Japan Crate (japancrate.com) has a 3.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 25% give 1 star; The business has replied to 63% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
I live in Europe so had to declare it and pay extra fees on top of the pricy 50 dollar price. I've ordered other japan snack creates that had actually popular Japanese sweets and snacks. This one was a big disappointment since a bit less than a half were actually good, the rest was either okay or inedible. The DIY candy instructions were very clumsy in english so I didn't make it correctly. Translating the original package with google translate even gave better instructions... Overall I would not recommend this at all. Value is way less than what it costs.
Reply from Japan Crate2023-05-05
Hi Noora! Thank you for sharing your feedback with us and we're sorry to hear that you had a disappointing experience and that you had to pay extra fees due to your location.
We understand how frustrating it can be when the product doesn't meet your expectations, and we're sorry that we fell short in this regard. We strive to provide our customers with the highest quality products, and it's disappointing to hear that we missed the mark on this occasion.
We appreciate your feedback regarding the DIY instructions. We will take your comments into consideration as we continue to improve our offerings and instructions to better serve our customers.
Once again, we apologize for any inconvenience caused, and we would like to make it right. Kindly respond to our request with your order number and email address and we will certainly look into this for you.
L
Lihyt Ney · 2 reviews · Experienced 2023-03-09 ·
★★★★★
There is something for everybody !
Wether you prefer candies or food, gachas, cute things or stationery, you'll be pleased!
Thats what I like with Japan Crate.
The other cool thing is their Instagram account wich I find really nice so go follow them if you're interested in Japan !
Reply from Japan Crate2023-04-19
Hi Lihyt! It brings us joy to know that you enjoyed our treats! We are happy to hear that your experience with us was a positive one. Thank you for your trust, and we look forward to continuing to serve you. Have a great day! (〃＾▽＾〃)
J
Jason · 1 review · Verified · Experienced 2023-03-31 ·
★★★★★
Shipping Great, Contents Not So Much
Your shipping has improved since a couple years ago. Maybe our expectations are different since we lived in Japan for several years and could buy what we wanted from the local stores, but we've only liked about half of what is included in the crates - mostly the sweets. The drinks, savory items and chips have mostly been wasted. We will likely pause the orders again for a while in the hopes better items are included in the future.
Reply from Japan Crate2023-04-03
Hi Jason! Thank you for the kind words and we are glad to hear that our shipping has improved. We understand that your expectations may be different since you've lived in Japan. Rest assured, we will take your feedback into account when making future improvements and hope to offer even better items in the future. Please don't hesitate to reach out if you need any further assistance or have any further suggestions. Have a great day!
