The interactive communication!
The interactive process of ensuring my order was accurate is what really matters to me. Also the information provided help set my expectations concerning when the product would arrive and how.
About iqelectro.com
Data updated- Website
- iqelectro.com
- Category
- Construction & Manufacturing
- Location
- United States · Simpsonville
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 33% (1/3)
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Is iqelectro.com legit?
iqelectro.com (iqelectro.com) has a 4.6 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
What people say
Product was as described and shipped in time
Product was as described and shipped in a timely manner.
BUYER BEWARE!!!!! IF I COULD GIVE NO STARS I WOULD!!!!
BUYER BEWARE!!!!! IF I COULD GIVE NO STARS I WOULD!!!! PRODUCT IS NOT NEW AND IS DAMAGED! This company advertises providing new, overstock items but the product they provide arrives in a damaged box that has clearly compromised the item. After they assure that the product is new and will work, once you open the box to discover it has been damaged, they change their message to the item cannot be returned due to you opening the box to confirm whether the product was damaged, which they said it was not. COMPANY TAKES MULTIPLE DAYS TO SHIP! While their website reflects items ship in 24 hours, it took them more than 72 hours to ship. DO NOT PAY FOR EXPEDITED SHIPPING! Paying for expedited shipping results in them shipping via their regular method, which they advertise as free, resulting in the product arriving much later than promised, leaving me to assume they pocketed the expedited shipping cost. For my order I paid for 2-Day shipping but the product took over 4 days to arrive. While it seems like simple math that I should expect the item to arrive 3 days after I ordered (1 day to send out plus 2 days shipping), they seem to think 2 plus 1 equals 7 which is the number of days between my order and the item arriving. STICK WITH A REPUTABLE COMPANY THAT STANDS BEHIND THEIR PRODUCT AS YOU WILL LIKELY BE DISAPPOINTED AND OUT YOUR HARD EARNED MONEY!!!!
Great Service and easy ordering process
Excellent service from start to finish. The ordering process was smooth, the staff was knowledgeable and helpful, and they took the time to answer all of my questions. The fire alarm system arrived as expected, and the overall experience was efficient and professional. I highly recommend this company for their outstanding customer service and quality products.
Reply from iqelectro.com2026-07-30
Thank you for your kind review! We're glad you had a smooth experience and appreciate your recommendation.
Great service
Great service, quick response.
Reply from iqelectro.com2026-07-20
Thank you for your kind feedback! We're glad you had a great experience.
Customer Service
Customer Service, delivery service
Reply from iqelectro.com2026-07-20
We appreciate your kind words.
Customer service was excellent
Reply from iqelectro.com2026-07-20
We're delighted you had an excellent experience with our customer service.
Great product and services.
Reply from iqelectro.com2026-07-13
We're glad you enjoyed our products and services. Your support means a lot, and we look forward to serving you again.
Very happy iqelectro
Very happy iqelectro Thank you 😊
Reply from iqelectro.com2026-07-13
We're delighted you're happy with your experience!
Worst company I have ever done business…
Worst company I have ever done business with. I paid for overnight shipping, yet more than 10 days later my order still has not shipped. Customer service has repeatedly told me the order has been shipped, but the UPS tracking number they provided clearly shows that only a shipping label was created—the package has never been picked up by UPS. Paying extra for overnight shipping and then being given misleading information is completely unacceptable. I would not recommend this company to anyone. Reply/Edit To respond to your Reply, to show that you are not accurate. Here is the email from your own company: I wanted to give you an update on your order and sincerely apologize for the delay. "We investigated the issue and found out that the item we initially had in stock turned out to be defective. Since we maintain strict quality standards, we couldn't ship it to you. We immediately ordered a replacement from our supplier, but they unfortunately delayed the shipment. There was also a slight misunderstanding internally where a team member considered shipping the original item but ultimately decided against it to ensure you receive perfect quality. The good news is that we have just received the new batch. To make things right, we will ship your order via express delivery entirely at our expense. Thank you so much for your patience and understanding. I will send you the tracking number as soon as it's dispatched."
Reply from iqelectro.com2026-07-01
We’re very sorry to hear about your experience and truly understand your frustration. As soon as we learned that the shipment may have been lost in transit, we immediately offered to send a replacement and did everything we could to resolve the situation quickly; however, you declined the replacement. We always aim to act as efficiently as possible, and we regret that this experience fell short of your expectations. We are always open to further assistance and to helping resolve any remaining concerns.
Excellent customer service
Excellent customer service, communication is very good and the delivery was great. Got the parts earlier than expected
Reply from iqelectro.com2026-07-01
We're delighted to hear you were happy with our customer service, communication, and speedy delivery. We look forward to helping you again in the future!
I expected the item to ship sooner but…
I expected the item to ship sooner but when I spoke with representative he explained the backlog and would expedite my order. I was pleased that he was able to get my item shipped sooner.
Reply from iqelectro.com2026-06-30
We appreciate your patience and are glad we could assist.
Alarm Tech
Very good delivery
Reply from iqelectro.com2026-06-27
Thank you for your feedback on the delivery!
Delivered on time.
Reply from iqelectro.com2026-06-27
Thank you for noting our on-time delivery.
The experience was great
The experience was great. Products are always available when needed and arrive within a couple of days
Reply from iqelectro.com2026-06-27
We’re glad you’re happy with the availability and fast delivery.
Customer service was impeccable
Customer service was impeccable. Great communication, no issues with inventory, follow up on my experience as well. Would recommend and look forward to future orders.
Reply from iqelectro.com2026-06-24
We're delighted to hear you had a great experience with our customer service and communication. We appreciate your recommendation and look forward to serving you again!
I placed an order for Lenze ACTech…
I placed an order for Lenze ACTech ESV371N02YXB and process of ordering was very nice. Even some Tech Support as well. But, it took more than a week to arrive.
Reply from iqelectro.com2026-06-24
We're glad you were happy with the ordering process and technical support. We appreciate your patience regarding the delivery time and will continue working to improve our shipping experience. Thanks for your business!
Excellent service and Victoria was a…
Excellent service and Victoria was a great help.
Reply from iqelectro.com2026-06-22
Thank you, Steven! We're so glad Victoria was able to help. We appreciate your business.
Everybody has been Great.
Reply from iqelectro.com2026-06-18
We're thrilled you had a great experience.
First package arrived quickly
First package arrived quickly. Second was delivered later than expected.
Reply from iqelectro.com2026-06-18
We're happy to hear your first package arrived quickly. We apologize for the delay with the second shipment and appreciate your understanding. Your feedback helps us improve.