Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer.Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com.Trustpilot Guideline:This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
Written by the business, not verified by us.
Is kukirin-scooter.com legit?
kukirin-scooter.com (kukirin-scooter.com) has a 3.3 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 37% give 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products perform well and appreciate the helpful support when minor issues arise. Many buyers mention that standard deliveries arrive in good condition and these electric scooters work nicely for daily transportation.
However, some customers also noted frustrating shipping delays with orders and a complete lack of response from customer support teams. A few people mentioned receiving broken items out of the box or facing unexpected difficulties when trying to process refunds. Others also experienced communication gaps and felt that resolving warranty problems took too much time.
Auto-generated from all reviews of this business. For reference only.
Hi The E-scooter Kukirin G2 Pro is fine until my disc brake was broken when I was accelerating, all good they will give us a new disc brake and worth to buy a electric scooter!
Reply from kukirin-scooter.com2025-09-08
Dear Customer,
Thank you for sharing your experience with us! We’re delighted to hear that you’re enjoying your KuKirin G2 Pro overall, even though we’re truly sorry for the issue you encountered with the disc brake.
It’s great to know that our team was able to assist you quickly with a replacement, and we really appreciate your understanding and trust in us. Feedback like yours helps us improve and motivates us to keep providing better products and support.
We’re confident you’ll continue to enjoy your rides with the G2 Pro, and we’re always here if you need further assistance.
Warm regards,
KuKirin Support Team
Hello,
I bought a G2 max last year. And 14 months later i got an error E-pp7.
I have tried to join the client service on whatsapp and never replied, i also sent a request on your website joining the order and a video of the problem.
I ahve no answer and i am really disappointed of the service provided.
I am waiti g for there news as soon as possible
Reply from kukirin-scooter.com2025-09-04
Dear Customer,
Thank you very much for reaching out to the Kukirin team. We’re truly sorry to hear about your unpleasant experience.
To better assist you, could you please provide your order number and confirm whether the purchase was made through our official website：https://www.kukirin-scooter.com/ ?
Please note that we are one of the officially authorized platforms under Kukirin.
If your order was not placed through our platform, we kindly ask — in the spirit of commercial fairness — that you consider removing your review.
That being said, we want to sincerely clarify that our team has always been committed to handling every customer’s order with care and responsibility. If your order was placed with us, we would be more than happy to help resolve the issue.
Thank you for your understanding.
Best regards,
Kukirin Support Team
I ordered a scooter 2 and a half weeks ago, and it still says awaiting shipment, and I've had no responses from the customer support.
Reply from kukirin-scooter.com2025-09-04
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear you’ve encountered any inconvenience.
To help us assist you promptly, could you please provide your order number? This will allow us to review the matter in detail and work on a resolution as quickly as possible.
We also kindly ask you to confirm whether your order was placed through our official website: https://www.kukirin-scooter.com/. Please note that we can only offer support and services for purchases made directly via this platform.
If your order was not placed through our official site, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to your reply.
Warm regards,
KUKIRIN Support Team
I had a pleasant experience with the people at Kukirin, the only unpleasantness was that they did not respond quickly, on the other hand the services were very good.
Reply from kukirin-scooter.com2025-09-02
Dear Customer,
Thank you so much for sharing your experience with us. We’re truly glad to know that you felt good working with our team and that our service met your expectations overall.
At the same time, we sincerely acknowledge your point about our response speed — we’ll take this to heart and work on being more efficient in our replies, so your future experience can be even smoother.
Your honest feedback helps us improve, and we really appreciate your trust and support.
Warm regards,
KuKirin Support Team
They took my money yet doesn’t say my order number is correct. They keep saying the same. Most definitely a scam or a shit support team. Would really not recommend. Go buy somewhere else
Reply from kukirin-scooter.com2025-08-28
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you have experienced.
It needs to be clarified that our platform cannot process orders from other platforms. If the order you provide is from our website platform, we will verify and handle the problem for you.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Support Team
Dear Customer,
Thank you so much for your kind words! We’re really glad to know that you found our replies prompt and effective. Your feedback encourages us to keep improving and continue providing the best possible support.
If you ever need any further assistance, we’re always here for you.
Warm regards,
KuKirin Support Team
The scooter showed upon time. 5 days after ordering. Love the scooter so far had for 2 weeks. Unfortunately my rear wheel rim snapped and is in 2 pieces. Sent email yesterday for parts still waiting on a reply. Got the extended warranty for 2 years. Website says 24/7 service but have yet to see a reply.
Reply from kukirin-scooter.com2025-08-27
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear you’ve encountered any inconvenience.
To help us assist you promptly, could you please provide your order number? This will allow us to review the matter in detail and work on a resolution as quickly as possible.
We also kindly ask you to confirm whether your order was placed through our official website: https://www.kukirin-scooter.com/. Please note that we can only offer support and services for purchases made directly via this platform.
If your order was not placed through our official site.
Thank you for your understanding, and we look forward to your reply.
Warm regards,
KUKIRIN Support Team
Dont get stressed about your package not coming because it will
to be honest when i bought my kukurin G2 I was a bit angered by the fact kukurin told me there where delays and wrote an angry comment because I didn't believe my scooter would arrive in time but kukurin proved me wrong by sending it before the deadline, all I want to say is if you buy a scooter from this website dont be checking the tracking map to much because trust me it will arrive, thanks kukurin i am enjoying my scooter so much!
Reply from kukirin-scooter.com2025-08-26
Dear Customer,
Thank you so much for sharing your honest experience with us. We truly appreciate your patience and the trust you eventually placed in our team. We understand how delays can be frustrating, and we’re glad that, in the end, your scooter arrived on time and met your expectations.
Your kind words mean a lot to us, and we’re very happy to know you’re enjoying your KuKirin G2. We’ll continue working hard to ensure every customer feels the same confidence and satisfaction.
If you ever need assistance in the future, please don’t hesitate to reach out — we’ll always be here to help.
Warm regards,
KuKirin Support Team
Very helpful,
I had a problem with the controller. they sent me a new one and a display with a newer version.
I changed them and everything works fine.
Reply from kukirin-scooter.com2025-08-25
Dear Customer,
Thank you so much for sharing your kind feedback with us. We’re truly glad to hear that the replacement controller and upgraded display solved the issue and that everything is now working fine.
It means a lot to know that our support could be helpful to you. Your satisfaction is always our top priority, and feedback like yours motivates our team to keep improving and providing the best service possible.
If you ever have more questions, ideas, or need further assistance in the future, please don’t hesitate to reach out — we’ll be more than happy to help.
Warm regards,
KuKirin Support Team
Dear Customer,
Thank you so much for taking the time to share your experience with us. We’re delighted to know you found our team very helpful — your words truly encourage us to keep doing our best.
We’d love to continue supporting you whenever you need, so please don’t hesitate to reach out if you have any questions or suggestions in the future.
Warm regards,
KuKirin Support Team
Dear Customer,
Thank you so much for your kind words!
We’re truly happy to know that you found our service very good and professional. Your feedback motivates our team to keep improving and supporting you with the same care.
Wishing you wonderful rides ahead!
Warm regards,
KuKirin Support Team
Quick shipping - and support immediatley when it was discovered that scooter had a bended brake disc.
Reply from kukirin-scooter.com2025-08-21
Dear Customer,
Thank you for sharing your experience with us! We’re very glad to hear that your order arrived quickly and that our support team could assist you immediately when the brake disc issue was discovered.
Your understanding and recognition mean a lot to us. Please don’t hesitate to reach out anytime if you need further assistance—we’re always here to help.
Warm regards,
KUKIRIN Support Team
Dear Customer,
Thank you very much for your kind words and recognition! We are truly honored to receive your positive feedback. Your trust and support motivate us to keep providing the best products and services.
We look forward to serving you again in the future.
Warm regards,
KUKIRIN Support Team
Fast replay,send details of motor and factory send me new one
Reply from kukirin-scooter.com2025-08-21
Dear Customer,
Thank you so much for your kind feedback! We truly appreciate your recognition of our fast response and support. It’s great to hear that you received the motor details and a replacement was sent to you smoothly.
Your satisfaction means a lot to us, and we’ll continue to do our best to provide you with reliable service and support.
Warm regards,
KUKIRIN Support Team
I have had many different electric scooters, such as Segway, Xiaomi etc., but they cost way too much compared to their capabilities, I have to say after my first ride on my g2 2025, it is officially the best scooter I have ridden, it drove me into the woods at over 45 kmh!! Respect to kukirin, for selling a product that people can afford, not to mention the quality, I have nothing but praise for you 🙂👍🏻
Reply from kukirin-scooter.com2025-08-18
Dear Customer,
On behalf of the entire Kukirin team, we sincerely thank you for sharing such a heartfelt review of your G2 2025.
It means so much to us to hear that, after experiencing other well-known scooter brands, you find our product to be the one that truly stands out. At Kukirin, we strive to create scooters that balance quality, innovation, and affordability, so that more riders can enjoy reliable and enjoyable journeys without compromise.
Your words of encouragement are the best recognition we could hope for, and they inspire us to keep improving and delivering products that bring real value to our customers.
We are truly grateful for your trust and support, and we wish you many more exciting and safe rides ahead!
Warm regards,
Kukirin Support Team
Trash. My son bought s1 max six weeks ago, the front wheel broke after a week, and they don’t have any reserve parts. As said, pure trash
Reply from kukirin-scooter.com2025-08-18
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear you’ve encountered any inconvenience.
To help us assist you promptly, could you please provide your order number? This will allow us to review the matter in detail and work on a resolution as quickly as possible.
We also kindly ask you to confirm whether your order was placed through our official website: https://www.kukirin-scooter.com/. Please note that we can only offer support and services for purchases made directly via this platform.
If your order was not placed through our official site, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to your reply.
Warm regards,
KUKIRIN Support Team
Dear Customer,
We’re absolutely delighted to read your kind words — “best scooter and best customer support” truly means the world to us!
Wishing you countless smooth rides and exciting adventures ahead. If you ever have a story or photo from your journeys, we’d love for you to share it with us!
Thank you for being part of our family.
Warm regard,
Kukirin Support team
Dear Customer,
Thank you so much for sharing your kind words.
We’re truly delighted to know that you enjoyed your experience with us.
Your satisfaction means the world to our team, and it inspires us to keep delivering the best service and products possible.
We look forward to accompanying you on many more enjoyable rides ahead!
Warm regards,
KUKIRIN Support Team
Don’t order!! I got electric scooter that wouldn’t charge they told me to send them a video after I did they just blocked me. They blocked me 20 days ago. And don’t ask me to delete my comment because yes I ordered from this site. My order is #15075
Reply from kukirin-scooter.com2025-08-12
Dear Customer,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
After carefully checking the order number you provided, we found that it does not match any orders placed on our official platform: https://www.kukirin-scooter.com/. We kindly suggest that you contact the platform where you originally purchased the product, as they will be best positioned to assist you.
Please kindly note that we can only provide service and support for orders placed directly through our official website.
We sincerely hope for your understanding in this matter and, if possible, kindly invite you to consider removing your review regarding our platform.
Thank you again for your time and understanding. Should you have any further questions, we are happy to assist.
Best regards,
KuKirin Support Team
Dear Customer,
Thank you so much for your recognition and perfect rating. We’re truly delighted to have been able to help you resolve the technical issue.
Your satisfaction is our greatest motivation. After-sales service has always been a key focus for us, and we remain committed to providing our customers with reliable and trustworthy support at all times.
We sincerely appreciate your trust in Kukirin and look forward to continuing to serve you in the future.
Warm regards,
Kukirin Support Team
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