Indoor Golf Direct (indoorgolfdirect.com) has a 4.4 out of 5 rating on OK.one, based on 33 user reviews collected here. It is listed under Sports and its reputation is good. 85% of reviews are 4 stars or higher and 15% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Ordered a projector during a 15% off promo. A few days later the order was cancelled by them, but no refund was issued. Wrote them three times, no response. Called their number which now appears disconnected. Had to get my CC company involved.
I bought a BenQ AH700ST a few months ago and everything shipped quick and worked just fine. However, I asked to do an upgrade to the AK700ST and they promptly sent me an upcharge invoice for the difference. After paying for upgrade, a week goes by and status showed 'not shipped'. A few days later I received an email saying the order was cancelled (by customer); no email explaining why or phone call. Tried to call, but phone number said its not active and emails appear to go into a virtual shredder. Thankfully they did refund the upcharge, but I'm done doing business with these folks. Buyer beware.
I ordered the BenQ AK700ST because it was the best price around. After a week of my order sitting on a pending status I email to ask about its availability. I was ignored and never got a response. When I email again with the same questions my order was canceled on me. Again with no response. I emailed a third time to ask what happened and still got nothing. Ghosted by customer support. I then tried to call the phone number listed and it says it’s not in service. Still haven’t got my money back on my card and will be disputing that charge. Absolutely terrible and I’ll never try to order from here again nor will I recommend them to anyone else.
Very disappointed with this experience. I placed an order and waited three days without receiving any shipping information or updates. Customer service was unresponsive and provided no clear answers when I followed up. Out of nowhere, my order was canceled without any prior notice, explanation, or even a confirmation email. This lack of communication is unacceptable and extremely frustrating. I would not recommend ordering from this company based on my experience.
They must be going out of business or something. Placed an order. Waited a week. Got a notification of the order being cancelled without any context. Tried emailing, calling, livechat, instagram message and no response at all. Don't waste your time and just buy elsewhere.
Best price and projector along with solid shipping made my online customer experience enjoyable and very satisfying. Thanks Indoor Golf Direct!
I forgot to put in my discount code and they refunded what my discount was immediately!!!! Quick and impressive service!! All of my future purchases will go through Indoor Direct!
Hi Matthew, Thank you so much for your kind words—we truly appreciate you taking the time to share your experience! We're really glad we could quickly sort out the discount for you. Providing fast, fair, and hassle-free service is always our goal, so it means a lot to hear that it made a difference. We’re looking forward to helping you again with your future purchases—don’t hesitate to reach out anytime if you need anything at all. Thanks again for your trust and support! Best regards, Indoor Golf Direct Team ⛳
Fast delivery, good communication
Hi Krist, Thank you so much for your kind review! 😊 We’re really glad to hear that you were happy with the fast delivery and our communication. It truly means a lot to us, and we appreciate you taking the time to share your experience. If you ever need anything else or have any questions, we’re always here to help. Enjoy your setup! ⛳🎯 Best regards, Indoor Golf Direct Team
My first experience with Indoor Golf Direct was awesome! Great communication. The best value I could find for my order. If you want fast shipping along with the best possible price and customer service, use Indoor Golf Direct!
Thank you so much, Michael! We truly appreciate you taking the time to share your experience. It means a lot to hear that your first experience with Indoor Golf Direct was such a positive one. We work hard to provide great communication, fast shipping, competitive pricing, and the best customer service possible, so your feedback really means a lot to us. Thank you again for your trust and support. We hope to serve you again in the future! Team Indoor Golf Direct
Very pleased with my dealings with Indoor Golf Direct. I ordered a BenQ projector and a Carls enclosure. All arrive quickly ... and for a great price!
Melanie, Thank you so much for your second review — that really means a lot to us! 🙏 It truly confirms that we’re doing things the right way. We’re very happy to hear that everything arrived quickly and that you’re enjoying your setup with the BenQ AK700ST and the Carl’s enclosure. Helping customers build great golf simulators is exactly what we love to do. If you ever need anything in the future, we’re always here to help. Thanks again for your trust and support! Kind regards, Team Indoor Golf Direct
Great communication and customer service driven company! Can’t wait to make more purchases in the future!
Thank you so much for your kind words, Rich! We truly appreciate your support and are very happy to hear that you had a great experience with our communication and customer service. Providing fast, helpful, and transparent service is always our priority. We look forward to assisting you again with your future golf simulator or projector upgrades! Thank you again for choosing Indoor Golf Direct. Best regards, Team Indoor Golf Direct
Great experience, questions were answered promptly by both email and phone. Item arrived quickly. Will shop here again.
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Our team works day and night to make sure our valued customers receive the best service possible—both before and after the purchase. We’re glad to hear everything arrived quickly and that our team was able to assist you promptly by email and phone. We look forward to serving you again very soon!
Great service, communication, and pricing. Very happy customer.
Thank you so much, Rick! We truly appreciate you taking the time to leave not just one, but two reviews — that honestly means a lot to us. It’s actually the first time a customer has shared two reviews, and for us that’s a clear sign that we’re doing things the right way. Your feedback validates the effort we put into pricing fairly, communicating clearly, and supporting our customers every step of the way. Thank you again from the bottom of our hearts, Rick. Enjoy your setup, and if you ever need anything in the future, we’re always here for you. ⛳
The process of ordering my Benq projector from indoorgolfdirect was extremely easy. The customer service was great and shipping was quick. Would definitely work with them again. Highly recommended.
Hi William, Thank you so much for taking the time to share your experience with Indoor Golf Direct — we truly appreciate it. We’re really glad to hear that the ordering process was smooth, the shipping was quick, and that our customer service met your expectations. Helping our customers feel confident and well-supported is always our top priority. It was a pleasure working with you, and we’d be happy to assist you again anytime in the future. Enjoy your BenQ projector, and thanks again for the recommendation! Warm regards, Indoor Golf Direct Team
Thank you so much Dave, for your excellent review. 🥰 We do everything possible to ensure our customers receive the best deals in the market among authorized dealers, while also providing friendly, family-style support so you feel confident and taken care of throughout the entire process. Enjoy your purchase, and please don’t hesitate to reach out — we’re always here if you need anything.
The help team responded quickly to my emails and shipping questions. I needed a projector to arrive within a certain timeframe and it was delivered on time.... The team also gave me a nice discount. I had a great experience overall. Thanks Indoor Golf Direct!
Hi Frank! 🙌 Thank you so much for the awesome review! We’re really glad we could help with fast responses, on-time delivery, and a great discount. We truly appreciate your support! ⛳🚚 Indoor Golf Direct Team
Good communication, great pricing, fast shipping. I will definitely be doing all my future upgrades for my simulator with them.
Thank you so much for the amazing review! 🙌 We truly appreciate your trust in us — and we’re really happy to hear you enjoyed the communication, pricing, and fast shipping. We can’t wait to help with all your future simulator upgrades. Thanks again for choosing us! ⛳🔥 Best regards, Indoor Golf Direct Team
TYhese people are great to deal with-great service and prompt delivery. Also they treat veterans well.
Hi John, Thank you so much for your kind review. Your opinion truly matters to us, and we’re glad you were happy with our service and delivery. We really appreciate your trust and support! Best regards, Indoor Golf Direct Team
Good communication, fair pricing and quick delivery.
Hi Paul, Thank you so much for taking the time to share your feedback! We truly appreciate your kind words about our communication, fair pricing, and quick delivery. It was a pleasure assisting you, and we’re glad everything met your expectations. If you ever need anything else for your indoor golf setup, we’re always here to help. Best regards, Indoor Golf Direct Team
Thank you for your feedback, James! We truly appreciate you taking the time to share your experience. We’re glad to hear you were happy with our fast order fulfillment and shipping . If you ever need assistance in the future or have any questions about your setup, our team is always here to help. Best regards, Indoor Golf Direct Team
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