Just Energy Group, Inc. (justenergy.com) has a 1.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Utilities and its reputation is poor. 92% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
K
K Sutton美国 · 4 reviews · Experienced 2023-05-04 ·
★★★★★
After 72 hours $20 late fee...wait disconnection fee
Becareful if u don't have automatic bill pay set up, or need to wait until payday to pay your bill good luck! You will recieve a $20 late fee after 72 hours. During these times of inflation that's exactly how you should treat your customers!
Reply from Just Energy Group, Inc.2023-05-05
Hi K Sutton,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to assist you at this time and resolve your concern at the earliest. At your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Rest assured we will do everything possible to resolve this situation for you as soon as possible
Kind Regards,
Lilly, Social Media Advisor
S
Sm Giocart加拿大 · 1 review ·
★★★★★
Moved us to direct energy without…
Moved us to direct energy without saying, then was double billed from both companies. Continued to pay Just Energy, not knowing about the direct energy switch over...got a big bill from direct to pay off. Response from Just energy was....ahhhhhh... Couldn't back out in the beginning when they said the first 3 months were free.....but never seen anything free. This company is a bleeping joke.
Reply from Just Energy Group, Inc.2021-07-07
Hello sm Giocart . Our apologies for any inconvenience. We want to help clear up any confusion. We need a bit more information to access the account. We've sent you a private message and would appreciate the chance to help resolve your concern.
Best Regards,
Lily, Social Media Advisor
G
G.Jerome DeCarlo美国 · 1 review ·
★★★★★
Just Energy is Terrible!!!!
Worst company ever! Predatory billing practices. Once you cancel with JE you get a collection notice without ever receiving a final bill. Buyer Beware!! I canceled with this provider on December 8, 2021, On 4/8/2021, I received a collection letter from CMC.
Folks, In 4 months I have not received any invoices.. period!! This company is despicable. I wish I had never allowed that Lying Sales Representative in Sam's club to convince me to give Just Energy a shot. Never, ever, waste time with the crooked clowns like the ones at this company!! Look elsewhere! You're welcome!!!!!
Reply from Just Energy Group, Inc.2021-04-22
Hi G.Jerome, thank you for taking the time to leave this review. Our apologies for any inconvenience. We can happily clarify this issue for you.
We have sent you a direct message and would greatly appreciate your response as we would love to help resolve your concern as soon as possible.
Thank you,
Lily, Social Media Advisor.
