For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Shopping & Fashion

lacemade.com

Claimed

477 reviews

3.0477 reviews
Write a review

About lacemade.com

Data updated
Website
lacemade.com
Category
Shopping & Fashion
Location
China
Status
Unclaimed
Last 12 months
340 reviews
Replies to negative
89% (206/232)
Do you own lacemade.com? Claim this profile for free and start replying to reviews.

About this business

LaceMade: Princess Dream MakerLaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.

Written by the business, not verified by us.

Is lacemade.com legit?

lacemade.com (lacemade.com) has a 3.0 out of 5 rating on OK.one, based on 477 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 89% of negative reviews; 340 of them were added in the last 12 months. Last updated 2026-10-24.

What people say

I’ve been shopping a lacemade for years…

I’ve been shopping a lacemade for years and it has definitely grown since then. Id say for a bigger online “small” brand, they are definitely better than others. First the quality of the clothes are amazing. They also have a lot of events within their community and people are very kind. Another thing is that their customer service has definitely improved compared to the last couple years

Feeling whimsical and looking great!

I've overed from Lacemade many times and I'm sure I'll order again soon. Their clothes are so beautiful and whimsical, and great quality! I've never had an issue exchanging something if I've needed to. Delivery is decently quick, even for items on back order! I get compliments all the time for my Lacemade dresses and I love sharing where I got them from :)

Glass Candy Corset Dress

I've been following lacemade for years. The glass candy corset dress is definitely my favorite lacemade dress. It's so delicate and the details are so stunning in person. The corset snatches my waist and the a-line skirt falls so perfectly. I'm normally between sizes S and M, but I ordered size M and it fit perfectly. For reference, my waist size is 27 and my US dress size is size 6.

This was my first Lacemade set and I am…

This was my first Lacemade set and I am so in love! The quality is fantastic and so well made. The Audrey corset is structured enough to hold you in while still providing comfort. I loved that the skirt had lace panel panels that you could remove or keep on offering two different styles. I can’t wait to order more from them.

Beautiful Coquette Clothing

Lacemade carries the most elegant and beautiful pieces for coquette-inspired looks. I own a two dresses, a skirt, a cardigan, two tops, and a wool coat, and all of which are very visible high quality and wonderfully crafted. I love the affordable price point of these products, as they make wearing my style attainable. I am most in love with the coat I bought from them. It's 100% wool and extremely beautiful. I always get a ton of compliments every time I wear it, and it keeps me super warm during the winter. Lacemade is a brand I will always come back to again and again for excellent clothes and accessories.

refunded order

although i did have trouble getting my refund at first, in the end, lacemade was able to give me a full refund and managed to intercept the dress before it was sent out to me. While they might take a little longer to get back to you than the 24 hours their website says, this was resolved much more quickly than what other people have said prior. While I wish there was some more communication at times, I appreciate that there were on top of my case. Thank you lacemade, I do think there have been improvements in your customer service in comparison to other people's experiences! I appreciate all the help.

Reply from lacemade.com2026-04-23

Hi Princess✨ Thank you for your feedback, sorry for the inconvenience. We have sent email to you, please check that. Thank you. Please feel free to contact us if you have any concerns. With love, Princess Concierge | Lacemade

I absolutely love this brand!

I absolutely love this brand! I was originally hesitant since it is only online and buying clothes without trying them on is tricky. That being said, I adore the dress I got. It fits perfectly, the fabric is soft, and it looks so pretty. Shipping took a while, but did come near the predicted window by a day or two. I will be purchasing from here again.

Good and bad

The quality is generally good, but they vet the reviews on their website and do not allow negative ones. In addition to this, they recently held a giveaway based on customers writing trust pilot reviews. Overall i like the brand and have had good experiences with returns and exchanges but there's absolutely zero transparency.

Reply from lacemade.com2026-05-08

Hi Princess, Thank you for being so honest — and for still appreciating our quality and return experience despite your concerns. That means a lot to us. You’re right to call out the lack of transparency. We do review customer feedback before publishing it on our website. This is not meant to hide legitimate criticism, but unfortunately, we see how it can feel that way. We hear you, and we're actively reviewing this policy to ensure real feedback — positive or negative — is visible to everyone. Regarding the Trustpilot giveaway: you’re correct. We recently ran a campaign encouraging customers to leave honest reviews for a chance to win a gift. That was intended to celebrate our community, not to manipulate ratings — but we understand why it can look misleading. We’re rethinking how we run such promotions going forward. Your feedback helps us grow. Transparency isn’t just a value — it’s something we need to earn every day. We're committed to doing better. If there’s anything else you’d like us to address, please let us know. Thank you again for your honesty 💕 With love, Princess Concierge | Lacemade