IONOS | ionos.com

Hi P.l. Thank you for taking the time to leave this — navigating a new platform can feel overwhelming at first, so having two people in your corner who were genuinely invested in helping you find your way makes all the difference. It's lovely to hear that both Sanchez and Jude rose to the occasion, and your gratitude will absolutely be passed along to them both. We're glad you're feeling more confident with WordPress! Should you have any questions, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Saw, Thank you — loud and clear, and very much appreciated! It's always great to hear that the experience has hit the mark, and we'll keep working hard to maintain that standard for you. We're glad to have you as a customer. Remember, should you ever need any additional help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Brandon, Thank you for your feedback, and we're sorry to hear your setup experience didn't go as smoothly as it should have. Navigating DNS records and dealing with repeated connection interruptions when you're trying to get an app running is understandably frustrating. Please accept our sincerest apologies. We'd like the opportunity to look into this further and do better by you. A member of our Executive Solutions Team will be reaching out to you directly to review the technical issues you encountered and ensure your concerns are properly addressed. They'll work with you to go over what happened and provide the assistance you need. We appreciate you bringing this to our attention, and we sincerely hope we can improve your experience from here. Corrie, IONOS

Hi Eric, I'm truly sorry to hear that you feel this way about your experience with IONOS. Unfortunately, you have used the US Trustpilot Page, and I cannot look up your account information due to GDPR. You would want to reach out to our contacts in France by using this link: https://www.trustpilot.com/review/ionos.fr. You can also reach out to our Social Media Support Team at [email protected]. I'm sorry that I couldn't be more help, I wish you luck! Corrie, IONOS US

Hi Braden, We're sorry to read this, and we appreciate you taking the time to share your experience — even if it was not a positive one. Feedback like yours matters to us, and we genuinely regret that your time with IONOS left you feeling this way. We'd like the opportunity to understand what happened and see if there's anything we can do to help. We weren't able to locate your account with the information available, so we've sent a request through Trustpilot for your Customer ID. If you'd prefer to reach us directly, please don't hesitate to email [email protected] with "Trustpilot Review" in the subject line. Thank you for sharing your feedback with us, and we look forward to hearing from you soon. Corrie, IONOS

Hi M à á, Thank you for sharing your experience with us, and we're sorry for the difficulties you've encountered since your purchase. Not receiving confirmation about your domain or SSL certificate after placing the order is a frustrating situation, and we sincerely apologize that this has been your introduction to IONOS. We'd genuinely like to look into this for you, but we weren't able to locate your account with the information currently available. We've sent a request through Trustpilot asking for your Customer ID so we can pull up your account and look into everything properly. If it's easier, you're also welcome to reach us directly at [email protected] — please use "Trustpilot Review" as your subject line so we can prioritize your message. Thank you for your patience, and we sincerely hope we have the opportunity to make this right for you. Corrie, IONOS

Hi Ingo, Thank you for this — and what makes it particularly meaningful is that it reflects not just one interaction, but several. Consistency across a team is something we work hard to get right, so hearing that friendliness, helpfulness, and knowledge have shown up every time you've reached out is really encouraging to read. We're grateful for your continued trust in us. Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Tarwinder, Thank you for being candid with us — feedback like this is exactly what helps us grow. We're glad the overall service has been a positive experience, and we genuinely appreciate you highlighting the billing and downtime issues you've encountered this year. Those are areas we take seriously, and knowing where we've fallen short gives us something concrete to work on. We hope the experience continues to improve for you going forward. Should you ever require further support, don't hesitate to get in touch directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi NA, Thank you for taking the time to highlight John's efforts — patience and genuine understanding are qualities that can really shift how a support experience feels, and it sounds like he brought both in abundance. The fact that he listened carefully before resolving the issue speaks to a thoughtful approach that we're proud to see from our team. We'll make sure John hears about this! Please remember, if you ever require further assistance, feel free to reach out to myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X @ionos_help_us. Thanks, Corrie, IONOS

Hi Leon, Thank you for taking the time to share your experience, and we're very sorry to hear that your interaction with our support team left you feeling unheard and without a resolution. We want to make sure your concerns are reviewed and properly addressed. This has been escalated on our end, and a member of our Executive Solutions Team will be reaching out to you directly. They will take the time to go over your account, understand what you were trying to resolve, and work with you towards a proper resolution. Thank you again for your patience, and we genuinely hope we can provide you with a much better experience going forward. Corrie, IONOS

Hi Winter, What a pleasure it is to receive feedback like this — thank you for taking the time to write it! Patience and friendliness might sound like small things, but they make an enormous difference when you're working through a support query, and it's clear our teammate delivered on both. Knowing that the experience felt genuinely helpful from start to finish means a great deal to us. We're glad to have you with IONOS and look forward to being here whenever you need us. Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hello, What a wonderful thing to read — thank you! The fact that you've been with us for so many years and still feel that the service lives up to your expectations is something we don't take lightly. It's especially great to hear that our teammate took the time to explain everything clearly and in a way that made sense to you, rather than just going through the motions. That kind of thoughtful communication makes all the difference, and your loyalty means a great deal to everyone here at IONOS. If you ever have any questions or need further assistance, you are welcome to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Tom, Thank you for this — it's a lovely summary of what good support should look like! Listening first, understanding the concern fully, and then solving it with kindness is exactly the approach we encourage, and it's clear your teammate delivered on all of that. We're really glad she could turn your concern into a resolved one and leave you feeling well looked after. Should you ever need further support or have any questions, please feel free to reach out to myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS