International Driving Authority

Hi, Matt! Thank you for reaching out and for sharing your experience. We understand your frustration regarding the timing of your order. For your reference, your application was shipped on the same day it was submitted (September 11), even though printing normally requires up to 3 days. The package was successfully delivered on September 17, which falls within the standard 5–7 day delivery timeframe for FedEx expedited service (excluding customs clearance). We do our best to process and ship as fast as possible, but for future applications, we always recommend allowing at least a full week before international travel to avoid such situations. That said, we acknowledge your cancellation and refund request, and our team will be processing it in line with our policies. We appreciate your patience and understanding, and we’re sorry that the delivery timing did not align with your travel schedule.

We’re glad to know you had an amazing experience and got your digital driving permit so quickly! ⚡ Big thanks for appreciating Hazel’s prompt support — we’ll make sure your physical copy reaches you smoothly as well. 📦✈️ If you need any assistance, Pratik, please don't hesitate to contact us.

Hi, Mirthul! Thank you so much for sharing your experience! 🚗💨 We’re delighted to hear that you received both your digital IDP instantly and your physical copy in just a few days. Your trust and recommendation mean a lot to us. 💙

We’re happy to hear this! 🙌 Our team is always ready to assist with updates or edits to your IDP. Thank you for trusting IDA, David!

Thank you for your kind words, Jorge! 🌟 We’re so glad to know that our process was easy and convenient for you. Your great experience means a lot to us!

Hi Himalaya! Thank you for choosing our service. If you need any assistance, please don't hesitate to contact us.

Thank you for your feedback. Please don't hesitate to contact us if you need any assistance.

Thank you for your feedback, Zabihullah! 😊 We’re glad to hear you received your package safely. Regarding the INR 1314 charge, please note that customs duties and taxes are determined and collected by your country’s customs authorities. These fees are beyond our control, and their rates may vary depending on local regulations. We appreciate your understanding and are happy you’re satisfied with our service. 🙏📦

Hi, Alicia! Thank you for your recommendation. Should you need any assistance or have any questions, please don't hesitate to contact us. We're here to help!

Hi J M! Thank you for your review. This is much appreciated.

We appreciate your kind words! 🌟 We're glad our team was able to assist you quickly and professionally. Mistakes can happen—what matters is resolving them fast and with care. Thank you for choosing us, Makan! 🙌💬

Thank you for your honest feedback, Pilar! We're glad to hear our team was fast and efficient in assisting you. 😊 Regarding the system confusion, when multiple orders are placed using the same device or payment method, it may trigger duplicate detection to prevent errors. We understand this can be inconvenient, and we’re continuously working to improve the process. We appreciate your patience and understanding, and we're always here to help if you need further support.

Hi Mulualem, Thank you for bringing this up. We're happy to clarify! The list inside the IDP booklet shows the countries that originally signed the United Nations Convention on Road Traffic in 1949. However, many countries—including Ethiopia—recognize and accept the International Driving Permit even if they joined the agreement at a later date or through different international arrangements. Ethiopia does accept valid IDPs for visitors, so you can drive there using yours along with your domestic driving license. We hope this information helps, and please don't hesitate to reach out if you need any further assistance. Wishing you safe and smooth travels!

Hi, Leonie! Thank you for your feedback. That's what we strive for.

Thank you so much! 🙌 We're thrilled to hear that our team came through when you needed us most. Fast, responsive service is what we aim for. We truly appreciate the recommendation — safe travels ahead, Garces! 🚗✨

Thank you for your kind words! 😊 We're glad we're able to quickly resolve the issue and make things right. However, it's important to note that our system captures details as exactly entered in our system, hence accuracy is crucial. We're always here if you need further assistance. Safe travels, Ken! 🚗✨

What a lovely message—thank you, Doug! 😊 We're so glad Hazel makes things easy for you. Your kind words mean a great deal, and we’re always ready to provide the same level of care. Superb customers like you make our job worthwhile! 🙌💛