Lacemylife (lacemylife.com) has a 1.2 out of 5 rating on OK.one, based on 51 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 96% of reviews are 1 star, a relatively high share; The business has replied to 47% of negative reviews; Reviews mostly discuss Product, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Many people experienced frustrating delivery delays, pointing out that their online purchases took months to arrive or never showed up despite repeated follow-ups.
Some reviewers were not happy with the poor quality of the products, stating the actual materials looked cheap and differed greatly from the online photographs. Several buyers additionally pointed out that customer support was completely unresponsive when they requested shipping updates, order cancellations, or refunds for missing packages. Frustrated reviewers strongly advised future shoppers to steer clear and do thorough research before buying anything from this business.
Auto-generated from all reviews of this business. For reference only.
No delivery, poor communication, unacceptable handling
Order placed on February 18, 2026 (order number LCE00061078) and fully paid. The status remained “waiting for shipment” for weeks without any proactive update.
After reaching out myself, I received no clear delivery timeline or concrete solution. Instead, I was offered a partial refund of $10, which is completely disproportionate to the issue.
I set a clear deadline until March 18 to either ship the order or issue a full refund. This deadline has now passed without delivery or a full refund.
Conclusion: commitments are not being met, communication is vague, and there is a clear lack of accountability. This comes across as unprofessional and unreliable.
I would strongly advise against ordering from this company until they significantly improve their processes.
Reply from Lacemylife2026-04-17
We’re truly sorry to hear about your experience. Customer satisfaction is very important to us, and we’d appreciate the opportunity to make things right. Please contact our support team directly so we can assist you.
THEIVES. They have stolen my artwork and many others and making clothing. DO NOT BUY FROM THEM. SCUMBAGS. Lawyer hired!! Wish I could add a picture!
Reply from Lacemylife2026-04-17
We’re truly sorry to hear about your experience. Customer satisfaction is very important to us, and we’d appreciate the opportunity to make things right. Please contact our support team directly so we can assist you.
Also wish I had read reviews before ordering. What I received was not even close to the picture on the web site. Color was completely different and neither did the artwork on the tshirt match the photo. Overpriced for what I got.
Reply from Lacemylife2026-04-17
We’re sorry to hear this product did not meet your expectations. We truly value your feedback and will continue improving our quality standards.
Even though the advertising was clearly AI, I thought I would give it a shot
I ordered 1 item (dungarees)
However, 3 weeks later, the item still shows as not shipped.
I emailed their service email address and eventually got a very unprofessional incorrectly spelt email, no logo, no apology, just told me to wait 5 days to be refunded.
I haven't yet received the refund, although it hasn't been 5 days, I have a feeling I am going to need to escalate matters.
Looking into where they are actually located, it is very misleading.. they are actually in China.
I would advise anyone thinking about ordering anything to go elsewhere and give these a very wide birth.
Reply from Lacemylife2026-04-17
We’re truly sorry to hear about your experience. Customer satisfaction is very important to us, and we’d appreciate the opportunity to make things right. Please contact our support team directly so we can assist you.
Ordered a single thing from them to give them a shot back Feb. 22 2026. Still says awaiting shipment... Took my money. They sent me an email to apologize and to tell me to be patient! Really wished I didn't spend my money on these guys. Saw their ad on Facebook thought it was legit. No phone number to call. No way to speak to an actual human. If you look at what they reply to these reviews, its just automated BS. I'll give them a week or two then will likely contact my CC company. Do your research before you buy...
Reply from Lacemylife2026-04-17
We’re truly sorry to hear about your experience. Customer satisfaction is very important to us, and we’d appreciate the opportunity to make things right. Please contact our support team directly so we can assist you.
package never arrived. been waiting for more than a month. cs help is a scam.
Reply from Lacemylife2026-03-05
Hello, we sincerely apologize for the lack of shipment. We are a legitimate website and we generally ship on time. If your order hasn't been shipped, you can contact our customer service to inquire about the specific shipping time, or you can report your issue at any time. Our dedicated after-sales department will assist you. Thank you.
I wish I had read the reviews as well, ordered 3 weeks ago and they are stiil saying to wait patiently. They did not wait patiently to take my money!
Reply from Lacemylife2026-03-05
Hello, we sincerely apologize for the lack of shipment. We are a legitimate website and we generally ship on time. If your order hasn't been shipped, you can contact our customer service to inquire about the specific shipping time, or you can report your issue at any time. Our dedicated after-sales department will assist you. Thank you.
Wish I'd read reviews before putting in an order and paying 3 weeks ago. Order still hasn't been delivered.
Do not make purchase from this company
Reply from Lacemylife2026-03-05
Hello, we sincerely apologize for the lack of shipment. We are a legitimate website and we generally ship on time. If your order hasn't been shipped, you can contact our customer service to inquire about the specific shipping time, or you can report your issue at any time. Our dedicated after-sales department will assist you. Thank you.
Company does not communicate and is impossible to contact.
Ordered online Feb2. Charged on Feb 7. Never received a tracking number. Unable to negotiate email customer service . No communication. Today is Feb 20. Scam????
Reply from Lacemylife2026-03-05
Hello, we are a legitimate website. We apologize for not being able to reply to your email promptly. We will strengthen the training of our customer service staff. For any questions, please contact our customer service email address; our dedicated after-sales department will assist you. Thank you.
Right now I'm at this stage with this company. They offered a discount to first time buyers when ordering an item. I put the code in and they never gave it to me. I contacted them immediately by email never got a response then contacted them again a couple days ago. then I finally got one at 2 am this morning and they said well what was your discount code ? Are you kidding me?? I responded back that the should find that themselves as i don't even know where to find that. So I put this on pay pal if this doesn't get rectified today I will be getting a refund from pay pal
I ordered 2 shirts 21st November 2025 and I'm still waiting one month later. No phone number to ring. I wish I'd read reviews before ordering. I feel scammed and I've lost $180 AU dollars for nothing. Disgusting
I hate that I don’t have an option of zero stars. I ordered a hoodie and got Bomba slippers from a fake site. Buyer beware, don’t say you weren’t warned
I received incorrect size on a sweatshirt that looks like it is an iron on decal, and incorrect artwork on a tee shirt, which again looks like an iron on. Calling credit card company to dispute.
The sweatshirt I got was made of thin, rough material. Messy sewing. And the size medium would have been large or even extra large on a man. I asked for a refund, only to be offered 30% with no return. They implied there was no point returning it as it was a Chinese address. I asked for a refund again and they offered 50%. Tedious and unprofessional. I complained AGAIN, saying I’d forfeit the delivery cost (£9) for a full refund and they finally caved.
I ordered a t-shirt 5 weeks ago and have heard nothing from the company despite 4 emails and 1message. They haven't bothered to reply and I am still waiting for the t shirt.
Beware of this company they are unprofessional unreliable untrustworthy. I placed an order on Oct 29th with a promise of delivery within 8 to 12 days 3 weeks later still no sign of my order contacted them to ask why was told they were busy a month later I got my order to find I was one tshirt short contacted them again and no reply as to where my missing tshirt is. So beware unless you want no communication waiting for items that may i or may not shoe up.very bad practice indeed. So my advice would be to avoid this company like the plague
This company ripped off an image from an artist I know and made a t-shirt with it. No permission, no thank you, nothing. Please dont support anyone that rips off artists. Thank you
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