IDville

Outstanding customer service

Your sales representative

Your sales representative, Matt Blauvelt was professional and was able to work with us to help us make a decision to make an additional purchase with IDville.

The printer has never printed anything

The printer has never printed anything. Support said I needed new ribbon and still the machine gets jammed. I called again to return the printer because it does not work and your customer support representative that answered could not find anyone to help me.

Great 👍

Great 👍. The. Understand what. I need. ! They were. Helpful !! 👍

had what i wanted to order and the…

had what i wanted to order and the process went smoothly

Excellent service and quick order…

Excellent service and quick order turnaround.

Loaner and repairs

The whole experience was not very helpful. The loner we received was different than the one we had, so we didn't have ribbon to be able to print. y'all were going to send some, we never received it. We had faculty and students that needed badges, we were unable to make them. It took several attempt to get the mailing label to send ours in for repairs, now we are having the same issues to return the loaner. We like the printer when it is working. We are hoping that it will be better this time.

I love our ID Maker from IDville!

Great Customer Service!

Ordering was made simple, and customer service was great with any questions that I had. Very kind and professional.

Matt was very helpful

Matt was very helpful. Order was received fast.

Great customer service

Great customer service, fast shipping

Very helpful staff

Very helpful staff. Identified our account issue and resolved it.

A 5 Star Experience from Start to Finish

The transaction was easy from start to finish - your website is user friendly, and shipping was faster than anticipated. Would definitely use your services again in the future.

Their pricing is not competitive

Their pricing is not competitive. We were in the market for a new ID badge maker and I reached out to IDville to get some information. They had the machine we wanted, but they wanted $1600 more than another vendor for the same machine. Their supplies are also heavily inflated. Our IDville rep was phenomenal and did a great job of following up, unfortunately their pricing just isnt competitive.

quick shipping and friendly customer…

quick shipping and friendly customer service

I asked for a copy of the receipt since…

I asked for a copy of the receipt since we had to pay for the item up front with our company credit card, as I am sure it is that way with all companies. I did receive a email but no invoice was attached, however I was able to use the packing ship as the invoice, so I'm just glad the order was received before the end of the month.

The Order was complete and not missing…

The Order was complete and not missing anything.

The new printer never worked

The new printer never worked. The tech guy said it was a bad batch of ribbon ink. They where going to send new ones, but they are back order until 2/28/23. I need the printer daily for our employees ID cards. Not happy with all the round around I received.

Usually everything is great when I…

Usually everything is great when I place an order. This time, I approved the order and it was supposed to be place on 01/30/23 and it was supposed to take 5 days. I called 2/14/23 to check on the order and the order had just been approved on 2/13/23. I requested my rep call me and I never heard from her and now the order is really late and I still have not heard from my rep. I am not happy at this time.

customer service was great and delivery…

customer service was great and delivery was quick