Freedom of expression • Unique in your own way✨ You are a jewel🌏 Worldwide Shipping🛍️ Shop Onlinewww.jcojewellery.com
Written by the business, not verified by us.J&Co Jewellery (jcojewellery.com) has a 1.8 out of 5 rating on OK.one, based on 284 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has replied to 4% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Customers frequently mention that the jewelry is extremely small, flimsy, and made from poor quality materials that tarnish, break, or cause discomfort. Many buyers also struggle with unhelpful customer support teams that refuse proper refunds, alongside unexpected shipping and customs fees. People note that items frequently fall out or disappear because they lack proper security or appropriate sizing for adults. Some people were satisfied with their purchases, expressing genuine love for the unique jewelry designs and overall product quality. Others also noted being happy with the items they received and experienced helpful assistance when minor delivery issues or replacement requests arose.
Auto-generated from all reviews of this business. For reference only.The tax very expensive. Better you buy it when you go to Singapore. The product is cute. Fast shipping. Customer service not really good ... not answer some question and email. They only reply email just only what they want to reply (not answer all your question) not really help you ...
Poor quality, hidden delivery costs, very difficult to try to return items Would never buy again off this site
We had the most wonderful experience purchasing my wife’s wedding ring from J&Co in November. From the moment we walked in, the team made me feel special and truly took the time to understand what we were looking for. Their attention to detail, patience, and genuine care made the entire process seamless and enjoyable. What stood out the most was their personal touch—not only did they help us find the perfect ring, but they also checked in after the wedding to see how everything went. That level of thoughtfulness is rare and truly speaks to the passion they have for their customers. We couldn’t be happier with the ring and the experience . If you’re looking for a jeweler who goes above and beyond, this is the place to go! Highly recommend!
Got a single earring on the black friday sales, it is shipped next day and got it within a week. The product is great, the style is indeed more challenging to wear than traditional earrings, but it does its job. I feel more comfortable when wearing earrings to sleep. No additional/ extra cost on delivery, I guess it really depends on the country you are in.
I had a positive experience with this company. The earrings I bought were of a pretty good quality and fit well. It's always a gamble buying online, but in this case it was worth it. I'd buy from them again.
I ordered some earrings before I read the reviews here and then I got very worried. However, the order arrived within 10 days. I did have to pay import/customs duty, however, this was mentioned on the website (I just hadn't bothered reading it). This amounted to around 25% of the total order. The earrings came in a pair, and fit my ears perfectly well and I am happy with them. The overall quality isn't too high, each earring came packed separately in a plastic bag, but so far my usually sensitive ears have been quite happy. Overall, this is a 'direct from production' business model, cutting out the middle organisations that usually do the import etc. The price is a little high for that, but also, I am happy that my cash is going directly to the producer.
Too expensive Paying for $245 for just 1 pc. I should check the reviews first before buying. I thought I would get a pair for 245 but just 1 pc.
High and hidden shipping charges. Be aware you will be hit with high customs charges when you receive item, half of the price of the item again! Took 3 or 4 weeks to arrive instead of 1-2.
DONT BUY! SCAM! The product is very low quality, and they charge you a huge HIDDEN delivery fee afterwards!
Hidden shipping costs. Totally misleading information about shipping in the order confirmation. You are told shipping is free then you get sent a FedEx bill weeks, if not months later. NEEDS TO BE MADE CLEARER ON THE WEBSITE THAT SHIPPING IS N O T FREE!!!!
I’m in the US and tried to make an order from them. This company processed a duplicate order and then claims they take returns. When I asked to return the duplicate order they said I had to pay to ship it back to Singapore ($50-$150 price tag for an $80 purchase. The products were cheap and low quality and they do not actually accept returns with this policy in place. AVOID
Bought 3 pairs of earrings…or what I thought were 3 pair. Only received 3 single earrings. What retailer sells earrings not in a pair? Way too expensive to justify buying another 3 single earrings to make the pair complete. The company will tell you too look at the description and sure enough, it does say that it’s only 1 earring…but who would think to look or except that. They’re super cute but I guess I’ll just be mismatched. Very disappointing.
Bought earrings for a Christmas present. £17 for EXPRESS delivery - Arrived late. They’re based in Singapore. Earrings are tiny, cheap, & overpriced. Don’t let the packaging fool you, this is an appalling company with customer service to match.
I had ordered what I thought was 2 pairs of earrings, only 1 of each set arrived and they were so tiny that I wasn’t able to actually screw them together whilst in my ear. Very frustrated and wished I’d checked the company’s reviews before ordering. Although not mega expensive it’s still £30 down the toilet!
Earrings are too small for adults. Contacted the company and let them know that the product was unused. I just compared the earrings with my old earrings and the post is too small. They refused to give me store credit or a refund. Left a review on Facebook and they blocked me. It’s a scam.
Ordered from this company a number of times. Product is good for the price. Not super fast postage but I’m never in a hurry. Normally takes maybe two weeks.
Tiny and only get one single earring, cost £50 for what I thought was 2 sets of flat back studs, took weeks to arrive and received after Christmas, packaged lovely but opened up to the smallest single stud in each package, tiny and only 1 item which is no use to anyone, very upset as so expensive for what was received
I ordered some jewelry last year and the packaging was very nice, received the order within 10 days, so I was thrilled to open it. The earing was not what I ordered, it's not worth the money, I had a discount code for 20% off and had to pay my VAT on the price without a discount. I was pissed.. Next day send them an email with the issues and they replied very quickly, but their solution was bs. They offered me some storecredit and I had to spend it within 7 days. They guys who was helping me was very helpful, but the company is just a scam.. Don't buy there!
Shit comes from China. Takes almost a month to get to you. Poor everything for the price and sooo not worth it!
I wish I had checked out the reviews before ordering. I ordered on Nov 21st and as per the checkout shipment details the order is to be received in 1-2 weeks. It has been more than a month now. I tried contacting them countless times and NO ONE got back to me, I haven't even received a shipment confirmation or tracking number. Whats ironic as well on their enquiry page they claim they would get back to you within 48 hours - which they never did. Horrible experience, I hope I get my money back atleast.
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