ItaliaRail customer service via e-mail…
ItaliaRail customer service via e-mail was fast and courteous.
About ItaliaRail
Data updated- Website
- italiarail.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 38 reviews
- Replies to negative
- 19% (3/16)
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Is ItaliaRail legit?
ItaliaRail (italiarail.com) has a 3.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 19% of negative reviews; 38 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
The email response time is lightening…
The email response time is lightening fast. It’s a great resource to have questions answered quickly.
Quick and friendly service
Brilliant customer service
I had problems booking on line, and contacted the customer service dept, late at night, who made a couple of suggestions. After further unsuccessful attemts we cracked the problem the next morning, and there were delightful, personal exchanges between customer service representative and me...very human!
Professional
Professional, timely, and took care of my question thoroughly.
response time
response time is very quick and very helpful
The excellent and quick response to my…
The excellent and quick response to my issue, ItaliaRail resolve my issue quickly. I was totally surprised how fast ItaliaRail responded. Great customer service.
I am impressed with the promptness of…
I am impressed with the promptness of responses to my inquiries
Easy Online Purchase and RailAid Use
Not only was the experience of purchasing tickets online seamless, we ended up needing to use RailAid, and had great success with that as well.
Need to set up a trenitalia account to keep informed
I liked the ease of navigating the site and booking our train tickets. I liked that we were able to purchase railaid insurance and they quickly reimbursed us when we needed to cancel our return trip. I didn’t like that it was not stated nor were we informed that since we purchased in advance our seats could be changed which they were. We were in the wrong seats and the Trenitalia conductors gave us our new seat numbers so we had to change seats which was embarrassing and we missed our snack and beverage that was supposed to come with our first class ticket. Also they were very busy when I tried to call them and had to wait for a call back which did occur within about 10 minutes. The representative was very helpful when calling back and apologized that they had heavy call volume.
Izzy answered all questions and helped…
Izzy answered all questions and helped me get a refund and new ticket, after I received incorrect advice from Tavis
Prompt response
Receive quick response
Receive quick response. Easy to make a change
Izzy helped me make the necessary…
Izzy helped me make the necessary changes to my ticket and I appreciate how easy it was.
Excellent Service
I admired the immediate service via E Answered my queries at once Clear, efficient, helpful
My experience was incredible
My experience was incredible! I can't believe how easy it was to send a message. Your team was kind, generous, fixed it right away and even made me more excited about visiting Italy. Thank you!
ItaliaRail delivers a very efficient service…
All communication in English helps a lot. ItaliaRail is also very quick to respond with accurate information. They are really willing to help and that's what they do!
It would not let me make a reservation…
It would not let me make a reservation and would not say why. Just that there was an error.
Reply from ItaliaRail2025-08-12
We're sorry to hear about your difficulty booking. Based on a review of your support case, the tickets you are attempting to book are not available for purchase yet. We will work to enhance the messaging around the error and apologize for the inconvenience.