Great product according to my pup!
Great product with efficient delivery!
Reply from Kika Usa2026-06-05
Thank you for your feedback! We’re happy to hear that you liked our products 😊
About Kika Usa
Data updated- Website
- kika-usa.com
- Category
- Animals & Pets
- Location
- United States · Miami
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (7/7)
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Is Kika Usa legit?
Kika Usa (kika-usa.com) has a 4.5 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 85% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
I received a delivery I did not want…
I received a delivery I did not want and was charged over $12 postage when it was supposed to be part of a delivery that had no postage.
Reply from Kika Usa2026-06-05
Hello, Please contact us via email at [email protected] so that we can carefully review this situation and help you resolve the issue.
Great high quality products
Great high quality products, helpful recommendations, and super speedy shipping. My favourite products are the wood brushes, hydrate line and elixirs, as well as the ionic hand held dryer
Reply from Kika Usa2026-06-01
Thank you for your feedback! We’re happy to hear that you liked our products!
I LOVE this company
I just love this company! The people , the products, the customer support! Everything about them makes it perfect ! The only place I actually enjoy spending my money!
Reply from Kika Usa2026-06-01
Thank you for your feedback! We’re happy to hear that you liked our products!
I have been on the subscription plan…
I have been on the subscription plan for a while. I received an email stating that you were low on the Superior Care Salmon. There was no more correspondence from Superior Care. So I ordered the food myself. Then I received emails on the shipment and the tracking. Now my dog is almost out of food and UPS email me and said the item was delivered. It was not delivered to my house. I tried compete a claim with UPS but I needed information from Superior such as address, phone #, contact person. I called KIKA this morning and left a message. Noone has called as of yet and I'm out the payment for this food and now I have to find some other food for my dog.
Reply from Kika Usa2026-06-01
We sincerely apologize for this situation. We have reordered the products for you, and you should receive them by June 3.
I never got the item
I never got the item! says attempt deliver but has tons deliver no issue.
Reply from Kika Usa2026-06-01
After checking the information in our system, we can see that the products were successfully delivered to you. We apologize for the delay and for the inconvenience caused.
My puppies like it thank you
Reply from Kika Usa2026-05-27
Thank you for your feedback! We’re glad to hear that you liked our products.
Agents were knowledgeable and super…
Agents were knowledgeable and super nice every step of the way. The food I thinking its of good quality
Reply from Kika Usa2026-05-27
Thank you for your feedback! We’re glad to hear that you liked our products.
Lola’s Official Product Review:
Lola’s Official Product Review: Shampoo: imprisoning. smelled suspiciously like “self care.” zero stars. Conditioner: just shampoo’s accomplice. absolutely not. Bath itself: violation of civil liberties. BUT. That cooling towel afterward????? THAT was luxury. That was spa. That was “retired heiress being gently misted on a yacht” energy. I would like 14 more immediately. Overall review: baths suck but I survived bravely and deserve rotisserie chicken compensation.
Reply from Kika Usa2026-05-27
Thank you for your feedback! We’re glad to hear that you liked our products.
Will not take returns if opened
Will not take returns if opened . How do you know if it works if you don’t try it? Obviously do not stand behind your product otherwise you would give a refund as the product doesn’t work
Reply from Kika Usa2026-05-26
We understand your concern, however, opened products cannot be returned for hygiene and safety reasons. This is a standard policy applied to ensure product integrity for all customers.
Flavorful food
The food has all the nutrition our dogs need and they like it
Reply from Kika Usa2026-05-27
Thank you for your feedback! We’re glad to hear that you liked our products.
Unique items and fast shipment.
Reply from Kika Usa2026-05-27
Thank you for your feedback! We’re glad to hear that you liked our products.
Product lost upon delivery
Product lost upon delivery. Reached out to company and no response. No one returned call or voicemail. Will not recommend.
Reply from Kika Usa2026-05-26
We have already responded to your inquiry and provided delivery confirmation, including photos showing that the parcel was successfully delivered. If you are still unable to locate your package, please contact us again and we will gladly re-check everything with the courier service and assist you further.
Excellent delivery
Reply from Kika Usa2026-05-27
Thank you for your feedback!
Fast Delivery
Reply from Kika Usa2026-05-20
Thank you for your feedback! We’re glad to hear that your order arrived quickly.
Great food
Great food . Very happy with quality and my dogs love it
Reply from Kika Usa2026-05-20
Thank you for your feedback! We’re glad to hear that you liked our products.
Their products are fantastic and…
Their products are fantastic and shipping is fast
Reply from Kika Usa2026-05-20
Thank you for your feedback! We’re glad to hear that you liked our products and that your order arrived quickly.
The dog food is great
The dog food is great. My fur babies love their food now!
Reply from Kika Usa2026-05-20
Thank you for your feedback! We’re glad that you liked our products.
Great products fast shipping
Reply from Kika Usa2026-05-20
Thank you for your feedback! We’re glad to hear that you liked our products and that your order arrived quickly.
My dog has bad tear stains
My dog has bad tear stains, on a white dog it looks awful. I am doing all I can to avoid this . Hope your year reduction formula works.
Reply from Kika Usa2026-05-20
Thank you for your feedback! We hope that our products will help your puppy overcome the tear stain problems.