Customer service is top notch!
Customer service is top notch!! Friendly, helpful and patient. It is refreshing in a day where all you get are voice activated prompts!!!
About IDville
Data updated- Website
- idville.com
- Category
- Business Services
- Location
- United States · Grand Rapids
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 0% (0/11)
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Is IDville legit?
IDville (idville.com) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is good. 86% of reviews are 4 stars or higher and 7% are 1 star; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Fast service
The process was easy and the product exceeded expectations.
The ease of ordering and the professional attention and quick turn around tume.
Very friendly but no followthrough and no concern for about results.
1. We received a new printer and the color film melted and tore on each card, they sent us a new cartridge, (charging us shipping). 2. They insist they sent our printer to another state and therefore have the incorrect school name, address, and contact name. I have spoken to three departments about correcting our information and to no avail. 3. The replacement cartridge stuck to the cards and tore as well, so I asked them to send us a new printer ASAP because I had 50 students who need IDs to go to clinicals. I have not heard from them again.
great customer service
accurate and timeliness
Thank you for a correct order and the timeliness of the order arrival
Your company made it very easy to…
Your company made it very easy to reorder the needed supplies. I really appreciate that the order was shipped on the same day that I made the order.
Matt was very helpful providing…
Matt was very helpful providing accurate information and he was very knowledgeable.
The only reason I didn't give a 5 was…
The only reason I didn't give a 5 was because the ribbon that came with the printer caused an error code, saying it was the wrong ribbon. They sent a replacement at no charge (a year later because that is when I got back to working on it) and no more error code.
GREAT customer service!!!
Quick responses, fast shipping, EXCELLENT customer service!!!
Customer service was great
Customer service was great. We had some technical problems and tech support solved all our problems with one phone call!
Communication is important to IDville!
IDville made everything easy and communication was top-notch!
Easy to navigate website
Easy to navigate website. Shipping was fast, so I didn't have to worry about my project being put on hold. Great experience. Very easy.
CUSTOMER SERVICE
EXCELLENT CUSTOMER SERVICE
I placed an order on Dec 28 for a…
I placed an order on Dec 28 for a nameplate and it was never received. When I chatted with a representative about it, they couldn't find the order number and I had to reorder the nameplate. It wasn't a huge deal, just kind of frustrating.
Rapid service,great products, which enhance our appeal to clients.
ID Ville has great ID printers and supplies. They enable us to perform our testing services and provide immediate evidence that our clients' employees have successfully passed our testing.
Great customer service.
Love the Service
Love that we can order on Friday and receive our shipment on Monday! Service is GREAT!!!
Great Customer Service
able to find my account and help me order what I needed. Did not try to sell me stuff I didn't need.
Website is easy to use
I've ordered before so it is helpful my past orders are available. The email notifications during the process to keep me informed of my order is very helpful.