Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer.Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com.Trustpilot Guideline:This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
Written by the business, not verified by us.kukirin-scooter.com (kukirin-scooter.com) has a 3.3 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 37% give 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products perform well and appreciate the helpful support when minor issues arise. Many buyers mention that standard deliveries arrive in good condition and these electric scooters work nicely for daily transportation. However, some customers also noted frustrating shipping delays with orders and a complete lack of response from customer support teams. A few people mentioned receiving broken items out of the box or facing unexpected difficulties when trying to process refunds. Others also experienced communication gaps and felt that resolving warranty problems took too much time.
Auto-generated from all reviews of this business. For reference only.Amazing service and good quality products
Hi XD_jdarmanin, Thank you so much for your kind words! We're thrilled to hear that you're happy with both our service and product quality. Your satisfaction means a lot to us. Please feel free to contact us for assistance. We look forward to serving you again in the future! Warm regards, KuKirin Support Team
Hello Vladut Thank you so much for your kind words and for taking the time to leave us a positive review! Your satisfaction means a lot to us that you're satisfied. If you need any assistance in the future or have further questions about your ride, please don’t hesitate to reach out. Warm regards, KuKirin Support Team
My experience was good and the scooter is good quality. The support is also kind and helpful.
Hi XD_jdarmanin, Thank you very much for sharing your experience with us. We’re happy to hear that you’re satisfied with the scooter’s quality and that our support team was kind and helpful. Your feedback truly motivates us to keep improving both our products and our service. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help. Warm regards, KuKirin Support Team
very serious and quickly find solutions when there is a problem with the scooter
Hi Ionela, Thank you very much for your kind words and positive feedback. We truly appreciate your recognition of our seriousness and our efforts to find quick solutions when issues arise. Customer satisfaction is very important to us, and your support means a lot to our team. If you need any assistance in the future, please don’t hesitate to contact us. We’re always here to help. Warm regards, KuKirin Support Team
I had a device problem. The team sent me the item and problem has been solved. Thank you.
Hi Pascal, Thank you very much for your kind feedback. We’re happy to hear that the device issue has been resolved and that the replacement helped solve the problem. Your satisfaction is our priority, and your positive comments are a great encouragement to our team. If you need any assistance in the future, please feel free to contact us anytime. Thank you again for choosing KuKirin! Warm regards, KuKirin Support Team
Hi Mark, Thank you so much for your kind review and continued trust in us. Your feedback means a great deal to our team and truly motivates us to keep improving. We wish you a fantastic experience with your scooter, and we’re always here if you need any assistance in the future. Warm regards Kukirin support team
They really want to help with the problem I have with my scooter. They are one of the best companies in my opinion due to their experience. *** I made a comment before because we are trying together to finally find the solution and I saw that it was not just me who suffered from it. I consider it a mistake, but despite this, kindness counts and I respect the person concerned, and that is why I am doing it.
Hi Mikis , Thank you very much for your honest and thoughtful feedback. We truly appreciate your patience, understanding, and kindness while we work together to find the best solution. Your recognition of our team’s efforts means a lot to us and motivates us to keep improving and supporting our customers as best we can. We’re glad to continue assisting you, and we won’t stop until the issue is properly resolved. Thank you again for your trust and respect Warm regard， Kukirin support team
Many thanks to the kukirin staff for my prompt response and service, I had a question about whether the gap in the steering wheel is normal, and they helped me a lot in this thank you very much for keeping the communication with the customer very well 🥂🛴👍🙏🙏
Hi, Lefos， Thank you very much for your kind feedback! 😊 We truly appreciate you taking the time to share your experience with us. We’re glad we could assist you with your question about the steering gap and provide helpful clarification. Keeping clear, timely, and friendly communication with our customers is very important to us, and your encouragement means a lot to the whole KuKirin team. Thank you again for your trust and support. We wish you many safe and enjoyable rides ahead! Warm regard! Kukirin support team
Great customer service, i had a problem with the throttle and when i told them about it they answered fast and offered me a new screen (because that was the problem) great customer service, buy kukirin its the best purchase i've ever done.
Hi Eeffoc, Thank you very much for your great feedback! We’re delighted to hear that our team was able to respond quickly and identify the issue with the throttle, and that a new screen was arranged for you. Providing reliable and efficient customer service is always our priority, and your satisfaction truly means a lot to us. Thank you for your trust and recommendation. If you need any assistance in the future, please don’t hesitate to contact us. Warm regards, KuKirin Support Team
Outstanding Customer Service and Support! Review: "I am extremely impressed with KuKirin's customer service, especially Realex and John. I had a request for a full set of 8 shaft caps for my KuKirin G3, and even though it was a complex request, the team handled it with great professionalism and kindness. They updated my order, provided a tracking number promptly, and ensured the shipment was prepaid. Their support exceeded my expectations! I highly recommend KuKirin not just for their amazing scooters but also for their dedicated support team who truly care about their customers. Thank you so much!
Hi MD Saif, Thank you very much for taking the time to share such a wonderful review! We truly appreciate your kind words and are delighted to hear that Realex and John were able to assist you with your request for the shaft caps for your KuKirin G3. Your recognition of our team’s professionalism, responsiveness, and care means a great deal to us. Customer satisfaction is always our top priority, and feedback like yours motivates us to keep delivering the best possible service. Thank you for your trust and recommendation. If you ever need further assistance, we are always here to help. Warm regards, KuKirin Support Team
With excellent products as our new G2 Master, no one can be anything other than happy! In addition to the excellent product and quality, the service and feedback from the Kukirin Team were one of a kind, and thank you!!
Hi Sotiris, Thank you very much for your wonderful feedback! We’re delighted to hear that you’re happy with your new G2 Master and that both the product quality and our service met your expectations. Your kind words about our team truly motivate us to keep providing the best possible support and service. If you ever need any assistance in the future, please don’t hesitate to contact us. Thank you again for your trust and support! Warm regards, KuKirin Support Team
I ordered a scooter that arrived damaged in multiple places, clearly broken before or during shipping. What followed was an absolutely appalling experience with customer service. They were unresponsive for days, and when they did reply, they were dismissive, unhelpful, and clearly uninterested in resolving the issue. No ownership, no apology, no solution, just excuses and silence. This is one of the worst customer experiences I have had in years. The product quality is unacceptable and the after-sales service is frankly a disgrace. Do not buy anything from this company. If something goes wrong — and it very well might — you will be completely on your own.
Hi Severin, Thank you for sharing your feedback. We’re sorry to hear you’ve encountered any inconvenience. To help us assist you promptly, could you please provide your order number? This will allow us to review the matter in detail and work on a resolution as quickly as possible. We also kindly ask you to confirm whether your order was placed through our service website: https://www.kukirin-scooter.com/. Please note that we can only offer support and services for purchases made directly via this shop. If your order was not placed through our store, we respectfully request that you remove your comment. Thank you for your understanding, and we look forward to your reply. Warm regards, KUKIRIN Support Team
I have ordered a g2 pro with the order number #13712 and never got any tracking or a email that my scooter has been shipped i never got any response to email or a respond on whatsapp neither phone number please check. Very poor comunication services
Hi Customer, Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns. After carefully checking the order number you provided, we found that it does not match any orders placed on our service website: https://www.kukirin-scooter.com/. We kindly suggest that you contact the store where you originally purchased the product, as they will be best positioned to assist you. Please kindly note that we can only provide service and support for orders placed directly through our service website. We sincerely hope for your understanding in this matter and, if possible, kindly invite you to consider removing your review regarding our store. Thank you again for your time and understanding. Should you have any further questions, we are happy to assist. Warm regards, KuKirin Support Team
I am happy to say that a solution was found for my problem! It just took a little time for them to understand how serious the problem is. Thank you very much. This is very important, and finally how it turned out!!!! I can't wait for the replacement part to arrive and for my scooter to be like before!!!! Thank you very much, and again, you are the best and most humble in the work you do!!!
Hi Mikis Miridis, Thank you very much for your kind message. We’re truly glad to hear that a solution has been found and that the matter is now moving in the right direction. We appreciate your patience and understanding during the process. Your satisfaction is very important to us, and we’re happy to know that you’re looking forward to receiving the replacement part and getting your scooter back to its best condition. Thank you again for your trust and encouragement. If you need any further assistance, we’re always here to help. Warm regards, KuKirin Support Team
They respond fast,i had some ploblems with my scooter,and they sent the replacement parts immediately after i send them an email.They have great support!
Hi Stefan, Thank you very much for your kind feedback! We’re glad to hear that our team was able to respond quickly and assist you in resolving the issue with replacement parts. Providing fast, polite, and reliable support is always our priority, and your recognition truly means a lot to us. If you ever need any further assistance, please don’t hesitate to reach out. Thank you again for your trust and support! Warm regards, KuKirin Support Team
I recently bought a Kukirin G3. Following delivery problems, the customer service team was exemplary and very professional, Kukirin brings a real interest to their customers and their satisfaction. A quality service just like their products and the values that accompany them. Very satisfied with the quality of the products and their service. I recommend with my eyes closed.
Hi Yves, Thank you very much for your kind and thoughtful review. We’re truly pleased to hear that, despite the initial delivery issues, our customer service team was able to assist you professionally and meet your expectations. Customer care and satisfaction are always at the heart of what we do, and it means a lot to us to know that this was reflected in your experience. We’re also glad that you’re satisfied with the quality of both our products and our service. Thank you again for your trust and recommendation. If you ever need any assistance, we’ll always be happy to help. Warm regards, KuKirin Support Team
i like it. efficiet, fast and useful. i recommsnd.
Hi eliyas mehdipour, Thank you so much for your kind feedback! We’re delighted to hear that you loved it and found it efficient, fast, and useful. Your recommendation means a lot to us. If you ever need any assistance, we’re always here to help. Warm regards, KuKirin Support Team
I placed order GB00004372 10 days ago! No answers. I just asked will it ever arrive or what. Phone doesn’t work, no email reply, on messenger-phone is god knows what language, no replies at all. Unbelievable! If someone i know wouldn’t get theirs order- i would say definitely scammers!!
Hi airida dornan, Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns. After carefully checking the order number you provided, we found that it does not match any orders placed on our service website: https://www.kukirin-scooter.com/. We kindly suggest that you contact the store where you originally purchased the product, as they will be best positioned to assist you. Please kindly note that we can only provide service and support for orders placed directly through our service website. We sincerely hope for your understanding in this matter and, if possible, kindly invite you to consider removing your review regarding our store. Thank you again for your time and understanding. Should you have any further questions, we are happy to assist. Warm regards, KuKirin Support Team
Never received my parcel and never get a reply to my emails I would like a refund!!!!! Why is it that when I spoken to my bank you had set a recurring payments! STAY AWAY ITS A SCAM!!!!!
Hi Stacey Woolhouse， Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns. To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible. We are one of the Kukirin’s authorised stores. we kindly ask that you confirm whether your order was placed through our service website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this store. If your purchase was not made via our service website, we respectfully request that you remove your comment. Thank you for your understanding, and we look forward to hearing from you. Warm regards, KUKIRIN Support Team
I’m thinking about ordering a scooter is it legit I don’t wanna get scammed.
Hi Skylar, Thank you for your interest and for sharing your concern — we completely understand wanting to be sure before placing an order. We’d like to reassure you that we are an officially authorized KuKirin store, and we operate with a complete after-sales service system to support our customers before and after purchase. Your order and service are fully guaranteed. You can safely place your order through our official service website: 👉 https://www.kukirin-scooter.com/ If you have any questions before ordering, feel free to reach out — we’re always happy to help. Thank you for your trust and support! Warm regards, KuKirin Support Team
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