Jackbit.com | Best Bitcoin casino (jackbit.com) has a 2.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 51% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
J
John · 6 reviews · Experienced 2026-05-06 ·
★★★★★
Avoid this betting company
Avoid this betting company. Made a deposit and did not show up in my account.
Well I have sent over 10 emails to them regarding my deposit. Word for word I get the same copy and paste email as below.
Dear John,
Hope this email finds you well,
Thank you for your patience while we investigate your deposit concern.
We understand the concern that can arise when a deposit has not yet been reflected in your account, and we sincerely apologize for any inconvenience this may have caused.
Please be assured that your case is currently under investigation.
This process is important to determine where and why the funds were not received, helping us prevent similar issues in the future.
There is no need to worry, your funds are safe and will not be lost. We have requested the investigating team to prioritize your case and handle it as quickly as possible.
You will be notified via email as soon as there are any updates regarding your case.
If you have any further questions or need assistance, please do not hesitate to reach out.
We are always here to help.
Wishing you a wonderful day ahead.
Best Regards,
Honeycutt / Payments Agent
Reply from Jackbit.com | Best Bitcoin casino2026-05-07
Dear John,
We’re sorry to hear about your experience.
To investigate the issue and assist you properly, please provide your username and the transaction ID via live chat or email: [email protected]
Our team will be happy to review the case and help resolve the matter as quickly as possible.
Best regards,
Jackbit.com
If only you can give a review of -100 stars. These people are really nasty people. Trust every bad review here as it is accurate. I've played almost EVERY major crypto casino, and this site makes all the other bad sites look GOOD. This is the most vile disgusting casino that won't even close down an account upon request. That is how bad they want to skam you. If you request permanent self exclusion they will ask for information about you in order to do it. That in itself is utter proof of how fraudulent these crooks are. Avoid at ALL costs because it will cost you DEARLY. May karma take care of all of these sorry casinos.
Reply from Jackbit.com | Best Bitcoin casino2026-05-04
Dear Kenshin,
We’re sorry to hear about your experience.
We would like to clarify that this is the standard procedure for account closure and self-exclusion requests, as verification is required to ensure that actions are carried out on the correct account.
We can also confirm that your account is already closed. If you have any further concerns, please feel free to contact us at [email protected]
Best regards,
Jackbit.com
C
Consumer · 1 review · Experienced 2026-05-01 ·
★★★★★
Horrible experience on JACK BIT CASINO
My username is lolo137925
I have been playing for a couple months, I’ve deposited over $20,000 USD in SOL.
I haven’t had a good win amounting to a fraction of what I’ve lost. Their bonuses are less than $50 when getting one. I do not recommend, highly disappointing. Not worth it do not use this site
Reply from Jackbit.com | Best Bitcoin casino2026-05-01
Dear Consumer
We would like to clarify that the funds mentioned in your review do not match the activity recorded under your account.
We also offer multiple bonus systems and ongoing promotions, and it’s unfortunate to hear that your experience has not reflected this.
If you would like a full check of your account history or bonus eligibility, you can easily request this via our live chat support or by contacting [email protected]
Best regards,
Jackbit.com
D
Dimmy Fundz · 1 review · Experienced 2026-05-01 ·
★★★★★
They got the best odds,easy user…
They got the best odds,easy user interface
What I love most is that my deposit shows within a minute of transfer
And the withdrawal Is top notch
No 24hrs nonsense
Reply from Jackbit.com | Best Bitcoin casino2026-05-04
Dear Dimmy,
We’re glad to hear that you’re enjoying the platform, especially the user experience, fast deposits, and efficient withdrawals. Providing a smooth and reliable service is something we continuously aim to improve.
Best regards,
Jackbit.com
P
Paul · 2 reviews · Experienced 2026-04-28 ·
★★★★★
Jackbit Bonus Issue Still Unresolved After 3 Days
Update 5.4
Their server went down yesterday and the game reset without letting me finish the bonus rounds. They didn't show me proof. So, I didn't get to play through and recieved 0 for unplayed 9 rounds that aren't there any more.
Update 5.2.2026 9:50am
Messaged live support again. They said the issue is still under investigation, but they would not provide a ticket/reference number or a way for me to look it up. That is frustrating because this is not my first attempt to get this resolved.
Update 5.2.2026 12:35am
On another site during a bonus, the provider showed a clean settlement flow: win_amount: 4900, actions: ["FINISH_ROUND"], and final: false. After I clicked continue, it showed balance: 4953 and final: true, meaning the bonus win settled and the balance updated.
That is not what happened here. On Jackbit, the saved KA Gaming bonus state showed fs: true, fsr: 10, and tfw: 1455, but the continue/spin failed with e: true, ec: 1, and es: "Player spin not successful". The issue is simple: the bonus existed, but it failed instead of settling cleanly.
Update 5.1.2026
The wallet response showed FrozenBalance: 0, so I am not saying the wallet alone proves manipulation. I am saying the wallet logs and provider logs need to be reviewed together. The main issue is that the KA Gaming saved game state still showed an active unfinished bonus with fs: true, fsr: 10, and tfw: 1455, matching the bonus screen showing $14.55 and remaining free games. Then the spin/continue response failed with e: true, ec: 1, and es: "Player spin not successful".
I also noticed the zensdesks .com/v2/injector/ script. That does not appear to be the normal official zendesk.com domain, so I asked Jackbit to confirm whether it is an authorized support/chat script.
This was not just a simple browser issue. I tested different browsers and disabled shields/ad blockers. The issue still happened. I also saw Jackbit API errors during the stuck session, including wallet/bonus calls returning 400/502 errors and a frontend error saying TypeError: r.map is not a function.
My issue is not that I lost a normal spin. My issue is that an active bonus round failed, the game state appeared stuck, and support has not provided a proper technical review or clear ticket resolution. I asked for this to be escalated to KA Gaming so they can review the provider logs and either restore the unfinished bonus or manually settle it.
Original Review
I wish I could upload pictures here, because I have screenshots and video proof.
Jackbit keeps saying everything is fine on their end, but my bonus game has been stuck with a server error. Support keeps telling me to clear cookies, check my connection, or try another browser, but I already did that. This does not seem like a normal browser issue because the problem is tied to that specific bonus session.
I noticed scripts running on the site, including one that looked like an injection/support script. I am not saying I can fully prove manipulation, but repeated freezing, spin errors, and stuck game sessions make the platform feel unreliable.
I am a real Jackbit user. My review is about an unresolved technical issue with a bonus game. The bonus game errored out while it was already active, showing $14.55 total bonus win and remaining free games. The error message said my balance was intact and to reload, but reloading did not restore or finish the bonus.
Jackbit live chat kept repeating basic troubleshooting and did not give me clear escalation confirmation. I have screenshots and video proof of the error and support conversations.
I just want Jackbit to restore the bonus session or fairly settle/credit the interrupted bonus. This is the third time an in-game session has messed up for me on the Jackbit platform, and I feel Jackbit is refusing to take responsibility. I have contacted AskGamblers because live chat has not resolved the issue.
Reply from Jackbit.com | Best Bitcoin casino2026-05-01
Hi Paul,
Thank you for your detailed follow-up. We have already escalated this case to the game provider, and the situation is currently under investigation. As soon as we receive a response, we will proceed with resolving the matter accordingly.
Regarding your concern about the script you mentioned, we would like to clarify that it does not pose any security risk, nor does it affect gameplay outcomes or user experience.
We understand your frustration and appreciate your patience while this is being resolved. Once the issue is fully addressed, we kindly ask you to update your review to reflect the outcome, so it accurately represents the situation.
Best regards,
Jackbit Team
A
A.J. · 1 review · Experienced 2026-04-30 ·
★★★★★
I strongly advise against playing here
I strongly advise against playing at Jackbit. If you win, they will invent any excuse to avoid paying you, even resorting to outright discrimination based on your nationality.
I am a legal resident of Czechia and played exclusively from Czech territory, which is a permitted jurisdiction according to their own Terms and Conditions. When I requested a withdrawal of my legitimately won funds, they initiated a KYC check. I provided all requested documents, including my Latvian passport. They immediately blocked my account and confiscated my entire balance.
Their first excuse was that I accessed the site from a restricted territory. When I pointed out their own rules state "residents or access from", and proved my legal Czech residency, they changed their story completely. Customer support explicitly stated that to play from Czechia, I must hold Czech citizenship!
This is an absurd, discriminatory policy invented on the spot. No international legal framework demands you change your citizenship to match your legal residency just to use an online platform. They happily accepted my deposits without ever questioning my passport, but the exact moment I tried to withdraw my funds, my nationality suddenly became a convenient excuse for theft.
Do not trust Jackbit. They will rewrite their own rules post-factum to steal your balance. Stay away.
Reply from Jackbit.com | Best Bitcoin casino2026-05-04
Dear A.J.,
We’re sorry to hear about your concerns. Following the completion of the KYC verification process, it was identified that the account activity was linked to a restricted jurisdiction. In accordance with our Terms and Conditions, we were required to take appropriate action.
Please note that your deposited funds were returned, and your account has been closed in line with our policy.
If you require any further clarification, you are welcome to contact us at [email protected].
Kind regards,
Jackbit.com
Doesn't require kyc that most would like. But comes with consequences
Reply from Jackbit.com | Best Bitcoin casino2026-04-28
Dear Inguss
We apologize for the negative experience you've had with us.
Please be assured that we do not request our players to perform KYC procedures unless there are concerns regarding fraudulent activity.
Feel free to contact us through our live chat, via email at [email protected], or by providing your details here.
Sincerely,
Jackbit Casino
stay away please stay away.They had blocked me apparently for winning in sports book.When I contacted support they gave a vague reason that I broke section 9 of there terms.Apperantly you will only break there rules when you win and request a withdrawal not when you loose.I played many times and lost but when it is a winning it becomes an issue.I even made a review and they told me to contact support.But when you do they immediately tell you you broke the terms without giving clear reason and then block you from live support.user:Philnyash100
Update regarding there reply:There are saying they did internal investigation and found out that My ip is connected to multiple accounts wich is not the case.However they blocked my account immediately I won a huge amount is sportsbook section.If thats the case they should state clearly the multiple accounts and the emails linked to those account so that I can know.But just know that this reply is a vague to keep their reputation.Do not fall for them,stay away please from this casino for your own safety.untill there restore my account and return the money I won this review will not be changed
Reply from Jackbit.com | Best Bitcoin casino2026-04-24
Dear Philemon,
Following an internal review, your account was permanently closed due to multiple violations of our platform rules. Specifically, our system detected that your account had a direct IP connection with another account.
Please understand that such behavior directly contradicts our Terms & Conditions, particularly those related to fair use, account integrity, and anti-fraud policies. To maintain a secure and fair environment for all users, we are obligated to take action when these types of links and violations are found.
Best regards,
Jackbit Casino
Just look, their site is flagged with a warning sign because they post fake reviews to try boosting their own rating. They also removed their website from trust pilot and restart from fresh hoping it will remove all the bad reviews. Jackbit is the most fraudulent casino online. Zero rewards, the absolute worst support, and they allow underage gambling. In the United States you have to be 21 in most states. You can gamble on this site if you are 18. Go ahead sign up, it says must be 18 right there on the sign up page.
Reply from Jackbit.com | Best Bitcoin casino2026-04-28
Dear Colton,
Account access and participation are governed by our Terms & Conditions, including age requirements and compliance measures. We have policies in place to prevent underage access and take such matters seriously.
Regarding support and rewards, we continuously work to improve our services and player experience, and feedback is always taken into consideration.
If you believe you have supporting documentation or wish to submit a formal complaint, you may do so through our compliance team at [email protected], where your case can be reviewed properly.
Best regards,
Jackbit Casino
I undarsetand what you say why you take deposit 2700dollars i olay one month after i say block becouse here only lost and you say you resticted country why you take deposit if i banned country? I restrict country why you take deposit 2700dollars and verification?deposit 2700dollars they take all deposits after that they block me becouse I baaned coubtry why they take my money
Reply from Jackbit.com | Best Bitcoin casino2026-04-23
Dear Nana,
Please note that our platform operates with a list of restricted countries, as outlined in our Terms & Conditions. Users from these jurisdictions are not permitted to register or use our services.
If an account is identified as being accessed from a restricted country, it may be subject to restrictions or closure in accordance with our compliance policies.
We strongly encourage all users to review the Terms & Conditions before registering to ensure eligibility. If you require further clarification regarding your case, please contact our support team via live chat or email.
Best regards,
Jackbit Casino
R
Ravi Sahni · 1 review · Experienced 2026-04-20 ·
★★★★★
My account blocked and what about my…
My account blocked and what about my fund return my fund username is ravisahani
Reply from Jackbit.com | Best Bitcoin casino2026-04-21
Dear Ravi,
After a thorough internal review, your account was permanently closed due to a breach of our Terms & Conditions, specifically Section 9, which relates to the use or development of strategies intended to gain unfair advantage.
This decision was made based on detailed information provided by the game provider and has been applied in accordance with our platform policies to ensure a fair and secure environment for all users.
Best Regards,
Jackbit.com
B
Big · 1 review · Experienced 2026-04-18 ·
★★★★★
SCAM!
okay so I review many crypto based gambling sites and after a long period of testing this site i can confidently confirm it is a scam! I put a small amount of money into this casino and I have found when I put money in no matter what time I have tested this completely randomly it will make me lose specifically I have tested their games where it base is time on currency and when I lose the next game will at least get X10 the profit but soon as I bet even a small amount it will act a very small amount confirming a loss of total profit I have been doing this for many years and exposing crypto casinos and many other casinos and this one is very clearly a scam please avoid!
Reply from Jackbit.com | Best Bitcoin casino2026-04-20
Dear Big,
We're sorry to hear about the negative experience.To better understand your experience, we kindly ask for additional information, such as your username or Email address.
Please note that all our games are developed by licensed and regulated providers who ensure fairness and compliance through certified Random Number Generators (RNGs). The RTP rates are predetermined by the game providers and cannot be altered by the casino.
If you have specific concerns about a particular game, feel free to reach out to our support team with the details, and we will gladly investigate the matter with the provider.
Best Regards,
Jackbit Casino
V
Vlad G · 1 review · Experienced 2026-02-09 ·
★★★★★
Illegal witholding of ~$75,000 winnings
The most damning evidence is the direct admission from Jackbit.com Support, which I have in writing:
"we are unable to provide the detailed historical evidence of bonus terms at the time of acceptance."
This is a clear violation of fair gaming principles. A player cannot be bound by material terms that were not transparently displayed before acceptance. Furthermore, Jackbit.com's marketing of a "no strings attached" bonus is demonstrably misleading.
In regards to Jackbit.com's reply - how would you know if my account is active since I didn't provide my account details? Second, my review has nothing to do with the activeness of the account, you guys illegally withdrew the funds from my account claiming it violated your terms, while in reality those terms do not exist and your team could not provide any proof of them. I will continue reaching out to your regulatory body until this matter is resolved.
Reply from Jackbit.com | Best Bitcoin casino2026-04-21
Dear Vlad,
We understand your concerns and take your feedback seriously. However, we would like to highlight that your account remains active, and you continue to use our platform without restrictions.
Our team is always available to provide clarification regarding bonus terms and account activity, and we are committed to maintaining transparency and fairness for all players.
If your experience with our platform has evolved since your initial review, we kindly encourage you to update it to reflect your current experience.
Best regards,
Jackbit Team
E
Ebi Lavi · 9 reviews · Experienced 2026-03-06 ·
★★★★★
The fact that they are in breach of…
The fact that they are in breach of trustpilots guidelines should tell you all you need to know about this shady scam of a casino! Don’t play or you will regret it
Reply from Jackbit.com | Best Bitcoin casino2026-04-21
Dear Ebi,
To better understand your experience, we kindly ask for additional information, such as your username or Email address.
Best Regards,
Jackbit Casino
Fast payouts and good games! Fun enough to keep me depositing and having lots of fun!! Thank you team for a great platform that feels fair and balanced.
Reply from Jackbit.com | Best Bitcoin casino2026-03-05
Dear dudesweetdude,
Thank you for the feedback! We are glad to hear that you are having lots of fun and that our platform feels fair and balanced to you. Providing a high-quality experience with fast payouts and an engaging library of good games is exactly what we strive for.
Best regards,
Jackbit Casino
Tomorrow I have deposited money 2 times first time I lost my funds second time I have almost lost everything then I have made profit but when I have try to withdrawal my funds they have disabled my withdrawal without any reasons and now telling me that there is investigation in my account when I have lost then there is no problem but when I win and try to withdrawal my funds then there is problem and telling me that this investigation can take up to 6 months 6 months waiting for my money if I have lost then no problem but when you win there is problem by the way I have lost all my deposits 2 times this is first time I am trying to withdrawal and now they are telling me to wait for six months
Id:king7171
Update: I lost everything just because they have disable my withdrawal for 6 months and there is nothing I can do about that it's an scam site everyone avoid this site
Reply from Jackbit.com | Best Bitcoin casino2026-03-05
Dear Dhaval,
Following a detailed review of your account activity, the withdrawal function was temporarily disabled as part of a standard security check.
During the investigation, the game provider detected signs of card counting on Blackjack tables, which falls under Section 9 of our Terms & Conditions: “Development of strategies aimed at gaining unfair winnings.”
Based on the provider’s confirmation and the violation of these rules, your account has been permanently closed in accordance with our Terms & Conditions.
Please note that security and compliance checks are standard procedures designed to protect both players and the platform, and such decisions are made based on the provider’s findings and our internal policies.
If you require any further clarification regarding your account, you may contact our support team via live chat or email.
Best regards,
Jackbit Casino
S
S Ni · 2 reviews · Experienced 2026-02-27 ·
★★★★★
Honestly.
Honestly.. dead spins. Hardly get anything from these spins. Gets quite annoying. Definitely wouldn’t recommend slots on here man, so annoying. Withdrawals definitely get paid out but spins are horrific
Reply from Jackbit.com | Best Bitcoin casino2026-03-02
Dear S N,
We understand that slot results can sometimes feel frustrating. Please note that all slot games on our platform are provided by licensed game providers and operate using certified Random Number Generators (RNG). Outcomes are completely random and cannot be influenced or adjusted by the casino.
We’re glad to hear that your withdrawals were processed successfully, and if you ever have questions about specific games or RTP information, our support team will be happy to assist you.
Best regards,
Jackbit Casino
I have tested the strengh of crypto payments by sendong a small bitcoin amount into the account. The money came through quickly, and this impressed me enough to explore the site further. I have spent some time playing slots and then move on to some live casino games. All of it has worked perfectly on both my computer and mobile device. I also noticed that I can use a card for payments, which is very convenient when I don't feel like transferring crypto. The bonuses seems reasonable if you actually read the terms and conditions. Withdrawals have been easy for me so far.
Reply from Jackbit.com | Best Bitcoin casino2026-02-26
Dear Johannus,
Thank you for your detailed feedback! We’re glad to hear that both our crypto and card payment options have worked smoothly for you, and that you’ve enjoyed our games across devices. It’s great to know deposits and withdrawals have been quick and convenient. We truly appreciate your support and hope you continue to enjoy your experience with us!
Regards,
B
Brandy Ott · 2 reviews · Experienced 2026-01-15 ·
★★★★★
Reliable Experience Over time
I have been playing here for a few month now, and this alone is a testament to how good this site is. Many other sites tend to lose my interest quickly, either because of slow payments or confusing bonus terms. This site seems more reliable. I began with a welcome bonus and carefully read the terms and conditions before playing to avoid any surprises down the line. I mostly play with ethereum and sometimes USDC, and all payments have come through quickly. The sports book is better than I expected. I can place a bet on large football events and then move on to live casino games in the same session. There's no need to search for games since the site is clean and organized, and I don't waste any time looking for something to play. I have made two withdrawal requests so far, and both were crypto. They came through in a reasonable amount of time, and this is why I keep returning instead of exploring other options.
Reply from Jackbit.com | Best Bitcoin casino2026-02-27
Dear Brandy,
Thank you for the detailed feedback!
We are glad that our clean and organized interface allows you to transition seamlessly between major football events in the Sportsbook and our Live Casino games.
Best regards,
Jackbit Casino
I had $4,500 in my account, and my balance was reduced. I did everything requested and it was all approved. There was no problem when I deposited $3,000, so the issue arose only when I tried to withdraw. They haven’t told me the reason.
Jackbit is a very good site and I trust it, but I don’t understand why this happened to me. I checked my transaction history and I only received TRX from a friend — this shouldn’t be punished. I don’t see any problem on my part, and I don’t think Jackbit would keep $2,000 of mine.
I also want to know: what exactly is the reason? What did I do wrong? Out of 30 possible rules, which one did I violate?
I wasn’t able to reach a solution via email. I hope we can resolve this here and that this confusion can be corrected.
my username= Kapo
Reply from Jackbit.com | Best Bitcoin casino2026-02-27
Dear Servet,
Following a detailed review of your account, our system detected multiple accounts linked to your profile, which constitutes a violation of our Terms & Conditions, specifically Sections 8 and 9 related to account usage and security policies.
As a result, the account was permanently closed in accordance with our platform rules.
Please note that your last deposited amount has already been successfully withdrawn, and no remaining eligible balance is being withheld.
These actions are taken strictly in line with our compliance and security procedures to ensure a fair and secure environment for all players.
Best regards,
Jackbit Casino
