ItaliaRail

Thank you to Serena and Izzy for very…

Thank you to Serena and Izzy for very prompt help and warmth. We look forward to re doing our planned trip to Italy next year instead of this November.

Got really great service

Got really great service. My questions were answered quickly. I purchased the trip protection on top of my train fares and I was able to make changes to my itinerary without it being stressful. Just makes me even more excited about travel by train in Italy.

fast

quick and effective results

Great experience

Site was easy, to navigate. I had a query post purchase and was sent the information required within minutes. Great experience

Customer service is VERY difficult to get help from

Customer service is non existent. Need to change a ticket and I paid extra for the change ale ticket type. Save yourself and book directly thru trenitalia Update: after 3 days of trying to reach customer service thru every avenue possible (email, social media, phone calls, etc) I finally spoke to a very nice and helpful rep. She resolved my issue. I can not give more than 3 stars tho because the difficulty to get ahold of the customer service when you’re traveling is very stressful. I will also say that not having any way to view your tickets except for the original email they send is a negative. On trenitalia they have an app that keeps track of all of your tickets. The singular one I bought thru Italian rail I had to actually keep screen shots and prints of because you could keep it on an app or in the wallet. Cell service isnt always ideal in rural areas of Italy so not having it collectively with other tickets is a big neg. All in all we got where we needed to be but it was a big hassle to actually change the ticket after paying for the protection to do so. On trenitalia you can just go into the app and change when needed no problem. Not spending three days hoping to speak with customer service for help.

Don't use them

Don't use them My tickets with them cost $240. With the trenitali.com website, they would have cost $180 My understanding is that years ago they provided a major benefit of allowing you to buy tickets in various currencies. Nowadays you can do that with many credit cards. If you buy now, all you're paying for is a slightly nicer website and better customer service to call if you have a problem. All the "perks" like refunds you can pretty much get with the core site for much less money.

DO NOT BOOK TRAINS IN ITALY WITH THIS…

DO NOT BOOK TRAINS IN ITALY WITH THIS WEBSITE. We thought this was a reputable way to buy rail tickets. Arrived 40 mins before the train was due to leave to look on the board for the train to not exist! Queued an hour in the information services area to find out that the track is being worked and italia rail never inform anyone of cancelled trains so they just let you struggle. We are now missing excursions we had booked at our next destination due to having to book the next available train 4.5 hours later than expected.

Stay away! Worse customer service ever!

Award-winning customer service? What a lie! I tried to call their customer service 5 times today, to both the Italian and the American numbers. Every time I waited for more than 30 min (once for more than 1 hour!) listening to an annoying Muzak and nobody ever answered. I needed to speak to someone quickly because my train was cancelled by them and was unable to! I tried to enter 3 different telephone numbers for them to call me back, but the system said the numbers were invalid! STAY AWAY!!

Arrived in Pisa at 1400 shuttle to…

Arrived in Pisa at 1400 shuttle to Station first train to Florence sat for a while and then told cancelled, onto next train sat for then told cancelled asked customer service told train on platform 12 rushed to 12 train doors would not open left the station Told next was on platform 8 got onto train sat then told train would be from 12 dashed to 12 train arrived sat no movement eventually set off - no explanation now half way to Florence been stopped for 30 minutes no information Shocking customer service

Nice customer service

Would buy from the official seller

Update: Got a refund. Original: 1 Start. Do not use them!!! Train got cancelled, fighting to get a refund. Buy directly from TrenItalia

Trains are nice when they run… Many…

Trains are nice when they run… Many strikes by the workers… People on the train are so so some very rude particular interest in frustrating people

Make ItaliaRail team your first step for a trip to Italy

I functioned as our own travel agent for the 22 day trip my wife and I are taking from April 29 thru May 21, 2025, and I can tell you that the amazing help I received from Maria Kolosova of the ItaliaRail.com team was incredible and most appreciated. She advised me to consider purchasing an ItaliaPass for $149 to gain over $500 of benefits (which I have done and which we have already gotten!!) and her very efficient and caring help in making sure all the stars aligned on our numerous rail trips as well as tickets for numerous art galleries, a guided tour of the Vatican & Sistine Chapel, etc. saved me time, effort, angst and money. Make your first move in planning your trip to Italy contacting ItaliaRail (and Maria) your first step in the process!!!

The service is good but pickpocket and…

The service is good but pickpocket and thieves are everywhere in the train, stations. It was a nightmare, we didn't enjoy our trip in Italy. They took my back bag on the train.

Booked a night sleeper from Messina to Milan

Booked a night sleeper from Messina to Milan being careful to book the superior sleeper and not the relax. Their website said we were booking a cabin with washbasin and restroom. When the booking confirmation arrived it was for a cabin without its own restroom. Contacted the help centre and they said that the cabins with the restroom were only available from Milan and not from Sicily. Seems strange that the same carriages do not return to Milan and are therefore available. They said can't help but would offer a special refund of 50%. Why can't they be honest?

Tried to book €900 worth of train…

Tried to book €900 worth of train tickets. Put all my requirement in, but by the time it takes the first tickets you enter expire before you can finish. It also asks for a valid province, but won't let me enter anything into the box so can't process the sale. Gave in.

Scam. Stay away!

This is a scam. They add significant fees but when the rubber hits the road - you're on your own. Need a refund after a strike? You're on your own.

Never use this service, never buy italiarail

Never use this service, this is NOT trenitalia! This is a reseller / booking agency like Priceline or booking for trains in Italy. the refund policy is terrible, and the train staff WILL NOT HELP YOU if your tickets are purchased through this site. Our whole train car was out of service and we were never notified because our tickets were purchased through this site. It was a disaster upon arrival after a long day of travel. BUYER BEWARE

E-Sim Sevice not Working

When making reservations for traveling from Naples to Florence, I opted to also purchase RailAid because of the e-sim benefit included there. This, however, never worked. The responses to each of multiple emails to to RailAid were that Celitech, their e-sim service provider, would send me email with instructions. This never happened, and we spent fifteen days in Italy without having the expected service. Otherwise, we have no complaints about their rail service.

Make sure to arrive early

Make sure to arrive early! We bought first class tickets and all seats were taken. We had to stand for the whole trip.. no one is checking past the gate entry. Book the cheapest ticket and arrive early enough to get a seat