I am disappointed with the service I…
I am disappointed with the service I have received from I'VRE for my fragrance subscription. My second order was mixed up with the first one, resulting in a duplicate order being delivered to me. Despite reaching out to customer service, I was told that the order couldn't be changed due to company policy. Instead, I was advised to alter my next order and was promised a small gift as compensation. However, the gift was not included in my third delivery. I reached out to customer service again and was told that the gift would be included in my next delivery. While I appreciate their effort to rectify the situation, I am disappointed with the lack of attention given to my issue. The mix-up with my orders and the missing gift has been inconvenient and frustrating. It appears that my subscription is not being valued by the company. I am sharing my experience to let other clients know about the issue I've experienced. I hope this feedback will encourage the company to improve its service and avoid similar mistakes in the future. To all potential customers, do be careful of the subscription website. it can mislead users and confuse their operations team.