itemku

Dear Customer, Kami memohon maaf yang sebesar-besarnya atas kekecewaan serta rasa frustrasi yang kamu alami terkait proses pembatalan pesanan. Perlu kami jelaskan bahwa demi menjaga keadilan bagi pembeli maupun penjual, pembatalan pesanan di itemku tidak dapat dilakukan secara sepihak jika pesanan sudah diproses dan masih dalam batas waktu pengiriman. Namun, jika penjual melebihi batas waktu atau terbukti tidak mengirimkan item, kamu berhak mengajukan pembatalan atau melaporkan kendala melalui tombol Kendala Pesanan di riwayat pembelian agar tim kami dapat melakukan pemeriksaan. Terima kasih atas pengertiannya!

Dear Customer, We sincerely apologize for the frustration and poor experience you have faced regarding your dispute and our response time. To properly review and re-investigate your case, we need to locate your specific ticket and transaction details in our system. We have sent a request via TrustPilot asking for your Order ID or Ticket Number. Please reply with those details or update your review with them so our team can locate your file, review the evidence provided by both parties, and follow up on your case immediately. Thank you for your patience!

Dear Customer, We understand your concern regarding the additional fees charged during your transaction. Please be advised that these platform/service fees are applied to support ongoing system maintenance, enhance platform security, and fund the continuous development of new features to ensure a safe and reliable trading environment for all users. We appreciate your feedback as we work to keep our services as efficient and competitive as possible. Thank you for your understanding!

Dear Customer, We sincerely apologize for the issue your order. Because an official report has not been submitted through our support system yet, our team is unable to check your issue automatically. Please submit an official report immediately by your order transaction. Once reported, our team will check your transaction with the seller. Thank you!

Dear Customer, We sincerely apologize for the delay in processing your order. Please note that orders are delivered directly by the seller, who may currently be handling a high volume of orders. We kindly ask for your patience while the seller completes your delivery. However, if the order exceeds the guaranteed delivery time frame, you can report to our team. Thank you for your patience!

Dear Customer, Kami memohon maaf yang sebesar-besarnya atas kendala yang terjadi pada pesanan kamu. Karena kendala ini belum dilaporkan secara resmi melalui sistem Support kami, tim kami belum dapat menahan dana pembayaran ke penjual secara otomatis. Mohon segera ajukan laporan resmi melalui rincian transaksi pesanan kamu. Setelah laporan masuk, tim kami akan langsung memeriksa transaksi tersebut dan menindaklanjutinya ke pihak penjual. Terima kasih!

Dear Customer, Kami memohon maaf yang sebesar-besarnya atas kekecewaan serta pengalaman kurang menyenangkan yang kamu alami saat bertransaksi di itemku. Kami sangat ingin membantu dan memberikan solusi terbaik untuk kamu. Agar tim kami dapat menindaklanjuti kendalanya, mohon berkenan untuk menceritakan lebih detail masalah yang sedang dihadapi atau infokan Nomor Pesanan (Order ID) kamu melalui Pusat Bantuan atau email ke [email protected]. Terima kasih!

Dear Customer, We sincerely apologize for the frustration and inconvenience caused by the inability to renew your seller account. Please understand that itemku enforces strict internal qualification policies and security compliance standards regarding seller eligibility and store reactivations. These criteria are applied firmly to ensure a safe and reliable marketplace for all users. We appreciate your feedback and apologize for any disappointment this outcome may cause. Thank you for your understanding!

Dear Customer, We sincerely apologize for the issue your order. Because an official report has not been submitted through our support system yet, our team is unable to pause the payment to the seller automatically. Please submit an official report immediately by your order transaction. Once reported, our team will check your transaction with the seller. Thank you!

Dear Customer, We sincerely apologize for your frustration and disappointment regarding the final decision on your case. Please be assured that itemku operates strictly as an escrow platform and never intends to mislead or deceive our users. Every reported case is thoroughly investigated using transaction logs, seller proof of delivery, and platform policies before a final decision is reached. While we understand this outcome is not what you hoped for, our decision was made based on a full review of the available evidence. If you have new, additional evidence to share, you may reply directly to your existing support ticket via the Help Center or email [email protected] for further review. Thank you!