About Kittenfy
Data updated- Website
- kittenfy.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 34 reviews
- Replies to negative
- 50% (3/6)
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Is Kittenfy legit?
Kittenfy (kittenfy.com) has a 4.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 85% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 50% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
You've been very honest
You've been very honest, clear and professional in all the steps of the way and let's not forget you have a hell of a good product in your hands. Both my wife and daughter absolutely loved the cups.
WOW! 100% gorgeous!
The mugs are beautiful and came out perfectly just as I had ordered. They are now in Japan with my son and his wife. The quality is fabulous as are the graphics. I highly recommend Kittenfy I’m going to search for more products for myself.
That the quality was great. I would buy from this company again.
The accuracy of my selections on the cat mug was spot on. Very cute and funny!
Great product
Great product, arrived quickly, well-packaged and protected. Very happy about this!
Easy easy easy
Easy easy easy. The product was a hit.
My two cats were not particularly…
My two cats were not particularly interested in the brown bags. I put them away and will offer again.
Quick
Quick, on time and an excellent t shirt
Cute as can be
The order was exactly as I hoped. Excellent quality, cute art, quick delivery, great value, And the recipient of the gift was genuinely delighted.
good
The customized cup was very beautiful with my babies on it.
Good Service
Fast delivery and good customer service
The product came prompt and looks great
Great company lovely products
I received fantastic customer service from Kitenfy. A mug I ordered had a small chip in it and they replaced it super quickly for me. Very responsive and friendly and I am so pleased with the mug. Highly recommend
I ordered a mug on Dec 4th and paid $15…
I ordered a mug on Dec 4th and paid $15 extra for express shipping which said 3-7 business days... it has been 11 business days and all I have is a notification that Purolator made a label... I am not sure if this is an issue with the company or with Purolator but I am very disappointed. this was supposed to be a Christmas gift.
Disappointed is an understatement - Save yourself the money and just make one at home
The print quality is terrible—it’s faded, uneven, and looks like clip art from the '90s. I genuinely believe I could’ve done a better job with free software and my own two hands.
Reply from Kittenfy2024-12-18
Hi Alice! We’re very sorry your order wasn’t printed correctly. All of our products are printed with the highest quality and finish standards, so this sounds like a printing defect. We’d be happy to arrange a free replacement for you. We couldn’t find any orders under your name, so please contact us via email, so we can assist you further. Meowy Christmas! 😺🎄 Yours truly, Mila｜Chief Helpurr of Hoomins
Cute idea but shame the quality is so…
Cute idea but shame the quality is so poor. T shirt/print is very low quality and which is disappointing given the price and that this was bought as a gift :(
Reply from Kittenfy2024-12-18
Hi Jay! We’re very sorry your t-shirt wasn’t printed correctly. All of our products are printed with the highest quality and finish standards, so this sounds like a printing defect. We’d be happy to arrange a free replacement for you. We couldn’t find any orders under your name, so please contact us via email, so we can assist you further. Meowy Christmas! 😺🎄 Yours truly, Mila｜Chief Helpurr of Hoomins
Order arrived super quickly
Order arrived super quickly, I was impressed. Quality very good. A bit expensive but items were Christmas gifts, so...
Mug Picture is Pixlated and Low Quality
I ordered a mug for Christmas and was disappointed. I like the idea of it, but I found the picture and writing on the mug to be grainy, pixalated, low quality, AND incomplete is some places. So much so, that it hurts my eyes to look at it from a foot away, but hey from a distance it's not so bad. I would not buy again, especially at the price they are charging. Disappointed.
Reply from Kittenfy2024-12-06
Hi there! We’re very sorry your mug wasn’t printed correctly. All of our products are printed with the highest quality and finish standards, so this sounds like a printing defect. We’d be happy to arrange a free replacement for you. We couldn’t find any orders under this name, so please contact us via email, and we’ll assist you further. Have a purr-fect weekend! 😺✨ Yours truly, Mila｜Chief Helpurr of Hoomins
RIP off postage costs
The product is fine and the cost is what it is. But £7.50 for post and packing one t shirt - standard post 10-14 days - is a blatant rip off and a deliberate way to massively increase cost/ profit. Very very poor. Edit: Well the good news is that I was wrong - following my post on here they had in fact refunded the full postage £7.50. I misread the email they sent me - apologies. I have now changed my review from 3 to 4 stars So - if you think the £7.50 is too much just complain and you will get it refunded which is really great news. I had also suggested that I did not believe several of the 5 star reviews. They strongly refuted this and confirmed to me that all are indeed genuine. I do not dispute that they are from genuine people but I still believe that they have been coordinated by the organisation - the language is just way too corporate and consistent . See what you think.
Reply from Kittenfy2024-11-30
Hello Nick, Thank you for your feedback. When we received your review, we reached out immediately and offered a solution because we genuinely care about our customers’ satisfaction. Of course, we also hoped you might improve your review. There’s nothing wrong with that! Especially in your case, where we did absolutely nothing wrong. If you found the shipping cost too expensive, you had the option not to proceed with your purchase. We’d also like to emphasise that ALL of our reviews are genuine. Trustpilot collects them independently and displays the “verified” badge to confirm their authenticity. That said, we truly hope you love your order and still hope you reconsider your rating. Wishing you a purr-fect weekend! 😺✨ Yours sincerely, Mila | Chief Helpurr of Hoomins
Need to buy more!
Ordered a sleep shirt for my daughter she loves it. May have to buy another so I can get her out of it. Good simple order process and very efficient. Will be buying again!