Ivacy VPN

Have been a customer for over 5 years

Have been a customer for over 5 years. When I encountered an issue. James in support resolved it quickly.

lifetime extend

helped by James to extend my lifetime subscription....thanks james

Been using it for 5 years and still…

Been using it for 5 years and still going strong

Ivacy customer service excellent

Ivacy customer service fixed two issues efficiently and without question. Best value VPN that I know of. Only lost a star as subscription renewal in the members' section offered two year max, while the 5 year offer was available to the public (which I then joined and linked to my existing membership).

Immediate response to my issue

I needed to contact Ivacy regarding my subscription. It was a pleasant surprise to be able to chat to an agent straight away, no waiting. The agent James resolved my issue in less than 5 minutes and I was able to go back onto the internet with safety, security and privacy

VPN works great

VPN works great. I had a small issue that Mason helped me with and got be back up and running quickly and explained the process I need in the future. Thanks Mason!

Easy to setup and getting online…

Easy to setup and getting online support. The speed is awesome. Assisted by Aneketh.

Renewal of my lifetime license

Had to reach out to the chat to get my lifetime VPN renewed. Took less then 5 minutes. Had the pleasure of speaking with Aneketh. They took care of me and my license has been renewed

I've had Ivacy VPN for a while now &…

I've had Ivacy VPN for a while now & it's worked well. After the CrowdStike issue with Windows it would not open. I went to the Ivacy website & created a ticket & described the issue. Ivacy responded within a couple of hours with a link to reinstall the app & it worked flawlessly. I am very happy with their response & remedy.

Great vpn app and super has been…

Great vpn app and super has been exceptional. James from support was able to resolve the issues in minutes

very low quality support and weak app

DON'T EVERY BUY THIS IVACY IF YOU ARE STILL CONSIDERING TO BUY ONE, GO FOR EXPRESS VPN OR SURKSHARK, THEY EVEN HAVE A PAGE SHOWING THEY HAVE MALAYSIA VPN DESPITE THEY DO NOT HAVE MALAYSIA VPN SERVER, NOT MENTION LINE NOT STABLE SOMETIME, HAVE TO DISCONNECT AND CONNECT AGAIN MANUALLY REAL REPLY FROM SUPPORT, SEE HOW WEAK IS THEIR SUPPORT! N/A N/A I am just finding out you don't offering Malaysia vpn as what stated in your page, I NEED A MALAYSIA VPN SERVERRRRRRRRR!!!!!! ROAR!!!! SUPER MISLEADING AND DESERVE ONE STAR, PLEASE OPEN A MALAYSIA VPN ASAP, NOT WORTH AT ALL, ONE ⭐ ---- Issue Faced on: I am just finding out you don't offering Malaysia vpn as what stated in your page, I NEED A MALAYSIA VPN SERVERRRRRRRRR!!!!!! ROAR!!!! SUPER MISLEADING AND DESERVE ONE STAR, PLEASE OPEN A MALAYSIA VPN ASAP, NOT WORTH AT ALL, ONE ⭐ Mon Jul 22 2024 7:50 PM Ivacy Dear Esteemed Customer, Thank you for bringing this to our attention, and I apologize for any confusion and inconvenience caused. We understand your frustration regarding the availability of a Malaysia VPN server. Our team is actively working on expanding our server locations, and we appreciate your patience during this process. Please rest assured that your feedback is valuable to us, and we are making every effort to address this issue promptly. We strive to provide the best service possible and your satisfaction is our top priority. In the meantime, if there is anything else we can assist you with or if you have any other concerns, please let us know. Thank you for your understanding and continued support. Best regards, Aaron Ivacy Customer Success Team Mon Jul 22 2024 11:44 PM N/A N/A i don't want any official tone with NO SOLUTION REPLY, WHY DONT YOU EXPLAIN THIS WEBSITE YET NO MALAYSIA SERVER AVAILABLE? Tue Jul 23 2024 7:24 AM Ivacy Dear Esteemed Customer Thank you for bringing this to our attention, and I apologize for any confusion and inconvenience caused. It is to inform you that the link has been shared with the backend and server team so that they can take required action, and proceed accordingly. We strive to provide the best service possible and your satisfaction is our top priority. Feel free to contact us for further assistance. Regards Mason Ivacy Customer Success Team Tue Jul 23 2024 9:31 AM N/A N/A like never reply me lol. No wonder your rating low like ****. PUIIII MONEY WASTEDDD. ONLY CAPABLE TO REPLY ME SOMETHING USELESS? THAT's ALL YOU GOT? NEVERY OFFER SOLUTION INSTEAD OF GIVING SOME **** EXCUSE Tue Jul 23 2024 10:22 AM *not to mention that ivacy windows exe doesn't work, have to go live chat request another installer, their app itself is not stable at all, will hang for be like 20 seconds disconnect and connect back to vpn service. FOR ANDROID, IT CAN AUTO DISCONNECT FROM VPN without any symptom, useless! KILL SWITCH DOESN'T WORK BOTH TOO. *BTW, IVACY SUPPORT ONLY KNOW TO LEAVE MSG BELOW YOUR COMMECT AND ASK YOU GO TO SUPPORT, BE LIKE I NEVER BEEN THERE BEFORE LOL, LET'S SEE, I AM SURE SUPPORT WILL LEAVE STUPID MESSAGE BELOW AS WELL

Ivacy have been my go to VPN for years…

Ivacy have been my go to VPN for years and I can honestly say I would recommend it to alle who is needing a VPN

Aniketh has helped me cancel and refund…

Aniketh has helped me cancel and refund my subscription.

had a small issue with my vpn but after…

had a small issue with my vpn but after talking with Mason he fixed the issue in under a minute and had me back up running

I bought a lifetime license for $40…

I bought a lifetime license for $40 years ago. It's worked well for years. While the "lifetime" license you can buy these days is really a 5 year license, mine appears to be a real lifetime license. It seems that every 5 years I need to ask them to reenable it, but they've done this twice now. A quick live chat (most recently with a nice guy called James) sorts this out.

I was assisted in great detail by mason.

James did an amazing job with my…

James did an amazing job with my request!

Absolutely surprised!!!

Absolutely surprised!!! I have been assisted by Mason who was super prompt and ready. Guided me step by step to solve my problem.

James did a great job fixing my issue…

James did a great job fixing my issue of renewing.

I needed help to extend my lifetime…

I needed help to extend my lifetime subscription and was attended to by James. He did a good job in helping me do this.