purchased several items from this…
purchased several items from this supplier and were all great quality, good value with fast delivery.
About Kentfaith
Data updated- Website
- kentfaith.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 226 reviews
- Replies to negative
- 88% (204/232)
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About this business
Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
Written by the business, not verified by us.Is Kentfaith legit?
Kentfaith (kentfaith.com) has a 3.1 out of 5 rating on OK.one, based on 579 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 34% give 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time. However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
Auto-generated from all reviews of this business. For reference only.What people say
I thought I was ordering from a store…
I thought I was ordering from a store in Australia, but two weeks later and all I know is that it's been sent by China post - nothing else. This stuff is really frustrating when you've been lead to think the store is local and the product is onhand. I would really appreciate companies being more transparent about where a product is actually being sent from so I can decide if I want to wait, try to find an actual Australian store or find it close by in an actual shop.
Excellent and room for improvement
Well, it's not so easy to write ONE review with the experience I made with KF. I started my experience with KF purchasing an awesome carbon fibre tripod, and some Gimbal tools for the camera. Additionally, some filter sets for my Nikon cameras. All those products are excellent quality and I'm really happy with it. Now I purchased some filters for my DJI drone, however there I have made the experience that those are not compatible in contrast as stated on the website of KF. I'm confident that KF will support my concerns and we will find a fine solution.
Reply from Kentfaith2026-02-25
Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience this order may have caused. Please don't worry, if any quality issues are confirmed with the product, we will arrange a replacement and refund. We have reviewed your order, and our customer service staff has arranged for a replacement product to be sent to you. The package has been delivered; please check the tracking link: https://t.17track.net/en#nums=YT2603400703336619 If you have any further questions, please contact us. Best regard, Kentfaith
The contact with the Aftersale Service…
The contact with the Aftersale Service was perfect there was one product missing which can be happend the send me the missing product seperate. Also the Quality is realy good of the products Iam very happy
Shopping expirence
I'll describe my experience with the store itself rather than the products they sell. I'm very pleased with how quickly the products arrive after placing my order. So far, all packages have arrived undamaged, so the company clearly protects them well during shipping. I've had limited experience with the products so far, but my experience has been generally positive. I usually choose products from at least the nano-x series, which are considered premium.
Amazing tripod for a fantastic price
I was looking for a new tripod, and the K&F Concepts Tripod looked perfect for what I needed. I saw it on other websites, where it was quite pricey. At first I was surprised to find the prices on kentfaith's website, as they were much lower. I decided to take a chance, and it was worth it! The package arrived very quickly, and it was the exact tripod I wanted for far less than on third party sites. I have been using it since and it's fantastic! Great quality for a great price!
Great customer service and products
KentFaith.com responds quickly and is always ready to help with any issues. I use their filters and square filter holders, and know I can count on their quality products. I recently received the newest square filter holder and love it, thank you. Thanks, Louis Ruth Photography
Reply from Kentfaith2026-01-27
Dear customer, We sincerely apologize that your order did not provide you with a satisfactory shopping experience. Due to product updates and iterations, our inventory does indeed rotate shipments, but all products are in good working order. If you prefer the newer model, we offer a 30-day returns policy, allowing you to return and exchange the item. If you encounter any problems, please feel free to contact us, and we will do our best to resolve them for you. Best regards, Kentfaith
Very happy with the product and service…
Very happy with the product and service I received, would recommend!
Quality control standards need looking at
I ordered an Engraver as a Christmas gift for a friend who had recently started cutting interesting craft shapes from timber. I was so disappointed when he opened it and tried to engrave on some soft pine. Though the pen shaped holder seems to work ok, it appears that the 'free' heads that come with it are not up to scratch. It is very difficult and tedious to try to make a controlled mark. After much toing and froing, Customer Service eventually refunded my payment. I appreciate that. I suggest that the company take a very hard look at their quality control.
I purchased a K&F Concept tripod a year…
I purchased a K&F Concept tripod a year or two back. While the construction is solid, the allen screws work loose regularly and the legs jam up easily. An email to K&F to complain went unanswered.
It was delivered fast(3 days) with…
It was delivered fast(3 days) with accurate tracking. The magnetic screw ring was neatly packed. I also got some discount for some points I earned on earlier purchases. A very nice experience(again). I like Ken Faith, reliable and good value for your money!
Neutral Experience
Neutral Experience The product did not fully meet my expectations, but the matter was ultimately resolved. Communication took some time, and the process required follow-up, but a solution was eventually reached. Overall, an average experience — not bad, but there is room for improvement in product clarity and after-sales handling.
Customer service is on point
Accessories you can trust
Having recently upgraded my photographic equipment I am pleased to find excellent quality accessories for reasonable prices. I would recommend their filters and back pack and looking forward to purchasing one of their tripods.
They have great tripods and lens…
They have great tripods and lens filters my go to forr most gear!
Misleading Tracking Information
Ordered on 3rd January. Tracking says it has been delivered but it has not arrived. No response from K&F when I have emailed to let them know the issue. Update: it has now arrived. The product seems good, but I am dissapointed with the tracking confusion and the worry this caused.
Reply from Kentfaith2026-01-20
Dear Customer Track Code: YT2600400702102775 Local Code: IW723360505GB Carrier: Royal Mail Track Link: https://t.17track.net/en#nums=YT2600400702102775 Last Updated: January 19, 2026, 13:31 Delivered to Neighbor - No Signature Required Please contact our dedicated customer service team: [email protected] We will process your request as quickly as possible and do everything we can to meet your needs. Thank you for your understanding. We hope to regain your trust and continue to serve you in the future. Sincerely, Kentfaith
Absolutely awesome company to deal…
Absolutely awesome company to deal with. I have a bunch of their filters for my cameras and a couple of tripods too... Recently i had an accident with one of my tripods, and with just a couple of messages their support resolved my issue, only had to pay for shipping for the spare parts.... I'd definitely recommend them to any of my photographers friends.
good purchasing experience
good purchasing experience , no hassle
My No 1 Choice
As a Drone & Media company, I have purchased lots of gear from Kentfaith over the years , always the best prices and the quality is excellent, I have camera bags, tripods , ND filters for my drones and ground cameras and much more, any technical help you need they are always available just really fantastic customer service and fast delivery, My No1 for Video and camera related gear, definitely 5⭐️⭐️⭐️⭐️⭐️
If I could give them 0 stars I would
If I could give them 0 stars I would. Their refund policy and way to refund is a joke. Asking you to return the product as a lower value to avoid declaring and paying duties. As well as doing everything and anything to avoid a refund - partial refund ($30 aud) or in vouchers. Would never use again! Save yourself the hassle
Reply from Kentfaith2026-01-23
Dear customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations. We understand that you are dissatisfied with the quality of the product. After inspection, we have confirmed that the product itself has no quality issues, but unfortunately, it fails to meet your expectations. To ensure your satisfaction, we have provided you with a return service. If you have any other questions or need further assistance, please feel free to contact us at [email protected]. Thank you for your understanding and support.
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