thank you HPP Cares team
I am very grateful to Nancy Ruiz and the HPP Cares team for their continuous assistance to complete the construction of the detached ADU in the backyard of my main house. The HPP Cares team helped me through the whole process to apply for a loan, fund my project, and submit payments to my contractor.
Denys Rivera at HPP Cares helped us…
Denys Rivera at HPP Cares helped us tremendously. We would have not known what and how to address a letter for a loan modification. It’s a very stressful process, but he takes his time and makes it all much easier. Thank you Denys
Led by Nancy Ruiz
Led by Nancy Ruiz, I was able to successfully navigate the process and receive the grant. This program is such a valuable asset for those looking to create new livable space in a time when available housing is so difficult to find. It is my hope that continued funding for this program will remain a priority.
Excellent
HPP Cares and thank you Gabriela for your help in getting our ADU off the ground. You’re creating more housing in South Gate CA.
Many Thanks to Katherine, Diana and Nancy
Many Thanks to Katherine, Nancy and Diana! Initially I was confused as everybody else as to how to get funded. I attended the workshop and able to ask questions at the end of the workshop with Katherine. Katherine was very knowledgeable and immediately answered what i need to know. I went ahead with my projects. Unfortunately, my project took about 2 1/2 years to complete. I had couples of account managers changed due to the long journey of getting my ADU built. Finally, I was very fortunate to have Nancy as my new account manager. Nancy thoroughly explained to me the final process and her instruction was very cleared. She informed me if i don’t know how to upload my documents to the link she sent. I can email her and Diana. Diana immediately responded to my email and together with Nancy, they processed my documents and funded my account within the same day they received my documents. I am amazed how quickly they all worked. Thank you all again to work together with me through this long journey. I am very happy with the outcome of my ADU. I can’t thank you enough to all the staffs at HPP Cares for all your hard work. A BIG Thank you to Katherine, Diana and Nancy. You all are the BEST!
My Thanks To Genesis
We had the great pleasure of working with Genesis through our ADU journey. She was communicative, responsive and friendly throughout. Building an ADU can be very daunting, but my work with Genesis was definitely the smooth part of the process and we’re grateful for the wonderful experience. My sincere thanks to you, Genesis!
HPP Cares worked for us
Once we landed with Genesis things went well. Genesis was quick to respond either via email or phone. If an issue needed to be escalated she did not hesitate to escalate to get our issues addressed. This ADU was our first construction project as well as our first grant. Be patient as there is a learning curve. HPP Cares took good care of us. Thank you HPP Cares, we appreciate all you did for our project. We are done and it looks fantastic.
Helpful
Helpful, patient & encouraging
Very helpful
Denys was very helpful in assisting us in getting the certificate.
Thorough
Thorough, prompt and courteous, totally professional. HPP Cares does a great job!!
thank you.
I am writing to express my deep gratitude for the exceptional assistance I received from your team in resolving a mortgage problem I recently faced. A special thank you goes to Gabriela Sandoval, and her manager whose dedication and expertise were instrumental in finding a solution. Gabriela and her manager was not only highly professional but also incredibly empathetic and patient throughout the process. Her commitment to ensuring my concerns helped me take the step I needed to resolved my problem.
ADU journey
HPP Care team, I started my JADU project in 2022 and received a grant from the state through HPP Care. I had no idea how to allocate funds and move forward with the construction simultaneously. It was so stressful not knowing what's next. Everything was my first step, like everyone else. HPP Care team (Karen, Diane) seamlessly navigated me through my journey so I could focus on the actual construction part. Diane was dedicated, always responded quickly, and answered my questions; her work ethic was amazing! I am thankful that HPP Care is there to help move forward every step of the way.
HPP Cares has great customer service
My experience with HPP cares was very informative and helpful. I know that without Emily and her expertise I would not have know what to do. She was very patient and knowledgeable and was able to answer all my questions and concerns.
My experience through this whole…
My experience through this whole process went pretty smooth. I am not good with technology but was able to complete everything via cell phone and laptop. I had a great team of people I would like to thank for all of your help with this and patience. Nancy Ruiz, Emily Rodriguez, Diana Chan and Karen Graham you made this all work for me. I am so appreciative to qualify for this grant money which I received the full amount I was requesting. When I started my project the application process was not open. I was contacted in December 2023 and started the process. At this point I was a month away from my final inspection and had already paid all my contractors. I had gotten a Heloc loan from my bank and HPP Cares paid that loan off and sent a check directly to my bank. Thank you again for this opportunity it has truly been a Blessing for me and my family.
I had an incredible experience with HPP…
I had an incredible experience with HPP Cares. Securing the grant was a game-changer for our ADU project, especially as we went significantly over budget. The process of getting an ADU grant was long, but made smooth by their unwavering support. Special thanks to their leader and the rock star Katherine Peoples, and my account manager, Nancy Ruiz, who were instrumental. They simplified the complex process, answered all queries, and ensured meticulous documentation. Grateful for their dedication in making this possible. Highly recommend HPP Cares for their invaluable assistance.
Reply from HPP Cares2024-03-01
Thank you for your gracious words. It's truly an honor to have been part of your journey and to receive such amazing testimonials from clients. We've put in considerable effort to ensure a seamless process, and your comments highlight the improvements we've made.
Knowledgeable and helpful
I attended the online meeting hosted by Katherine. She knew everything...and she was so positive. I was so excited to work with the program and she was the one that made me feel this way. Sorry I don't remember the exact date of the meeting.
Reply from HPP Cares2024-02-27
Thank you Rudy we treasure your kind words