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Beauty & Well-being

I'VRE

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299 reviews

3.9299 reviews
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About I'VRE

Data updated
Website
ivre.sg
Category
Beauty & Well-being
Location
Singapore
Status
Unclaimed
Replies to negative
30% (19/64)
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About this business

I'VRE is Singapore's first and only perfume subscription service that offers over 100+ designer fragrances for consumers to choose from.

Written by the business, not verified by us.

Is I'VRE legit?

I'VRE (ivre.sg) has a 3.9 out of 5 rating on OK.one, based on 299 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 73% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 30% of negative reviews. Last updated 2026-10-24.

What people say

3 star experience!

Fast delivery but the casing for the perfume looks used and blur on the print. though i will grow to like the fact that we can change perfume month on month

Reply from I'VRE 2023-03-12

Hi Lee Jin, We're sorry to hear that our atomisers are as of such. We conduct strict QC prior to sending out our customer orders and we'll look into this matter. But rest assured as we do not reuse any atomisers and it is brand new. Best Regards, I'VRE SG Team

Good concept for trying different niche…

Good concept for trying different niche scents at affordable pricing rather than blind buying big bottles. Package arrived within 3 days. However, it was frustrating that the UI to log into mobile site was a little wonky and hard to key in password without hitting a forget password option.

Will definitely reorder …❤️

I just received my first order from I’VRE and the ordering and delivery were fast and efficient. I also like that there is a wide variety of perfumes that you can try/sample for daily use before committing to purchasing an entire bottle. Will definitely order again.

Extremely Fast Response!

ivre admins were very fast in responding my queries, despite the fact that i messaged them at nearly 10.30pm😮‍💨 when usually other companies get back to you earliest the following day after you uploaded the queries on their website, ivre admins got back to me in a couple of mins only! i really appreciate the prompt response! keep it up ivre team!

Lousy Site, Product, Process, Customer Service and Overall Experience

Lousy Site Ordered a subscription on blind faith. Why blind faith? The website doesn't offer descriptions of the scents. So you'll have to either know what you like or do your research prior. Lousy Process Received the 1st scent and hated it. Proceeded to make a change for the following month's order. Somehow, within days, I was charged and delivered the same set from my 1st order. Lousy Customer Service Clarified with their customer service and they refused to offer a swap even after offering to return the item personally. Lousy overall experience There are other brands offering this subscription service with a much better site and process. I'VRE, you've just lost a long term customer.

Reply from I'VRE 2023-03-20

Hi Alvin, Firstly we're sorry to hear that you have not had a pleasant experience with our service. In regards to your first topic of "Lousy Site", if you were to scroll through our fragrance list, each of the 200+ fragrance that we have available has a description as well as it's notes. Of course this isn't comparable to smelling it in person at the store however we do our best to describe it in the best possible manner. In regards to "Lousy Process", you placed your order as a subscription and upon checking our records, the second order was placed by yourself. Upon investigating this further, we looked through your actions on our site and found that you had "Placed an order immediately" and our website does offer 2 precautions prior to placing a new order which were both accepted when you were on our site. In regards to "Lousy Customer Service", typically we do accept cancellations of orders or changing of the scent however in your case, you had contacted us after you received your parcel and as such we are unable to offer a refund/exchange. We understand that you have offered to return the item personally however this is not an accepted practice as we guarantee our customers the best product and we adhere to strict company policies in order to achieve this. Do feel free to contact us should you have any further enquiries. Best Regards, I'VRE SG Team

Review from a first time customer

Hello, jst recievd my order this morning. First time buying from IVRE, tbh service is really great and there was a lot of options of perfumes to choose from. However i ordered the black IVRE perfume case but i received the gold case 😂 No big deal though the gold is also very pretty. I would defo order again once this perfume finishes & might even subscribe. Thank you 😊

Reply from I'VRE 2023-03-08

Hi Nabilah, We are glad to hear that you have had a positive experience with us! In regards to the atomiser colour, we did not notice any selections on your order for the black atomiser. However for future references do leave an order note and our team would accomodate to your atomiser colour preferences! Cheers, I'VRE SG Team

Great but need improvement

Overall it was great but still needs improvements. order came in about a week, however the “Atomiser” was scratched and not handled well

Reply from I'VRE 2023-03-05

Hi Duan Yu, First of all we'd like to apologise for this, here at I'VRE we take quality control very seriously and such cases should not happen. We'd like to ask that you send us a photo via any of our customer support channels and we will thoroughly investigate this matter and look into how we can assist you. Best Regards, I'VRE SG Team

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