Jolly (jolly.me) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 56 of them were added in the last 12 months. Last updated 2026-08-10.
Very Disappointed! Ordered Boots in my normal size. They came, and ran small. Says I can Return or exchange. Took 3 emails before I received an answer. Then I'm informed that I have to pay for Return Fees. This doesn't say that in their Return and Exchange page. Now I'm stuck paying extra to return my boots and have to pay for it. There size chart is off, so order a size up. Don't want you to have to pay return fees and get ripped off.
Reply from Jolly2025-12-31
Hello, Carrie! We’re really sorry to hear about your disappointment and we understand how frustrating this situation must feel. However, we’d like to kindly clarify that our platform is a dating website, not an online store selling physical products such as boots. It seems there may have been some confusion, and your feedback may concern a different company. If you believe there has been a mistake, we recommend contacting the support team of the store where the purchase was made so they can properly assist you. We appreciate your understanding and wish you the best in resolving this matter.
Luka Gurgenidze · 1 review · Experienced 2025-09-18 ·
★★★★★
It is a good website
M
Mr. Big · 3 reviews · Experienced 2025-09-20 ·
★★★★★
Scam and Fake profiles
"I thought that everything here was a scam and just empty fake accounts from which the site's chat bot responds. Revealing the entire scam scheme with clones of this website under different websites names and minimally altered designs, but with the same fake accounts and photos. No one can find a dating partner there because 95% of the profiles are just bots. Don't waste money on buying subscriptions!
Reply from Jolly2025-10-22
Hello! We’re sorry to hear about your concerns. We want to assure you that registration on our platform is available only to real people. Some members may feel shy to start conversations and use the automatic greeting service, which can give the wrong impression, but these are not bots. If you encounter any suspicious or fake profiles, please report them to us at [email protected]. We take all such reports seriously and will investigate them carefully. We also want to remind you that subscriptions are fully transparent, with all terms clearly presented before payment, and each user chooses the features they want.
b
bektur c · 1 review · Experienced 2025-09-11 ·
★★★★★
Hello,
Hello,
On September 11, 2025, I was charged 1,084.99 KGS from my card ending with 3725 by your service (Jolly.me).
I did not authorize this charge (or I was not aware of such subscription terms).
Please:
1. Cancel any active subscription linked to my card.
2. Refund the amount of 1,084.99 KGS.
Attached is a screenshot of the transaction for your reference.
Thank you for your assistance.
Reply from Jolly2025-10-01
Hello! Thank you for your message. We understand your concern regarding this charge. Please note that any payment processed means there was an active subscription linked to your account, and the payment was made in agreement with our subscription terms. If you are not using the service and wish to cancel your subscription, please contact us so we can assist in deactivating it. Regarding the payment, we will be happy to review your case further - you can reach our support team at [email protected]. We’re here to help resolve this matter.
I tried Jolly.me because the trial looked affordable and app is clean.
But canceling was a nightmare — the “trial” turned into a full price subscription without clear warning.
Support helped after complaining, but trust shaken
Reply from Jolly2025-10-01
Hello! Thank you for sharing your experience. We understand your concern and are sorry to hear that your trial experience caused frustration. We strive to make subscription terms clear, and we regret if this was not perceived as such. We are glad to hear that the situation has been resolved. Our subscription system is designed for your convenience, so users do not have to worry about manually renewing it. If you ever have any questions or concerns, please do not hesitate to contact us - we are always happy to help.
Even though I didn't want a subscription and got charged, they still gave me a refund with valid reason. Very good support and solid app, you should try
T
Tom James · 1 review · Experienced 2025-09-04 ·
★★★★★
Be wary when you sign up but good service
Be wary when you sign up as you might be choosing a subscription you did not intend to. But I was very impressed with the service when my error was made. Matt was great at navigating me through and making things right. Customer service is very good
А
Александра Кузина · 1 review · Experienced 2025-09-05 ·
★★★★★
So good👍🏻 manager Yasmim Quickly helped…
So good👍🏻 manager Yasmim Quickly helped with the question
Hello, Guillaume! We're sorry to hear that you feel this way. We want to emphasize that our platform is designed to provide a safe and genuine environment for meeting new people. If you notice any suspicious activity or need assistance, please contact us at [email protected] - we’ll be happy to help.
K
Kyle Roberts · 1 review · Experienced 2025-08-08 ·
★★★★★
Potential dating experience.
Lots of filters, and potential matches to look into. Friendly and supportive staff to trust.
D
DAVID EDWARDS · 4 reviews · Experienced 2025-07-28 ·
★★★★★
Was charged $33.90for 2 weeks and…
Was charged $33.90for 2 weeks and charged a further $21.75 unknown charge , very little contact from other members cannot see their pictures unless you pay more for the plus ,basic is rip off , have cancelled subscription, which is very difficult to accomplish , certainly don't recommend this site nothing further to add .
Reply from Jolly2025-08-10
Hello, David!
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We offer different service packages with varying features and prices, so each user can choose the option that best suits their needs. Also, not everyone logs in daily, so we recommend reaching out to users who are currently online to improve your chances of getting a response.
Please note that if any charges are still being made, it means that a subscription was previously activated and not canceled.
To avoid further charges, please contact us at [email protected] and we’ll help you deactivate the subscription and review your profile status.
We’re here to help and ensure everything is resolved properly.
This is a scam app, they try to process transactions even you are close your account
Reply from Jolly2025-08-05
Hello! We’re sorry to hear about your concern. Please note that if any charges are still being made, it means that a subscription was previously activated and not canceled.
To avoid further charges, please contact us at [email protected] and we’ll help you deactivate the subscription and review your profile status.
We’re here to help and ensure everything is resolved properly.