idyl (idyl.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Great Customer Service Experince in Handling my Return
My email inquiries and requests were handled swiftly and well. I returned my Capri jewellery which were too small for me and the process was smooth and quick and placed a new order for the 0.5 carat Rio pendant and chain which I received in 4 days !
Reply from idyl2026-05-31
Thank you so much for sharing your experience. We're happy to hear that your return was handled smoothly and efficiently, and that you received your new Rio pendant and chain so quickly. Your feedback means a lot to us, and we hope you enjoy your new piece!
Warm regards,
Lia from Idyl
I have had my first ever Idyl pieces and am very happy with it. I have been learning, feeling and loving the experience.
Reply from idyl2026-05-28
Thank you so much for sharing your experience, Tuvshin. We're delighted to hear that your first Idyl pieces have brought you joy and that you've enjoyed discovering our jewelry. Your satisfaction means a lot to us, and we hope your pieces continue to bring you happiness every day.
M
Maria · 2 reviews · Verified · Experienced 2026-05-24 ·
★★★★★
Great design
I find the jewelly very innovative, modern and chic . I like very much the versatile design. Everything I have purchased looks amazing on me but I think the price is a bit overestimated for labor diamonds and 14c gold.
Reply from idyl2026-05-28
Thank you so much for sharing your thoughts, Maria. We're delighted to hear that you love the innovative and versatile design of our jewelry—it’s wonderful to know that your pieces look amazing on you! We appreciate your feedback regarding pricing as well. At Idyl, we strive to offer the highest quality materials and craftsmanship, but we understand how important value is to our customers. Thank you again for choosing us and for taking the time to leave a thoughtful review.
R
Rand Hanna · 1 review · Experienced 2025-08-16 ·
★★★★★
Unfortunately not great quality.
Unfortunately, I got influenced into buying these pieces and it’s been a huge regret. I’ve spent thousands of dollars just for the gold to stain during a gentle cleaning using water and dish soap. Had a necklace break into two pieces after just six months of wear. I realized that if I had the same pieces custom made through my jeweler, I would’ve been able to get a higher quality of diamond (higher carat too) and gold for a lower price. I got sold on this by influencer and the beautiful designs. Don’t fall for it and just take the same design ideas to your custom jeweler who works with lab grown diamonds.
Reply from idyl2026-06-30
Dear Hanna,
Thank you for taking the time to share your experience — your feedback is important to us and we take it very seriously.
What you described — gold staining during gentle cleaning and a necklace breaking after six months — is absolutely not something that should happen with our pieces, and we sincerely apologize for the disappointment this has caused. All of our jewelry is crafted from solid 14K gold, which should never stain or tarnish under any circumstances.
As soon as you reached out, we did make this right. We responded immediately, offered to replace all affected pieces, and sent a complimentary return label so the pieces could come back to our atelier for replacement, along with a compensation as a token of our sincerest apologies. We also opened an internal investigation into what happened with your pieces to ensure this does not occur again.
We have followed up with you several times since then to help you complete the return, and we remain fully committed to seeing this through and making things right.
Our team is still here and ready to assist, Hanna. Please send the affected pieces back to us using the label we provided so we can complete the replacement and resolve this for you fully. Do not hesitate to reach out to us directly at [email protected] — we would love the opportunity to take care of you personally.
Warm regards,
The idyl Team
L
Linda Wong · 1 review · Experienced 2026-05-24 ·
★★★★★
This review is just for the Customer…
This review is just for the Customer Service. I recently placed an order and while the quality of the piece was fine, I just felt the diamond was smaller than I wanted. I have sent 3 emails + a DM to initiate a refund and have not gotten any response. Although the website states that they send a response within a few hours. After this, I don’t think I would order from them again.
Reply from idyl2026-06-30
Dear Linda,
Thank you for taking the time to share your experience — your feedback is important to us and we take it very seriously.
We want to be transparent and let you know that we did respond to your messages and emails promptly, with replies sent within hours of each email you sent us. We also shared the full timeline of our responses with you directly, as it appeared our emails were unfortunately landing in your spam or junk folder, which explains why you may not have seen them initially. To make sure we reached you, we also followed up by phone and SMS to ensure your request was being taken care of.
We are happy to confirm that we did make this right — your refund has been fully processed, and we truly hope this has gone some way to restoring your confidence in us and showing you the level of care and service you deserve.
Our team is still here and ready to assist, Linda. Do not hesitate to reach out to us directly at [email protected] — we would love the opportunity to take care of you personally.
Thank you so much, Linda!
Warm regards,
The idyl Team
Update: Within a few hours of writing about my experience I was contacted by Idyl and kindly offered a replacement and solution. I was impressed that the instance was so quickly acknowledged, the speed and tone of the response and the replacement offered, which showed that any concern or feedback is taken seriously. I chose to not just delete the entry but adjust my rating and add this update, as I feel that the value of a brand lies not only in the beauty of their products but the ownership and quality of their service.
Peace of mind is a truly important aspect when buying jewellery and I must say, this has restored my trust.
Previous review
Bought the idyl gold chain (adjustable to 3 lenghts). Loved the look,however the clasp/closing mechanism broke and I sent it in for repair. Waited for the repair which was completed at no cost however 3 days after putting it back on it broke again and I saw the necklace floating away during a swim never to be found again. There was definitely no mechanical force that broke the chain, so I am sure the mechanism must have malfunctioned again. Very sad and disappointing at the cost. While it is fine jewellery, it should be possible to wear it during a casual swim. Unfortunately this experience put me off from any further purchase.
Reply from idyl2026-05-16
Hi Heike,
We truly appreciate your thoughtful feedback and are so pleased that we could quickly provide a suitable solution for you.
It means a great deal to hear that your trust and peace of mind have been restored. We care deeply about both the quality of our jewellery and the experience our customers have with us, so we’re very grateful for your kind words and for giving us the opportunity to help.
Warm regards,
Lia from Idyl
R
Robin · 7 reviews · Verified · Experienced 2026-04-19 ·
★★★★★
Great products
Great products, fast delivery & attention to detail.
Reply from idyl2026-04-21
Thank you so much, Robin! We're delighted to hear that you appreciate the quality of our jewelry and the speed of delivery. Your feedback about our attention to detail means a lot to us, as we take great pride in crafting each piece with care. Thank you for choosing Idyl!
You dont need worry about anything.very kind custom service and serious eshop.
Reply from idyl2026-04-16
Dear Michaela,
Thank you so much for your kind words and for sharing your experience. We're delighted to hear that you felt supported by our customer service team and found our shop reliable. Your trust means a lot to us, and we hope you continue enjoying your Idyl jewelry!
R
Roni · 1 review · Experienced 2026-04-07 ·
★★★★★
I had a truly positive experience with…
I had a truly positive experience with IDYL. From the quality of the jewelry to the level of customer care, everything ultimately reflected a brand that values both beauty and service.
When an issue came up with my order, Eva, experience manager, handled it with exceptional kindness, professionalism, and responsiveness. She followed the matter closely, kept me updated, and made sure it was resolved properly and thoughtfully. Her support truly made a difference and turned the entire experience around for me.
I am also very pleased with the jewelry itself — the piece is elegant, beautifully designed, and feels refined and high quality. Overall, I am extremely satisfied with my experience and genuinely appreciate the care, attention, and integrity shown throughout the process.
Reply from idyl2026-04-08
Thank you so much for your thoughtful review, Roni. We're delighted to hear that both the quality of your jewelry and your experience with our team met your expectations. Your kind words about Eva mean a lot to us—we're proud to have her on our team and happy she could assist you so well. It's wonderful to know that you're enjoying your elegant piece, and we truly appreciate you taking the time to share such positive feedback.
I’m addicted!!! The most beautiful jewelry I own❤️
Reply from idyl2026-04-04
Thank you so much for your wonderful feedback! We're truly honored to hear that our jewelry has become a favorite in your collection. Your kind words mean a lot to us, and we hope you continue enjoying your pieces for years to come.
Warm regards,
Lia from Idyl
They have responded great in helping me exchange my bracelet for something else.
Reply from idyl2026-03-30
Thank you so much for your kind words, Sandra. We're glad to hear that you had a positive experience with your exchange and that our team was able to assist you promptly. Your satisfaction is very important to us, and we truly appreciate you sharing your feedback here. Enjoy your new piece!
The quality and quantity of their jewellery make my experience good.
Reply from idyl2026-03-15
Thank you so much for your feedback, Marie. We're delighted to hear that both the quality and selection of our jewelry contributed to a positive experience for you. Your satisfaction means a lot to us, and we hope you continue enjoying your pieces!
R
R. I. · 3 reviews · Verified · Experienced 2026-03-06 ·
★★★★★
So far excellent everything !
Fast responses from email communications . Very helpful online communications , fast shipping and excellent correspondence via messages .
Reply from idyl2026-03-09
Thank you so much for your wonderful feedback! We're delighted to hear that you've had a positive experience with our customer service and communication. It's great to know that our quick responses and fast shipping made your shopping experience smooth. Your kind words mean a lot to us!
Stunning jewelry, very happy with my purchase. The earrings I bought are so beautiful and sparkly
Reply from idyl2026-03-05
Thank you so much for your kind words, Agnieszka. We're delighted to hear that you're happy with your earrings and enjoying their sparkle. Your feedback means a lot to us, and we hope your new jewelry continues to bring you joy!
Thank you so much, Diana, for sharing your experience! We're truly glad to hear that everything was perfect with your order. Your satisfaction means a lot to us. If you ever need anything else or want to explore more of our collection, we’re here for you. Enjoy your new jewelry!
Always an amazing experience! Excellent quality of each piece. Fabulous customer service. I can't stop buying pieces from idyl. My absolute favorite jewelry company. Love, love, love idyl!
Reply from idyl2026-02-18
Thank you so much, Reena, for your wonderful feedback! We’re delighted to hear that you consistently enjoy both the quality of our pieces and your experience with our customer service. It means a lot to us that Idyl is your favorite jewelry company. Your continued support truly inspires us—thank you for being such a valued part of the Idyl community!
J
Javier Villalobos · 3 reviews · Experienced 2026-02-14 ·
★★★★★
Golden stars
Incredible work by jewelers 10/10
Reply from idyl2026-02-14
Thank you so much, Javier! We're truly grateful for your kind words and thrilled to hear that you appreciate the craftsmanship of our jewelers. Your feedback means a lot to us. Enjoy your jewelry!
i really love the pieces, but a little bit disappointed..i mailed for a piercing that i couldn’t found anymore on their site and they answered that is not available anymore/out of stock and after 2-3 weeks apparently it is again available again, on sales
Reply from idyl2026-02-08
Thank you so much for your feedback, Gabi. We’re delighted to hear that you love
your Idyl pieces! I’m sorry to read about your disappointment regarding the
piercing’s availability—inventory changes can sometimes be unpredictable,
especially with popular styles. If there’s anything we can do to make this
right, please let us know, as we understand how frustrating this situation can
be. We appreciate you sharing your experience and will take this into account as
we continue improving our communication and stock updates. Thank you again for
choosing Idyl and for being part of our community. ✨
A
Anna · 2 reviews · Verified · Experienced 2026-02-01 ·
★★★★★
Gorgeous pieces
Reply from idyl2026-02-04
Thank you so much for your kind words, Anna. We're delighted to hear that you find our pieces gorgeous. Your appreciation means a lot to us and inspires our team to keep creating jewelry you'll love.
Incredible brand! So pretty! Great customer service.
I have purchased several products from Idyl over the last few months. The product is stunning, I find the colour of the gold (white) and the diamonds so pretty.
In addition, their customer service has been so so easy and incredibly helpful with for a few returns and exchanges I have made when I changed my mind.
Reply from idyl2026-01-24
Thank you so much for your kind words, Debra! We’re delighted to hear that you love the look of our white gold and diamonds, and it’s wonderful to know our customer service team could make your returns and exchanges smooth. Your continued support truly means a lot to us. Enjoy your pieces!
