Joymascot (joymascot.com) has a 2.9 out of 5 rating on OK.one, based on 48 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 48% rate it 4 stars or higher while 50% give 1 star; The business has replied to 12% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-10-24.
I wouldn’t give joy mascot a star if one wasn’t required that’s how low their service is.
NEVER BUY FROM THEM!
Waste or time and waste of money.
I ordered my unicorn mascot the beginning of November it is already the end.
The reason I ordered from JoyMascot is because on the website it stated they are San Jose based and ship their products from there. If I was informed they order from China I would have just ordered from China for half the price.
STILL HAVE NOT RECEIVED MY UNICORN MASCOT
I email and I call joy mascot does not even value their customers to at least have a real phone number it is a google voice phone number they respond to the first email to let you think they are a good company then don’t respond anymore they also send you a text asking how can they help and do not respond afterwards.
TERRIBLE SERVICE
This company sucks and has poor customer service. I ordered a costume for my son for Halloween and never received it. Ive been trying to get them to refund my money and they are being difficult and not wanting to refund me. Please go buy your costume someplace else.
Reply from Joymascot2019-11-18
So sorry.Express delivery delay. And, we have already refunded you.
The costume arrived on time on the expected date, which was more than enough time to be used for the event. So, that was good news.
The product is package very tightly in the box, but it doesn't impact the quality at all. The costume unfolded rather nicely and looked great. I purchased a plastic tub for storage that is slightly larger than the shipping box so that it may rest more comfortably when not in use.
The costume looks exactly like the picture in the advertisement. I liked the costume in the picture and was hoping that the actual prodcut looked at least close to what was in the picture. So, when it arrived and looked exactly like the picture I was very pleased.
Bought this for my daughters first birthday. My nieces enjoyed putting it on and dancing to “what does the fox say”. This is an adult costume but my 9 year old niece put it on and showed up to the party in it. However, she was swimming in the costume but you really couldn’t tell. All kids and adults enjoyed the visit from the fox. I know I will be using this for my kids future parties or just for dress up.
Looks great.Full face covered with everything included except for the purple gloves.Fit was good.Very cool.love it . I am ready to lead the Parade in my town. everyone loves the way it looks thanks
This costume was amazing!! Bought this for my son (he's tall and fits men's medium and large) and it fit great and there's still more give for him to wear it for next year. Everyone at school and out on the town loved it and took photos with him. This costume is a total attention grabber! Great quality costume and fast shipping.Buy it! You won't regret it!
Everything about this mascot costume is literally top notch , this one is the best one I've gotten off of Amazon. I'm super pleased with the costume. It's a homerun for me , terrific quality , fits very well and looks exactly like a Wolf.
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