Great experience!
The customer service representative, Sophia, was very friendly and helpful!
Reply from iqelectro.com2026-05-13
Thank you for your kind feedback! We're glad Sophia could assist you!
About iqelectro.com
Data updated- Website
- iqelectro.com
- Category
- Construction & Manufacturing
- Location
- United States · Simpsonville
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 33% (1/3)
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Is iqelectro.com legit?
iqelectro.com (iqelectro.com) has a 4.6 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
What people say
Quick delivery and great customer…
Quick delivery and great customer service! I will definitely purchase from IQ again
Reply from iqelectro.com2026-05-13
We’re glad you were happy with both delivery and service! Looking forward to your next order.
Quick pace
They were able to not only have the equipment (lutron thermostat) for my customer but have it shipped at a quick pace.
Reply from iqelectro.com2026-05-13
Thank you for your feedback. We’re pleased we could quickly get the Lutron thermostat to your customer when it was needed.
Ordered the materials and came right on…
Ordered the materials and came right on time. Exactly when it was needed!
Reply from iqelectro.com2026-05-12
Glad it arrived on time and worked out perfectly - thanks for the feedback!
All is good for all the projects and…
All is good for all the projects and things are good.
Reply from iqelectro.com2026-05-12
Good to hear everything is working well and your projects are going smoothly!
Hayward Salt Cel Ordered New. Not So!
Ordered the product as new with a 5-7 day delivery window. Waited for 10 days and after review of status it was “unfillable”. So I emailed and the product arrived 5 days later. It looked used with a black stain on the cord. Did not come in a new product package. It is working and no issues thus far.
Reply from iqelectro.com2026-05-08
Hi Ralph, thank you for sharing your experience. We sincerely apologize for the shipping delay and for the condition of the item and packaging not meeting expectations. While we’re glad to hear the unit is working properly, we understand your concerns and appreciate you bringing them to our attention.
Received what I needed quickly and with…
Received what I needed quickly and with good customer service.
Reply from iqelectro.com2026-05-08
Thank you, Andrew! We appreciate your feedback and are glad we could help quickly.
Hard to find parts
I was looking for hard to find parts and IQElectro had them in stock. Ordering was easy through the website and I received a phone call when the items shipped. Thank you for making the process easy.
Reply from iqelectro.com2026-05-05
Hi Chris, Thank you for your kind words! We're really glad we could help you find the parts you needed and make the ordering process smooth. It’s great to hear the shipping updates were helpful too. If you ever need assistance tracking down more hard-to-find components, we’re always here to help!
Ordered 2 boards at once with 2 day…
Ordered 2 boards at once with 2 day shipping, parts did not arrive within 2 day timeframe and only received 1 board. I reached out to customer service and they rectified the situation and i had new board within 2-3 days. Overall they were great!
Reply from iqelectro.com2026-05-05
Hi Azende, Thank you for your honest feedback - we really appreciate you taking the time to share your experience. We’re sorry for the initial shipping issue, but we’re glad our customer service team was able to quickly resolve it. That’s the level of support we always aim to provide. Your patience means a lot, and we’ll continue working to improve. If you ever need anything else, don’t hesitate to reach out!
Quick quote
Quick quote, in stock
Reply from iqelectro.com2026-05-05
Thanks for your feedback! Glad we had the items you needed in stock and could provide a quick quote.
Quick delivery and great customer…
Quick delivery and great customer service
Reply from iqelectro.com2026-05-05
We’re glad you’re happy with our service and fast delivery!
Fast shipping
Reply from iqelectro.com2026-05-01
We’re glad you were happy with the fast shipping!
Was very organized and very good at…
Was very organized and very good at details.
Reply from iqelectro.com2026-05-01
Thank you, Charles! We really appreciate your feedback - glad our attention to detail made a difference.
We found the Honeywell thermostat we needed
We were able to locate the Honeywell Thermostat for our A/C very quickly on their website. Placing the order was very easy. The product was delivered in a very timely manner. Installation instructions were precise and installation was quick and easy. Thank you IQElectro!
Reply from iqelectro.com2026-04-28
Hi Donna, Thank you for your great feedback! We’re glad you found the Honeywell thermostat easily and that everything from ordering to installation went smoothly. We appreciate your support and look forward to helping you again!
To be delivered on time
I found what I need
Reply from iqelectro.com2026-04-28
Thank you for your feedback! We’re glad you found what you needed and that your order arrived on time.
They fixed the issue, but communication was slow
Edit: The part was finally received. The explanation was that USPS lost my package and IQElectro sent another one out via overnight air. I'm bumping up from 1 star to 3 since they did (eventually) fix the issue, but communication should have been way better, and the experience left a bad taste in my mouth overall. Original Review: I ordered a part for my AC unit on 4/13. The website said the item was in stock and that shipping was typically 3-4 days. I ordered the part, and was contacted the same day and told the part that I ordered was in fact not in stock, but they would ship me a part with identical specs instead. I agreed and then heard nothing for 3 days. I reached back out to them (the 16th) and was told they were preparing the item for shipment. I asked for them to expedite it to make up for the delay. They did not. I asked when I could expect the part, and they replied the next day (the 17th) saying the part has been handed to the warehouse of the delivery company. I wasn't given a tracking number until the 20th, and upon checking, USPS said they were awaiting the item. I finally got a tracking number on the 24th, and my part should be here on the 27th. At this point, I'm expecting to receive a box with a brick in it.
Reply from iqelectro.com2026-04-28
Thank you for your feedback — we appreciate you sharing your experience. We’re glad the issue was ultimately resolved. In this case, the delay was caused by the carrier, as the original package was lost in transit—something outside of our control. Our team acted promptly on our end and shipped a replacement via overnight delivery as soon as we became aware of the issue. Thank you again for your patience.
Very good thusfar
Very good thusfar . Very customer oriented and efficient . Will work with again
Reply from iqelectro.com2026-04-28
We’re glad you had a great experience and appreciate your support. We look forward to working with you again!
Fast shipping
Fast shipping, easy transaction.
Reply from iqelectro.com2026-04-28
We’re glad you had a smooth experience and that your order arrived quickly!
easy to work with
easy to work with, parts came in on time, and it was the part i ordered
Reply from iqelectro.com2026-04-28
We’re glad everything arrived on time and that you received the correct part. Thanks again for choosing us, we hope to work with you again in the future!
A Bait and Swith…Be Careful
Based on their website listing, I believed I was purchasing a genuine Hayward w3t-cell-15 40,000 salt generator. Their website showed the cell with Hayward branding and model number. After paying, I was sent a receipt showing a picture of the genuine Hayward cell and model number along with my payment information. When the item arrived what I received was a generic/knock off cell with zero Hayward markings. I sent iqelectro a email within one hour of receiving the item, describing the problem and requested to return the item and a return shipping label. As of this review, I have not received any response to that email. What I did get were two separate emails from them asking me to review my Hayward w3t-cell-15 that I had received. I have since opened a dispute with Paypal and Chase Visa.