Excellent after-sales service!
Excellent after-sales service!! We had problems with a Watch Z1 and the attention by whatssapp was efective and solved our problem. Very Happy!
About imoo
Data updated- Website
- imoostore.com
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 12 reviews
- Replies to negative
- 0% (0/15)
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About this business
imoo Watch Phone is a smartwatch designed for children aged 5-12, aiming at helping parents and their children keep connected, equipped with Call & Video Call, GPS Locate, Chat, etc.
Written by the business, not verified by us.Is imoo legit?
imoo (imoostore.com) has a 3.3 out of 5 rating on OK.one, based on 35 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 34% give 1 star; The business has not yet replied to negative reviews; 12 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Nice shop! I love the kids smartwatches!
Really nice shop with good customer support that will help you always if you have any issues with the product. You can use the Whatsapp Support and the will help you within short time.
Watch won't recognise SIM card
Watch won't recognise SIM card, customer service is an absolute joke, been messaging and chasing for 5 days. Avoid avoid avoid
Terrible customer service, terrible watch
Terrible customer service. This watch barely works in Australia - even on Telstra, the network with the widest coverage. It cannot keep the time. Kept running an hour too fast and then an hour too slow. Had to keep restarting the watch and logging out of the app for it to work. Contacted Customer Service, sent the watch back and now they are completely ignoring my emails. $200 down the drain and one very upset 10 year old. DO NOT BUY FROM THIS COMPANY.
Imoo customer service is terrible
Imoo customer service is terrible. U won't get a reply and even if u do, they don't solve the issues. U r left struggling and fumbling with the issues and if u r lucky u can sort it out by urself!
Great watch
Great watch, my kids love it Really good for keeping in touch. Easy to set up and great to be able to track where your child is and also can call them and text them.
Great watch my son loves it
The watch is sleek and stylish and arrives in a really smart box. The features of the watch are really good, it’s a smart phone on your wrist. The tracker is accurate which is fantastic for me, as it gives me peace of mind to an accurate location. The chat function is very handy for quick communication, as is the video calling. We also like the family chat that myself and my husband have set up with our son. Most setting can be made/ changed from the app on your phone. If worn to school, you can set a block where only certain functions can be used between certain hours (this will be very handy) Lift the watch face up to activate the camera. The camera takes a very clear photo which you can save or discard to the watch library. If you swipe down it reverses the camera. You can also send photos and videos through the messenger service Would definitely recommend to other parents. Very impressed
Good customer service
Very helpful customer care team. Problem resolved quickly.
Outstanding support
Outstanding support. Issue was dealt with efficiently and super fast. Very happy indeed and will absolutely buy another IMOO product due to knowing this service is available from them. Special praise to work code 2725.
Imoo provides excellent customer after-sales service！
Imoo provided fantastic after-sales service with fast response speed. They resolved my watch issues twice, and I am grateful to customer service representative 2725. I will continue to choose Imoo smartwatches in the future.
The support for my problem is very fast…
The support for my problem is very fast and clear. So i can solve the problem a.s.a.p Thx for support on working code 2725. Keep up the good work
Whenever you need their support
Im so pleased with Imoo team’s customer support (work code 2725). I purchased a Z6 for my son and 2 times when I needed their support, they responded really quick and helpful.
I spent a few weeks researchingCustomer support patience and satisfaction with the product…
I spent a few weeks researching children's smart watches. When I learned about imoo, I asked customer support. The customer support carefully explained to me the functions and usage of imoo watches, which made me finally choose imoo Z1! I was worried at first, but thank God, so far so good for the kids and me! These features are perfect...my son (8 years old) can call me or his dad via audio or video because we both have the imoo app on our phones. We can also send voice messages and little emoticons! You can then add other contacts who can call him, but they must be added to his contacts. Although there's no app, they can't video call him, only make phone calls! The GPS works very well and is very accurate. The watch automatically rejects unknown numbers in the contact list! The watch can then also add friends to send voice messages with friends who have the same imoo, which is great for kids to connect with friends. I'm very happy with the price and functionality!
Excellent product and satisfactory support
I am satisfied with this imoo product and that is why I am posting this article. The features I use are the same as described in the sales brochure, simple GPS, chat and phone calls, meets my children's socialising needs with their friends and my safety concerns for them which is great. At first it came in a lovely box and when setting it up I had a few queries about using some of the features, I contacted imoo customer support and got the right answer very quickly, efficient and professional customer support, the customer support told me that he/she works under the code 2725, he/she was great and provided me with customer support that I felt very happy with. It's very easy to use, just buy and activate a matching carrier install and you're ready to use the interconnected internet (I use a Vodafone Ireland SIM). The app was easy to download and pair with the watch. The imooZ1 battery lasts 3-4 days which is very effective. The video is very good and the GPS tracking is accurate. The best smart device watch for kids on the market today and the best service support I have come across on the market. I have already recommended imoo to two of my neighbours.
Fast and friendly support.
Had an issue with my sons watch, and not being able to locate him on my app. The agent who assisted me. Sent me messages via whats app through what could possibly be wrong and gave me things to try help resolve the issue. Turns out it had nothing to do with my sons watch but the app on my phone. Thank you for your help. Very good support. And very fast to reply.
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