IllumiSea Aquatic Lighting Company (illumisea.com) has a 4.2 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 20% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
I'm very happy with the dock lights—they are great quality. When I received two in the wrong color, the company quickly sent the correct ones, and I have returned the incorrect pair. Excellent products and customer service!
You get a great product, fast shipping, and customer service that is so attentive and effective, it's as if you're being helped by the owner. An unbeatable experience all around!
I ordered an under water light from illumisea.com and never received my order. My order was paid for and when I reached out inquiring about the delivery, I was told they were having an issue fulfilling my order and it might take a few months. It has now been almost a year and still have not received the light that I paid for. I am currently pursuing legal action to resolve this issue. DO NOT ORDER from this fraudulent company.
I have a dock light that is 2 years old and has a 5 Year Warranty. Been trying for WEEKS to contact them with NO RESPONSE back. Left 4 messages , texts etc. So much for a “Family/Veteran owned business. Weird thing is , when you call Ryan Gingrich’s cell phone , his message is “Thanks for calling Illumisea yada yada yada “.
Never received the items I purchased. No response to emails. Their web store is "unavailable" now.
I have purchased a total of 48 IllumiSea Super Thin High Powered Waterproof Solar Powered LED Dock Lights in the last 6 months. First purchase was for 12 lights on 02/19/24 (ORDER #19703), received 03/21/24. Loved the lights and made a second purchase on 03/25/24 (ORDER #19759) for another 12 lights, received 03/28/24. Made a third purchase on 06/24/24 (ORDER #19908) and received 07/02/24 and a fourth purchase (ORDER #19924) on 07/03/24. I have still never received the 4th purchase. I have reached out to the vendor several times and was told there was a manufacturing delay. My last few emails from 9/10, 9/18 and 9/22 have gone unanswered and it appears their website is no longer working. So now I have 36 lights, seven (7) of them are no longer working with a 2 year warranty. And another 12 lights that I paid $447.78 for that were never received.
I love the mini light! Works great and plan on purchasing another light later on. The free shipping offer and others reviews helped me decide which company to order from.
Bought 6 Dock lights. In 18 months two failed. Company does not answer the phone or return phone calls. They responded to a text only. After sending the requested photo…..nothing. After repeated attempts to get them to respond …nothing. It’s not worth the aggravation dealing with this company. They have no idea what customer service is. Do not buy.
Jeff, you got a full refund on a product you used for 18 months. So I'm not sure how that is poor customer service. We have already asked for you to refrain from messaging the company and wished you well in finding new lights.
Great products and great customer service.
Hi Glenn! Thank you so much for taking the time to leave a review! We really appreciate it!
It was difficult to get an initial response by phone or text to any questions. After a few tries, the responses we quick and informative. I purchased and was tols shipment within a day or two. After two weeks, and again a delay in response to my question of "why hasn't this shipped?" I finally wrote that I wanted a refund. The response was quick and kind, indicating they were moving and were delayed. I really thought I would like their light, but I could see problems if Inever had to contact them about a warranty issue. Despite their positive and fast response to my refund request, I felt that this relationship was off to a rough start and it was best for me to look elsewhere. I havent bought yet, but I hope to make a purchase soon.
Hi Pete, thank you for your review. We are just going through some changes and appreciate your patience w us. Wr hope you shop w IllumiSea in the future!
No product after almost a month... and no email updates, or response to my calls. Cant get much worse. UPDATE: Recent reply claiming it was shipped and lost. Inaccurate! Tracking has always shown that the shipper is still awaiting product from the illumiSea. It was never sent! Company's reply also states that product is being resent...then I get an email stating shipment is on its way...great! THEN I get another email that the product isn't available and my order is being refunded. IllumiSea has some obvious issues with both accountability and order fulfillment!
Hi Steven, We shipped your reel britebite the day after you purchased it. You received an email as well in referance to that shipment. After looking into this we see that USPS quite possibly lost your package. It has not tracked in a few weeks which is something we wouldn't know unless it has been brought to our attention. Yoir order is shown as fulfilled in outer system therefore we believe USPS will deliver the package. Since they have not and you left this review we will go ahead and set up a new order and ship a new light tomorrow. In the meantime if you receive the first light that was shipped please feel free to keep it. Please keep an eye on your email. Thank you
Ordered numerous weeks ago and still have not received the product! Terrible!
Very eciting night.caught five cat fishes with new light.
love the light, however, no one answers the telephone all communication was via text or email.
Perfect lights for our dock! The only vendor that offered soft white so thank you!
I love my light,,,, but,,,,, My light barely lasted 2years. Communication with the company was so slow it almost took a full year to get it repaired. With shipping and repair cost so high, I probably should have bought a new one.
Reel BriteBite LED portable 12-24 volt fishing light up to 20,000 lumens: On my original order I entered an incorrect mailing address. Ryan responded to my email on a Saturday, sorted it all out, and in a few days I had the light in hand: excellent design and construction, fit and finish, clearly a quality tool that will last a long time. Well done in all respects, including customer support.
62 reviews matching