imoo Watch Phone is a smartwatch designed for children aged 5-12, aiming at helping parents and their children keep connected, equipped with Call & Video Call, GPS Locate, Chat, etc.
Written by the business, not verified by us.
Is imoo legit?
imoo (imoostore.com) has a 3.3 out of 5 rating on OK.one, based on 35 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 34% give 1 star; The business has not yet replied to negative reviews; 12 of them were added in the last 12 months. Last updated 2026-10-24.
Extremely Disappointing Customer Service – imoo Watch
I am extremely disappointed with the level of customer service I have received from imoo.
I have contacted their support team on multiple occasions regarding a replacement watch, but despite repeated follow-up emails, my issue remains unresolved and I have received no meaningful response.
As a parent purchasing a smartwatch designed to help keep children connected and safe, I expect the manufacturer to provide reliable after-sales support, particularly when something goes wrong.
Instead, I have been left chasing customer service for a resolution that should be straightforward.
I am now raising this publicly because my attempts to resolve the matter privately have been unsuccessful.
I would appreciate someone senior within imoo customer service taking ownership of this complaint and arranging a prompt resolution.
Based on my experience to date, I would urge other parents to consider the quality of after-sales support before purchasing an imoo watch.
Absolutely terrible customer service, non responsive and never seem to be available. I have bought 2 watches and will be returning both of them!! Stay away from this company
What a poor service. The GSM connection never worked. After 8 days from opening a ticket for assistance. They tell me they have lost the log and ask once again for info and videos. Will return the watch. Worst experience ever.
Watch seems well put together, and actually quite robust, but connectivity and quality of calls etc are poor, and the location service is pretty not existent, hasn’t updated my sons location for 81 days, no matter what we do, so please don’t buy this watch as a tool to track or find your child if you loose them, just to add, I've used with 2 different networks and exactly the same with both
The imoo customer service has been fantastic! They replied quickly to my questions about their smart watches and the overall service was great. We are very happy with the z3 smart watch and can highly recommend this watch as well as the customer service service to our friends. The z3 is a great first smart device for children and safe to use as the parent must approve new contacts etc and the watch has all the usual apps.
Overpriced for it's spec. GPS not working after 12 months.
Overpriced for it's spec. first 12months were ok but after 12 month, GPS is not working at all.
No GPS location tracking or time setting are not working.
contacted customer service but I had to pay and arrange to send the product to China.
better to buy a phone. what a waste of money.
Terrible customer support. I had to contact them after a software upgrade they pushed rendered the watch unusable.
I got in touch with them via the WhatsApp support and immediately got asked to provide all sorts of useless information before they would log a fault. I was then told it would get passed to customer support and to be patient.
Six weeks later, I’ve had no response and when I do send chasers, I get an auto note saying to contact them during office hours, regardless of what time I reach out.
I’ve been losing money on the sim during all this time and my daughter has no watch.
Do not buy an IMOO watch - tell your friends. I am.
Impressive idea for a product, however we've had multiple issues with the watch since buying it for my 10 year old daughter in December and the follow up support by Imoo has been poor, and at times laughable.
We purchased a Lebara Sim card for the watch which worked perfectly to start with but quickly the location of the watch kept stating "network error" and not updating which was the main reason we bought the watch given our daughter is walking to school now.
After many interactions with the support team on Whatsapp their initial solution was to try a "main provider" SIm card, even though Lebara use Vodafone. We tried a O2 Sim card and the same issue carried on, the location would be fine when the phone was restarted but within a day would stop updating.
I was then referred to the so called IT support team who didn't respond within a week and now I just keep getting fobbed off when I try and make contact. Such a shame as the watch in theory is a great idea but they should be ashamed about their aftercare and lack of solution to technical problems with the product. Hoping they will allow me to return the product but as I bought it directly from them I'm not holding out much hope
We are very satisfied with products and communication with help service
The only reason i give for and not 5 stars is because we ordered 2 watches for 2 daughters, one white the other pink. And we got blue instead thr white one! As shipping takes too long (and we needed watch right away) we accepted simbolic return of some money. Service was fast to solve problem and offer to chose between return and money. But even sad daughter wanted watch for beginning of school so return was not an option.
Besides that one mistake products and service is 5/5!!
I am writing to file a formal complaint regarding the non-delivery of a watch I ordered from Imoostore. Despite multiple assurances and tracking numbers provided, I have yet to receive my purchase.
My order was placed on Purchase . The initial tracking number provided by Imoostore was S02-2342882-3551946. This tracking number indicated that the item was delivered, however, no product was ever received at my address.
Following this, when I inquired about the missing item, Imoostore provided a second tracking number, S02-2479922-0297569, claiming they had re-shipped the watch. This second shipment also failed to be delivered. The reason given for non-delivery in this instance was that I supposedly could not be found at the address. This is simply untrue. My full address, along with my phone number, was accurately provided in the order details, and is accessible through the Aircode system. There is no legitimate reason why delivery could not have been completed.
I have been in communication with Imoostore regarding these issues, but the problem remains unresolved. I am extremely disappointed with the service and the repeated failures to deliver the product I paid for.
I request a full investigation into this matter and immediate resolution, which includes either the prompt delivery of the watch or a full refund. I expect a response and a plan of action within 7 business days from the date of this complaint.
Sincerely,
Emre
Recently ordered/received two watches for my sons. After a day or two of receiving them, both watches stopped tracking completely and on multiple occasions they started switching themselves off, leaving us unable to contact and keep track of our kids. The whole point! The prompt on screen was that the ‘network connection’ wasn’t functioning. After contacting customer support multiple times, we were basically told that our network (virgin media) could be glitchy and that Vodafone or Three would be the preferred networks for the watches. We have since changed networks, received and input the new SIM cards and the watches are still malfunctioning. For the price we paid we feel completely ripped off. I contacted customer support AGAIN today and have not received ANY communication whatsoever. Will be looking for a full refund as we paid €200 + for a product that does not work. I might as well have gotten them in the pound shop. Absolutely ridiculous. Please avoid!
Review edit 25.06.25 - Both watches stopped working completely citing ‘no sim’ detected in either watch. We tried everything from repositioning, to restarting the watches multiple times with no success. After reaching out to the company numerous times my husband eventually got hold of someone who refunded us and we are grateful for that. The incredibly frustrating part was despite multiple attempts to get to the bottom of the issues, trouble shooting & working with them, I was asked to remove my review by the company. I can see from other reviews that I wasn’t the only one. Just not a good look if I’m being honest.
imoo
Xplora
KiDSnav
SaveFamily
Karri
Uk Myfirst
UBEEQUEE
Geonix Proxy