Thank you Laurence
Laurence help me out with my issue and solved it by the next day. Thank your for your fast response and understanding my situation.
About iSpring Water Systems
Data updated- Website
- ispringfilter.com
- Category
- Utilities
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 61 reviews
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Is iSpring Water Systems legit?
iSpring Water Systems (ispringfilter.com) has a 5.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
What people say
The Foxes
1 call. 5 minutes. Issue resolved. No automated systems just a real person that answered. John knew exactly what the problem was, fixed it and it was done. My wife said it was easier than ordering one from Amazon. Great job. I’m recommending John for a medal. Or at least a pizza party. Thank you and god bless. The Foxes. 🦊
These guys are great!
These guys are great! I had an issue with a couple of their Alkaline filters and they sent me new ones that fixed the problem. Francis listened to my concerns and promptly solved them. I have RO600BN reverse osmosis by them and HIGHLY recommend this company!
Jonathan from iSpring water systems was…
Jonathan from iSpring water systems was supper helpful and attentive. Answered all my questions was ease and helped me with my install! I would recommend iSpring water systems to all my clients !
I have an undersink 5 stage system from 2017
I have an undersink 5 stage system from 2017. While changing a filter I broke the inlet piece. I called and spoke to John who was awesome. The inlet piece is no longer made but he is sending me a new housing with connectors which will be a great fix. John was helpful, friendly and I really appreciate his help! Glenn in Oregon
I had some questions about installing a…
I had some questions about installing a RO system and what RO would be recommended for well water. Johnathan was extremely helpful in answering all of my questions. I will be purchasing one soon.
Customer Service that Goes Above and Beyond
I've had a great experience with my iSpring 6-Stage Water Filtration System. The water tastes clean and fresh, and the system has been dependable and easy to maintain. It's been a worthwhile investment for my home. I recently experienced an abnormal water flow issue and reach out to the company. From my first inquiry to the resolution of my issue, Laurence was courteous and knowledgeable. He communicated clearly and made sure he resolve my issue. The entire process smooth and stress-free.
I recently installed the iSpring RCC7AK…
I recently installed the iSpring RCC7AK reverse osmosis system and I’m happy with it so far. The water tastes good and the system works well. Installation wasn’t difficult — the instructions and videos made it manageable. I also want to mention Laurence from customer service. He was helpful, responded quickly, and took care of extending my warranty. That was much appreciated. Overall, I’m satisfied with both the product and the support.
Great Customer Servixe
Needed to register our home water filter system. Julius reached out to let me know what they needed from me and efficiently got out product registered and set up for the extended warranty.
Satisfied Customer
I am a returning customer after having several products from ispring. Julius was a great help in helping me register my new product. I had a self-imposed issue which was resolved. Enjoy clean water.
Customer services (John) has resolved…
Customer services (John) has resolved all of the issues I was facing. These are some points regarding the communication and resolutions. Quick, Smooth, Understanding. I am fully satisfied.
Filter Issue
I installed my iSpring water system last year. I just changed the filters, but had cloudy water and floaties... even after draining the whole system and refilling about 10 times. Robert handled my support call and quickly shipped replacement filters to. Great customer service.
Good customer service and system
We have always had problems with our well water and bacteria, no matter how many times we have "shocked" it. So after years of drinking from plastic bottles, we decided to find a system for our house. We bought the RO5004F to use under our sink. I tested the water against an At Home bacteria test that I got from Lowe's and there was no evidence of bacteria. We like this system. There are only two of us in our house, so we have only had to replace the Sediment Stage 1 filter so far. Thanks to Laurence who kept in touch with me until we managed to resolve our issue recently with correctly activating our first replacement filter, we now have the entire system working again.
I’ve been using the spring filter…
I’ve been using the spring filter system for many years now. I just recently needed some help to have a replacement part for the system , John was able to quickly address my needs and give a quick response. Great customer service. Thanks!
Excellent products
Before talking about the company, a quick word about the product: I think it’s excellent. After 18 months of heavy use, I had to contact support because it wasn't working properly anymore. Before sharing my opinion on the company itself, I’d like to say a few words about the people who work there. I dealt personally with Sean—he was very kind and knowledgeable. He acted quickly to send me the parts needed to repair my RO unit. Now that I’ve shared my thoughts on the products and the people behind the company, I have nothing left to add. Rating: five stars.
Great product, Great customer Service
Bought one from costco a week ago and so far so good! purifing water is great and i love the machine. I've got the 3 year free warranty card with the product. So as it directed, went online and asked for it. Julius got back to me next day and asked me for a few more details and as soon as i sent back the info, i've got the free warranty. the process was easy and smooth. Great customer Service. Great product.
John did a fantastic job helping me…
John did a fantastic job helping me diagnose my problem, and ordering the replacement parts I needed. Already loved the product, and now I appreciate their customer support.
Possibly best support I've seen in years
Filled the form as mentioned in my package, submitted it, got an email within 15minutes, responded to email with my amazon invoice and 2 minutes later got a response from a person(Jonathan) that they have registered my system for 3 years warranty. Prompt, fast, overall excellent support
Had missing parts for an ispring filter
Had missing parts for an ispring filter shipped from Amazon talked to John he listened to my request and got my missing parts to shipping and should receive tomorrow 7/30/26 He was super helpful taking care of my needs. Thanks so much!
Excellent customer service
I had reached out to Matt since the Faucet in my RO system has worn out and was leaking. The service request resolution was quick, to the point, and I received a replacement Faucet within a few days. The Customer service experience was very good and I plan to remain a long term customer of iSpring water systems.