Laflore Paris (lafloreparis.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
S
Shoes · 4 reviews · Experienced 2026-04-01 ·
★★★★★
BUYER BEWARE!
I ordered the product last fall and I never received the product. The company was not helpful. And now it looks like I will not get the product or a refund. I will need to call my credit card company to work on this issue.
The company has amazing marketing-I have been bombarded by emails and ads but no product.....
Here is the order # Order #135012
I still never received the product. The company never followed up. And they never offered anything to compensate.
This company is a fraud. They took my money and I have no product. Buyer BEWARE.
Reply from Laflore Paris2026-04-09
Bonjour Elisa,
Thank you for updating your review and for sharing your order number.
We’ve now located your order and have taken care of this for you. A full refund has been issued, and it should reflect in your account shortly depending on your payment provider.
We’re glad we were able to resolve this and appreciate you giving us the opportunity to look into it.
If there’s anything else you may need, we’re always here to help.
A bientôt,
The Laflore Paris Team
J
Joy · 2 reviews · Experienced 2026-02-14 ·
★★★★★
Poor customer service
I purchased the trolala bag, the bobobark and a few accessories that I had been eyeing. Turns out I received a trolala as a surprise gift. So, I returned all unused items one week after delivery, well within the 30 day “no questions asked” return period. I have email confirmation and tracking information that they received my items. I reached out to customer service regarding the processing of my return on three different occasions, eventually being told that they will expedite my return. It still has not been processed. It’s been almost 6 weeks and I am still waiting. This has been a very frustrating and disappointing situation. I had actually planned on purchasing other items from the company but am now hesitant to do so.
Reply from Laflore Paris2026-04-09
Bonjour Joy,
Thank you for your review and for sharing your experience.
We’re sorry that this took longer than expected, and we truly appreciate your patience throughout the process. We’re glad to confirm that everything has now been fully resolved and closed on our end.
At times, returns can take a bit longer due to logistics processing, but this is something we’re actively working to improve so we can provide a smoother and more efficient experience to our customers.
Thank you again for your understanding and for giving us the opportunity to make things right.
A bientôt,
The Laflore Paris Team
S
SJay · 2 reviews · Experienced 2026-01-19 ·
★★★★★
Don’t trust Laflore - ethics and service are not what they present
The warranty claim sounds good. Turns out it is too good to be true. Awful ethics and a basic service issue that turned into a war of attrition with (purposefully?) poor customer service agents. I still await the return of my $100.
When I contacted them 18m ago regarding an issue, I provided the required documentation and they confirmed the bag could not be repaired but offered a $100 voucher against a new order. The colour I wanted was not in stock so I let them know and was told to keep an eye on emails/website.
Fast forward to January 2026. The colour was back in stock. I reconnected, waiting to be told what to do to receive my voucher. Numerous circling conversations with a chat assistant (bot?) asking me to resubmit the bag again for assessment and complete a warranty claim. No ability or willingness for them to scan the email chain and chat history to understand this had already been done and all I needed was the address to return the bag and the promised voucher provided.
In the weeks that these conversations circled a sale came on. As well as taking advantage of a cheaper price for a second bag I shouldn’t have needed to purchase, I also realised the bag could go back out of stock again. I flagged to the chat I needed the voucher code before the sale closed on Sunday. I was told someone would contact me on the Friday. They did not.
I bought the bag, reconnected with the chat to explain the lack of response meant I had to purchase and would just need the voucher value refunded. This is where poor customer service became opportunistic. They refused to make a common sense link between the two transactions and even lied to my credit card company to say “that offer was specific to the condition, timing and context of that case and no longer valid today”. This, despite the entire chat acknowledging that one broken bag was requiring the purchase of a new one.
I should also note the new bag is clearly a poorer quality (hardware in particular) than the original kickstarter funded bag - it may be that scale has compromised quality as well as ethics.
I can see from replies here they try and direct you back into the customer service loop to resolve as they ‘cannot find your order details’. I value my time so to shutdown this suggestion before it is made I note this is regarding orders 16114778 and 140114.
Reply from Laflore Paris2026-04-06
Bonjour,
We appreciate you taking the time to share your experience, and we’d really like to work with you to get this properly resolved.
We’d like to clarify a few points and, most importantly, find a way to resolve this with you. The $100 offer you received was provided as a trade-in value toward a new product at retail price, which is why it wasn’t applicable alongside discounted items or promotions on the website. These offers are designed to be used within that context rather than combined with other discounts.
We also understand that quite some time has passed since the original exchange, and while certain conditions and availability may have changed over that period, our goal remains to make sure you feel treated fairly.
If you’re still open to it, we’d really like to revisit this together and find a solution that works for you. You’re absolutely welcome to use the trade-in offer as originally intended, and if the new bag you received isn’t meeting expectations, we’re here to help with that as well and make it right.
If you do reach out, we will make sure your case is escalated and handled with extra care, given your previous experience, our goal is to ensure you feel properly supported this time.
Please feel free to contact us directly at [email protected] so we can review your case in detail and take care of this for you.
A bientôt,
The Laflore Paris Team
r
rebecca Johnson · 1 review · Experienced 2026-02-19 ·
★★★★★
Horrible Company
This company sold me a jewelry box. Yet when I got the jewelry box it was only 2 inserts. Called and emailed and was told sorry for the confusion. Had to threaten legal action just to get them to let me return the item and 30 days later after receiving the item back they still have not refunded my money back plus my shipping cost to date 3-25-26.
Reply from Laflore Paris2026-03-26
Bonjour Rebecca,
Thank you for your feedback.
We’d like to clarify that this case has already been fully resolved on our end. While there was some initial confusion regarding the jewelry case inserts, we have since taken care of everything and issued the full refund, including the amounts requested.
Our goal is always to make sure our customers are taken care of, and we’re glad we were able to bring this to a resolution.
If there’s anything further you’d like us to assist with, you’re always welcome to reach out to us directly.
A bientôt,
The Laflore Paris Team
F
France J · 31 reviews · Experienced 2026-03-18 ·
★★★★★
The bag broke, and they broke their promise
The bags were great to start with. I bought several of them when they were a startup. They promised lifetime repairs for free which is partly why I bought so many. Wonderful and attentive customer service.
Then one bag broke. I have now been ONE YEAR emailing with them back and forth. The lifetime guarantee is no longer valid, they claim. Nor do they want to send me a repair kit - they want to charge me for it! One year, and I am stuck with a broken bag. This is crazy!
Reply from Laflore Paris2026-03-26
Bonjour France,
We’re truly sorry to hear about your experience. We are glad to hear nice words about customer service team.
We are unable to locate your email address to track the order details associated with this review.
To assist you further, we kindly request that you reach out to our customer service team with your order information. I have already informed my team to treat this matter as a priority, and we will do our best to resolve it promptly.
A bientôt
L'équipe Laflore
I have been attempting to return a defective bag for over 3 months. I never get the same person helping me via email and I have followed their procedures to fill out the return form. This is frustrating to say the least.
Reply from Laflore Paris2026-03-25
Bonjour Jody,
We’re sorry to hear about your experience.
Please know that we’ve informed our customer service team, and your request will be treated with priority.
We truly appreciate your trust and patience as we work to resolve this for you.
A bientôt
L'équipe Laflore
S
Sarah · 1 review · Verified · Experienced 2026-03-12 ·
★★★★★
Love my new purse
I love the Bebebark purse and have gotten several compliments on it already! The shipping was very fast after I placed my order. The purse is just what I was looking for and I’m sure I’ll get tons of use out of it for years to come. Thanks!
Reply from Laflore Paris2026-03-19
Bonjour Sarah,
Thank you so much for sharing your experience with the Bebebark purse!
We’re delighted to hear that you’ve already received compliments on it and that the fast shipping made your purchase even smoother. Knowing the purse is exactly what you were looking for—and will be a staple for years to come—truly makes us happy. Your kind words mean the world to us!
A bientôt
L'équipe Laflore
Overpriced and Poor Quality
I was so disappointed in the size of this bag and the quality. I literally had to rip the backpack out of the dust bag because it was glued together. Glue everywhere. How is a $300 bag covered in glue?
The size is ridiculous. I purchased this to be my “professional” work bag. My laptop barely fits and there is zero room for extras.
Reply from Laflore Paris2026-03-16
Bonjour Alisa,
We are sorry to hear about your experience.
We are unable to find your order# with this e-mail account in our system. However we have informed our customer service to prioritize and address your concern. They will reach out to you shortly!
We appreciate your patience!
A bientôt
L'équipe Laflore
I love the color, material and style of the bag. I’ve received tons of compliments and so far it is very durable. I love that you can change the straps and style around and the color of the clasps. The only reason I did not give it five starts is that it fits only a 15 inch laptop, a mouse and maybe a notebook. I have virtually no room for even my phone with case and definitely no room to put a small crossbody bag in there. It would be nice if it were a bit wider or deeper of the fabric would stretch to accommodate a little bit more room.
Reply from Laflore Paris2026-03-15
Bonjour Ally,
Thank you so much for sharing your experience with us! We’re glad you love the color, material, and style, and that the bag has been durable and versatile with its straps and clasps.
We also appreciate your honest feedback about the size—each of our bags is designed with a specific purpose in mind, and this one was created to carry core work essentials.
For future orders, if you have any questions about which style or size might best suit your needs, our customer service team will be happy to guide you and suggest the right option.
A bientôt
L'équipe Laflore
Horrible customer service and no process to make an exchange, as other customers here have said. I requested an exchange on February 22. I have since had EIGHT e-mail messages back and forth with AI robots (it says so under their messages) asking me four times to use the form on the site which I told them was not working.
On March 1, Laflore wrote me and said "If the site still shows your bobobark as “Not eligible,” don’t worry, just reply to this email once you’ve submitted the form (or if it prevents you from submitting), and I will personally make sure a return label is created for you so you can send the bag back. Once we receive it, we can issue a store credit or help you select a replacement bag."
Then on March 10, AI wrote me and said I could not exchange the bag. Then five minutes later a different AI robot "Julie" wrote me and said I could exchange the bag but she did not give me a way to do so. This is not the kind of customer service I expect from a site that charges $300 for a bag, advertises "lifetime support and trade-in value," and claims on their website "Reach out anytime. We’re real people—and we’re here to make things right."
It's been three weeks trying to make a simple exchange, which they have no process for. I do not feel I received what was advertised and promised on the website and in customer service emails. I strongly support vegan companies and was ready to be a lifetime customer. After my first experience with Laflore, I would not recommend this company to anyone. Go with a more reputable vegan brand with competent and human customer service that does what it says it will do on its site.
Updated 3/15: Order #139975 Jennifer
I have yet to hear from a real person at Laflore.
Updated 3/22: Laflore Paris has still not contacted me despite what they promised again. It has been five weeks and ten e-mails trying to make a simple exchange for store credit. See direct copy of Laflore's e-mail above telling me three times they would send me a shipping label.
Updated 4/6: Laflore sent me a return label for the exchange on March 31st (they had told me they would sent a return label on March 1st). I will update this review once the exchange transaction is completed.
Updated 5/21: I placed my exchange order three weeks ago and my bag has not shipped. It says on the website that orders ship within 72 hours. When I asked where it was, they said their warehouse is moving. They have given no updates or estimates. Laflore has now had my $300 for 5 months and I have yet to see a usable product. I was going to update this review since they are trying to address the problem, but this lack of customer care and follow-through is very concerning.
Reply from Laflore Paris2026-03-15
Bonjour Careful Shopper,
We’re truly sorry to hear about your experience.
Please note that we are unable to locate your email ID, name, or order details from this review, which makes it difficult for us to address your concern directly.
At LaFlore, we combine the efficiency of AI with the care and attention of our human customer service team to ensure every concern is handled thoughtfully. As we continue to grow, we need your empathy to help us serve you better, and your feedback is invaluable in guiding that journey.
A bientôt
L'équipe Laflore
Customer service could be more invested in being helpful and friendly. I felt very “ passed up” for a true concern. These bags are not exactly inexpensive. Spending that much money, i have other choices that are also cute. Advertising makes LaFlore sound special and unique.. but customer service in my experience has not made me feel valued one bit. This goes both ways. There were months between purchase & delivery.
Reply from Laflore Paris2026-03-15
Bonjour,
We’re very sorry to hear about your experience. Please know that we take this feedback seriously—our customer service team will be reaching out to you directly to ensure you receive the support and care you expect.
We are committed to doing better and truly appreciate you sharing your experience with us. Shipping can sometimes be delayed due to various factors which are unfortunately outside of our control. That said, we understand and we’re working hard to improve our processes so future deliveries are smoother and faster.
Thank you for your patience and for sharing your feedback—it truly helps us do better.
A bientôt
L'équipe Laflore
I was a little disappointed as I was so very excited to get my purse…
I was so very excited to get my purse from y’all. However, it’s much smaller than I thought it was gonna be, which would be fine if I could open it. It doesn’t open very far and it would be very hard to get things in and out.the outside is very different as well I’m not so sure about the cork but it in spots it looks like it’s kind of dirty or something, but I still like it and I still someday would hopefully get a bigger one. I’m gonna see if I can find someone else who might want this one.
Reply from Laflore Paris2026-03-15
Bonjour Vicki,
Thank you for your feedback and we are sorry you are disappointed about the size, functionality and material of the purse. Though it is rare we receive this feedback, we are here to address your concern.
We have informed our customer service team to look into this matter and they will reach out to you!
We appreciate the patience and support!
A bientôt
L'équipe Laflore
Very unique, extremely functional, beautiful and durable. I have several of these bags and wanted to share with my twin sister. A recent sale allowed me to do that and I can’t wait to give it to her!
Reply from Laflore Paris2026-03-15
Bonjour!
We’re so delighted to hear this! Knowing that you not only enjoy the bags yourself but also chose to share them with your twin sister makes your message extra special. Our goal has always been to create pieces that are both beautiful and enduring, and it’s wonderful to see them become part of meaningful moments between loved ones.
Thank you for trusting us and for spreading the joy!
A bientôt
L'équipe Laflore
The bag arrived quickly. It’s beautiful, well-made, and perfect to organize my things.
Reply from Laflore Paris2026-03-09
Bonjour Marisa,
Thank you so much for sharing your kind words!
We’re delighted to hear that your bag arrived promptly and that you find it beautiful, well-crafted, and perfectly suited for keeping your essentials organized. Knowing it meets your expectations means a lot to us, and we hope it brings you joy and ease every time you use it.
A bientôt
L'équipe Laflore
Bag is very pretty but extremely stiff and probably will ot soften with age -- hard to reach into and with a narrow opening that scrapes my hands. I thought it would be large enough to hold a small paperback book but it is more like a larger evening purse with only space for a narrow wallet, my phone, maybe (maybe?) a pair of glasses. If the opening were one inch wider it would be much more practical as a day bag.
Reply from Laflore Paris2026-03-05
Bonjour Elaine,
We’re sorry you feel disappointed. Please note as we advertised, bebebark is a compact, convertible cork purse that can be worn as a crossbody bag (shoulder bag), as a mini backpack or as a clutch.
We appreciate your feedback. You can always reach out to our customer service team to help you chose bags to your daily needs.
Thank you for the support!
A bientôt
L'équipe Laflore
I love my new Bebebark bag! The weight is lighter than I expected which is great and the compartments work really well. I especially appreciate the zipper section for my phone on the outside of the bag. Thank you!
Reply from Laflore Paris2026-03-02
Bonjour Debra,
Thank you so much for sharing your kind words about your Bebebark bag! We’re thrilled to hear you love it. The lighter weight, thoughtful compartments, and the convenient zipper section for your phone are all details we designed with everyday ease in mind.
We truly appreciate your feedback—it means a lot to know the bag is serving you well.
A bientôt
L'équipe Laflore
Im super disappointed that you don’t have consistency with your colors. Meaning I want to buy the whole line of something and its accessories in one color. I’m mostly disappointed that you don’t have the Doq in black. I simply don’t understand it. Black is a classic and practical color that so many people want. Why only have certain colors available and not restock? Same thing with the black chains. Why are they not available or restocking? You need more consistency with your colors please!!!!
Reply from Laflore Paris2026-03-02
Bonjour,
We are sorry that you feel disappointed. Thanks for voicing your perspective!
We agree—black is a classic, versatile, and practical color. Your feedback about wanting more consistency—and specifically about the Doq and chains in black—is really valuable and it has been shared with our production team.
We’re doing our best to maintain consistency. At times, stock and color availability can be unpredictable due to demand and production factors. We are looking ways to improve every day.
A bientôt
L'équipe Laflore
I purchased two bags so far and very happy with my decision! Beautiful workmanship and great service! Thank you.
Reply from Laflore Paris2026-03-02
Bonjour Manijeh,
Thank you so much for your kind words! We’re delighted to hear you’re happy with your handbags. Knowing that you appreciate our craftsmanship and service means a lot to us. We truly value your support and look forward to continuing to serve you with products you’ll love.
A bientôt
L'équipe Laflore
I'requested an exchange a week ago and am still awaiting instructions for how to ship back and exchange
Reply from Laflore Paris2026-02-24
Bonjour Delain,
Thanks for bringing this to our attention and we are sorry to hear about your experience.
We are here to make things right and we have informed our customer service team to prioritize this case.
We appreciate your patience and support!
A bientôt
L'équipe Laflore
First I got the freebie with my purchase. Daughter fell in love. Then my Sister wants one so we get her one. Everyone in the family has one
Reply from Laflore Paris2026-02-20
Bonjour Chereace,
We are so excited to hear this heartwarming feedback from you and appreciate the continued support— Your joy and enthusiasm truly make our day, and we’re thrilled that Bobobark is such a hit in your family.
A bientôt
L'équipe Laflore
