Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Written by the business, not verified by us.
Is Jetpac Travel eSIM legit?
Jetpac Travel eSIM (jetpacglobal.com) has a 3.5 out of 5 rating on OK.one, based on 570 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
Auto-generated from all reviews of this business. For reference only.
I purchased a European eSIM having used a France only eSIM before
Arriving in Spain my data did not work, communication with jetpac Almin was helpful but not fruitful the number of mobile data I had to amend was mind blowing eventually i reverted to my current UK provider to get mobile data.
I was looking for plug and play but got an awful lot of manual tech
Would like to have a refund but the communication is too painful
Will be looking for SA ESIM which will not be jetpac
Reply from Jetpac Travel eSIM2025-09-11
Dear Barry, we are sorry if you feel that we fall short in meeting our own high standards. It was never in our intention to cause any inconvenience. We understand how important it is to keep a stable connection as you travel and while there was a momentary drawback here, we remain committed to continuously improve and provide a better experience to our customers. That said, a senior member from our Customer Support team reached out to you via email and immediately initiated a refund as part of our money back guarantee process. The funds will be credited back to your account depending on your bank's processing time. Should there be anything else that we can assist you with, please let us know and we'll be glad to help. We appreciate your understanding and we wish for your safe travels.
Great support, but spent a long time on first night of holiday trying to resolve connection issues with ipad.
Re sent codes to iphone and works fine, online chat assistant was excellent.
Reply from Jetpac Travel eSIM2025-11-06
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
We were off on a trip to Morocco, I bought an eSIM for my wife and myself. Mine worked fine, but my wife couldn’t import the eSIM (some network provider error). She contacted JetPac and was given a confusing set of steps to follow, which didn’t work as it assumed the eSIM had imported, even their documentation says if you get an error don’t worry it will have worked. After a couple of days on holiday, I had an idea. So the eSIM is sent direct to the second party, so even though I purchased it, I couldn’t see the details. We compared my original email with hers, and they had actually sent us both the exact same eSIM, so after I had installed it, hers was never going to work, and as it turned the activation ID was assigned to my wife, so they could see it working, and hence unable to properly diagnose the problem. Anyway after my lightbulb moment, a quick email to Jetpac and they issued a fresh eSIM to my, which I had to give to my wife to get it working. Now in the app she can see my usage, and I can see hers. A little annoying but it is all working. 5 stars if they can fix their tech problems, but once we got over he hump, very happy with the service.
I was very disappointed initially when, after more than 4 hrs after landing and transiting in HK and then arriving in Taiwan, my e-Sim couldn't connect. Then came Carl... he was very patient and, via whatsapp, helped & guided me... re-instal my Jetpac e-sim... and then... voila! It's connected... it works... I have connection! Thanks Carl! 🙏
Reply from Jetpac Travel eSIM2025-11-06
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Have been using this for a year or so, in the beginning it was just fine and wveything worked. Now for the last 3 esims I bought I always had trouble installing it, reaching out to costumer support helps but even they don’t reply all of the time. On Sunday they just dont work at all I guess. Very sad, but it will be the very last time I use their service. They better focus on their prime service in stead of having all those useless extras.
Reply from Jetpac Travel eSIM2025-09-08
Dear Lukas, we are sorry that the service you once found reliable has become the source of such inconvenience. Thank you for sharing your feedback. Please know that Jetpac remains committed to continuously improve the services and stays true to the promise of seamless connection while travelling. To make up for your experience, we've added a complimentary 2GB Quick Global pack to your eSIM valid for the next 3 months or until consumed. We hope for another chance to serve you again in the future. Stay safe
Had huge issues relating to activating the eSIM through their app and instructions for my pack and my wife. Ended up wasting a heap of time on to their WhatsApp helpline/chatbot during my holiday. They deleted and reset my pack and managed to get it to work but couldn’t for my wife. They said that it was activated at their end so couldn’t transfer to my account. They deleted hers and accidentally deleted mine. Complete basket case and a great way to waste hours of your holiday. Don’t bother.
Reply from Jetpac Travel eSIM2025-09-08
Dear Aaron, we appreciate your feedback and we thank you for letting us know. We regret the inconvenience you experienced if there is any. We wanted to make things right for you and a senior member of our Customer Support team has reached out to you. Please check your inbox for the details. Nevertheless, we saw that your eSIM is active and a 2GB Quick Global complimentary pack is added to your account. We hope for another chance to serve you in your future travels. Let us know if any other support is needed. We will always gladly help. Safe travels
Pricing looked great, and the claim that maps and WhatsApp do not count towards data use was a clincher, so I bought a 5 GB pack for Europe but found install instructions a bit imprecise. Had to contact support to get help with install which too was not easy. Took many hours before support responded to my email and WhatsApp messages. Once installed the eSIM worked fine on landing in Paris. However, I was shocked when I discovered that my 5 GB pack was consumed within 2 days though I used my phone very little other than maps and a little web search. I discovered that ‘System Services’ gobbled up 4 GB of my pack and the rest was consumed by maps and WhatsApp which was supposedly free. . Support was slow to respond to an urgent request for help and when they did they did not explain the problem but offered a free 2 GB pack which they did not fulfill. Desperate for connectivity I bought another pack this time for 15 GB but it wouldn’t connect. I tried all the troubleshooting suggested on the app many times but without luck. I turned off all my apps, system update and even WhatsApp downloads. Finally on the third reset of IMSI and country code it worked and I got internet for the next 4 days albeit a bit spotty in Zurich. Overall I would say the product still needs work and quicker support but if that is assured it is a decent service at the price.
Reply from Jetpac Travel eSIM2025-09-10
Dear Mike, thanks for your feedback and please know that we take it constructively for our improvement. Jetpac remains true to its promise of making an all-out effort to provide the best experience and support to our customers. That said, we sincerely apologize for the inconvenience and a senior member from our Customer Support team reached out to further assist you. In any case that you need any other help, please feel free to circle back to our email at any time and we will try to respond as quickly as possible. We appreciate your business with us and we wish you safe travels.
While we had some difficulties with activation and connection, the customer support at Jetpac were able to resolve all of our issues in a timely manner and provided guided support throughout. The wonderful team made Jetpac an easy pick for our next trips!
Reply from Jetpac Travel eSIM2025-09-08
thank you very much for the feedback. its super vital for a company like us. We will try our best to get a 5 star from you next time :)
Had trouble getting the data pack to activate - just didn’t seem to work despite following the instructions. Went on the Whars App help chat which was quick to respond - the agent, Hannah, was very helpful and responsive. It took a while to sort out but she persevered and in the end the issue was fixed.
Reply from Jetpac Travel eSIM2025-09-08
thank you very much for the feedback. its super vital for a company like us. We will try our best to get a 5 star from you next time :) and we will also pass the kind words to Hannah, who will be super delighted to hear this
Nicole was very quick in responding to my queries. Her answers were clear and to the point. I am satisfied with her service. Thank you.
Reply from Jetpac Travel eSIM2025-09-02
Thank you for your kind feedback. We will do better next time to get a 5 star feedback from you. Nicole will be super happy to hear this amazing feedback
Originally I had a few boomer type hassles getting the Sim to work. 'Theresa' wrote me a baby steps guide for how to get it to work on my model phone and all was good. I have strong signal everywhere I've been.
Reply from Jetpac Travel eSIM2025-09-01
a big thank you for your kind feedback. We will do better next time to get a 5 star feedback.
Update: they did eventually respond and there was an issue with the initial esim i was sent. They have me a new one which is now working.
Installed everything as reccomended. Internet never worked and was left stranded in mexico with no Internet access. App offered no help and they still have not replied to my messages on WhatsApp. This is not my first time using esims, and I've never had an issue with any other company. Not happy with my experience with jetpac
Reply from Jetpac Travel eSIM2025-09-01
Dear Jack, we apologize for the inconvenience. Thank you for bringing this to our attention. We, at Jetpac, takes every feedback constructively and we strive to continuously enhance our processes and operational support. We saw that you spoke to our customer support team and the issues have been addressed. We also sent a complimentary 2GB Quick Global Pack to your account valid for the next 3 months. We appreciate your patience and we hope for a chance to serve you again in your future travels. Stay safe!
Watch out buying 2 eSIMs for different destinations shortly after each other
I had quite some trouble with activating the eSIM in South Korea. It really took me a whole afternoon of trial and error to make it work. Even after I did all the troubleshooting recommended in the app it still wouldn’t work. That’s when I reached out thought the website chat for help. This is where Kael helped me a lot. Thanks to him we were able to fix my problem and start the eSIM. So I give him 5/5 stars! The reason I have deduced 1 star here is because the problem was really stressing me out, even though Jetpac worked just fine during my trip to the United States.
Thanks again Kael!
Reply from Jetpac Travel eSIM2025-09-01
a big thank you for your kind feedback. We will do better next time to get a 5 star feedback.
The e-sims didn’t get activated, but great customer service
The e-sims didn’t get activated, they didn’t work but via WhatsApp I reached out to customer they refunded the money and the customer service was efficient and polite. The stars I’m giving are also for how they handled this. I was very pleasantly surprised with their customer care.
Reply from Jetpac Travel eSIM2025-09-01
Dear Ananya, we are sorry that the service did not work for you seamlessly. We are committed to make things right for our customers through our money back guarantee process. Rest assured that we are working to continuously improve. Please know that we appreciate your feedback for our customer support team. Thank you for the kind words. We hope for a chance to serve you again in your future travels. Stay safe!
Most economical option for esim, easy to buy and setup. Excellent customer support - had some connectivity issues but the support team was easy to reach over chat and they resolved it quickly. Will purchase again.
Reply from Jetpac Travel eSIM2025-09-01
a big thank you for your kind feedback. We will do better next time to get a 5 star feedback.
I bought two eSims from Jetpac. Had difficulty to connect in Paris, London. Brussels and Amsterdam. I wasted lots of time trying to figure out what went wrong and in vain and had to buy emergency eSIM from Airalo in order to buy the train tickets seat reservations and order the Uber. JetPac although cheap but did not work at all.
Reply from Jetpac Travel eSIM2025-09-01
Dear Warren, we are sorry to hear your experience. It is definitely not we wanted any of our customers to have. Jetpac has remained committed to continuously improve the services to keep up on our own high standards. We promise to do better. In an effort to make things right for you, a senior member from our Customer Support Team has reached out to you. Kindly check your email for the details. We refunded your unused pack and the funds should be credited back to your card depending on how fast your bank processes refunds. We also sent you a 2GB complimentary Quick Global pack valid for the next 3 months. We hope for another chance to serve you in your future travels. Stay safe!
I bought 2 esims for 2 phones and its not written in detail that if it assigns to one email it relates to just one phone , but thanks for the support, I contacted them and they explained to me and help me to solve the problem, for now its works good with no issues
Reply from Jetpac Travel eSIM2025-09-01
a big thank you for your kind feedback. We will do better next time to get a 5 star feedback.
