Lavencio (lavencio.com) has a 3.0 out of 5 rating on OK.one, based on 32 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 47% give 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
I ordered an oversized hoodie. Looked super soft in the picture. Selected brown bc in the picture that color was a cool grey brown.
I received a warm gold tone brown. The fabric feels like part plastic. Not breathable. Not soft.
No idea how to process a return
Reply from Lavencio2026-01-21
Hi Joanne,
We’re sorry to hear the hoodie didn’t meet your expectations in terms of colour, feel, and comfort.
If you’re unsure how to proceed with a return, please reach out to us directly and our support team will guide you through the process and review your case.
Thank you for your feedback.
Lavencio
B
Barbara · 6 reviews · Experienced 2025-12-20 ·
★★★★★
Customer Service Agent
Alexander managed to answer all my questions and address my concerns. He was the best part of my experience with your company. His acumen, demeanor, empathy, all came together to provide me with wonderful customer service. I was even assuaged into agreeing to a 50% refund toward my disappointment.
The date provided below is random as our interaction took place over several days.
Reply from Lavencio2026-01-01
Hi Barbara,
Thank you for taking the time to share your feedback. We’re glad to hear that Alexander was able to assist you and address your concerns with care and professionalism. Your comments are truly appreciated and will be shared with our team.
Lavencio
This sweater is such poor quality. Fabric is itchy and feels like plastic. Clearly some fast fashion shit.
Reply from Lavencio2025-12-29
Hi Olivia,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the sweater didn’t meet your expectations in terms of feel and comfort, that’s certainly not the experience we want anyone to have.
We’d really appreciate the opportunity to make this right for you. Please reach out to our support team at [email protected] with your order details, and we’ll be happy to look into a suitable solution for you.
Lavencio
The otem was ordered December 13th and to date the item has not moved. I checked today again (dec.29) and the item is still same place. When asked I was told the item has shipped and lavencio has no control. Advertisement says you get your order within 10 to 14 days. This was a waste of money and I will not order from them again.
Reply from Lavencio2025-12-30
Hi Denise,
We’re sorry for the frustration caused by the delay and understand how disappointing this can be. Holiday shipping periods can occasionally result in slower carrier updates, but we’d be happy to look into your order and assist further. Please reach out to us at [email protected] with your order number so we can help resolve this for you.
Lavencio
J
Jen Hunter · 1 review · Experienced 2025-12-26 ·
★★★★★
Scam site
Short version: they sent me an item that in no way resembles what I ordered and then wanted me to pay to make it right.
Ordered: dark brown wool blend fitted men's coat with buttons on sleeve and back vent.
Received: light camel colored 100% polyester loose-fit coat with no sleeve buttons or vent. Coat not well finished and feels very cheap. Oddly, no branding tag at all.
When CS finally responded, they told me the coat we had purchased had sold out, so they decided to replace it with something else. None of this was communicated before shipping. Additionally, the item we received was not visually represented in any way on the site, either in style or color.
Everything about the request for refund was complicated, seemingly by design. Though the CS rep was polite, it went as follows:
* I asked for a refund & return address and was offered store credit.
* I said no thank you, I’d like to return for full refund and got an argument for why this outcome wasn’t what they’d intended (how? You sent a coat I didn’t order without asking whether I’d like this option?) and further pressure to accept store credit.
* I asked again to return for refund and was told I needed to send photos first. I did, and was offered a 50% refund.
* I said no thank you, I’d like to return for full refund and was offered a 65% refund. Around and around we go.
A company interested in good customer service would go out of their way to make things right for the customer after such an egregious error. Instead, there seems to be a clear effort to wear customers down after taking their money and providing a wildly inferior product than advertised. Really unfortunate.
Reply from Lavencio2025-12-28
Hello Jen,
We’re sorry to hear about your experience and appreciate you taking the time to leave feedback.
This is not the outcome we intend for our customers, and we would like the opportunity to review your order and resolve this properly. We encourage you to contact our support team directly with your order number so we can look into what happened and discuss an appropriate solution. You can reach us at [email protected].
Lavencio
L
LEA · 1 review · Experienced 2025-12-24 ·
★★★★★
Very disappointing
Expectations: elegant, fitted coat with 2 rows of buttons in the front.
Reality: casual coat with only ONE row of buttons and a random zipper pocket in the front, on the chest.
It is very disappointing especially since Christmas is tomorrow and I won't have time to find a replacement with so little time. :(
Reply from Lavencio2025-12-25
Hi Lea,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the coat did not align with what you were expecting, especially with such a time-sensitive occasion approaching.
Our designs are intended to balance elegance and everyday wearability, and we understand that style details can be interpreted differently when seen in person. That said, we never want a customer to feel disappointed with their purchase, and your experience is important to us.
We would truly appreciate the opportunity to assist you directly and explore a solution that feels fair and satisfactory. Please reach out to our support team so we can look into this further with you.
Thank you again for your honest feedback.
Lavencio
J
Jhoanna R. Jones · 9 reviews · Experienced 2025-12-21 ·
★★★★★
Stay away from these thieves.
Stay away from these thieves.
The company accepted our payment and later informed us—4 days after the order—that the color we purchased was unavailable. They offered only two options: a different color or store credit. After multiple emails requesting a refund, they stated they would only issue the refund if we removed our review. At this point, the company is keeping our money and has not delivered the merchandise. Conditioning a refund on removing a review is unacceptable and unethical customer service. Based on this experience, I do not recommend this company.
Reply from Lavencio2025-12-25
Hi Jhoanna,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
We aim to handle all orders and refund requests in line with our published policies and to communicate options clearly and transparently. If there was any confusion or frustration during this process, we truly regret that and take it seriously.
We’d welcome the opportunity to review your case directly and ensure everything is properly addressed. Please reach out to our support team so we can look into the details and work toward a resolution.
Lavencio
T
Trini KG Doc · 2 reviews · Experienced 2025-12-16 ·
★★★★★
Clothes are not as advertised in terms…
Clothes are not as advertised in terms of size and customer service does not respond.
Reply from Lavencio2025-12-17
Hi Trini,
Thank you for sharing your feedback, we’re genuinely sorry to hear about your experience.
This certainly isn’t the level of service or quality we aim to provide. We’d really appreciate the opportunity to look into this and make things right for you. If you could please reach out to us directly at [email protected] with your order number and a brief description of the issue, our customer care team will review your case promptly and work toward a fair resolution.
Your satisfaction matters to us, and we hope to have the chance to assist you personally.
Lavencio
D
Debra T · 4 reviews · Experienced 2025-11-17 ·
★★★★★
I ordered a sweater over 2 weeks ago and get a blank screen for help
I ordered a sweater over 2 weeks ago. I go online and it says it is on its way but i cannot find anyone to contact directly to find out why it still is out somewhere I go to a site for help and it is blank.
Reply from Lavencio2025-12-01
Hi Debra,
We’re really sorry to hear about your experience — that’s not the level of service we aim to provide.
Please reach out to us at [email protected] with your order number, and we’ll look into this right away and make sure you get a clear update.
Lavencio
M
Markus King · 1 review · Experienced 2025-11-07 ·
★★★★★
Poor turn around time still haven’t received my order
I placed my order on Nov. 7 and received a notification that it was “on its way” on Nov. 8 since then I haven’t received any updates and it’s been over 3 weeks since. I won’t ever order from them again regardless of the quality or price. I asked for a refund a week ago and to just keep the jacket but instead they told me it’s still being shipped. I wanted it for Thanksgiving which is today and now I doubt I’ll have it by Christmas.
Reply from Lavencio2025-11-29
Hi Markus,
Thank you for sharing your feedback, and I’m very sorry to hear about the experience you described. We understand how frustrating delayed updates can be, especially when the order was needed for a specific occasion.
After reviewing your tracking details, I can confirm that your package has now been successfully delivered by the carrier. If you’re unable to locate it or didn’t receive it personally, please contact us directly at [email protected] and we’ll gladly assist with an investigation to make sure you receive the support you need.
We truly appreciate your patience and the opportunity to make this right.
Lavencio
o
ozdemir yusuf · 4 reviews · Experienced 2025-10-23 ·
★★★★★
I’m very happy with my purchase
I’m very happy with my purchase! The clothing fits perfectly and the quality is great. I will definitely order again.
Reply from Lavencio2025-10-26
Thank you so much for your kind words! We're thrilled to hear that you love the fit and quality of your purchase. It means a lot to us that you’ll be ordering again — we can’t wait to serve you next time!
Lavencio
Hi Merve,
Thanks so much for your kind words! We’re thrilled to hear you’re impressed with the quality — we always aim to deliver great pieces at a fair price. Enjoy your purchase, and we hope to see you again soon!
Warm regards,
The Lavencio Team
