LegalMatch (legalmatch.com) has a 2.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 52% give 1 star; The business has replied to 100% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
Maria美国 · 1 review · Experienced 2025-11-21 ·
★★★★★
Two weeks of ignored outreach
Seven months ago, LegalMatch referred my boyfriend to an attorney for a complex case. She was disbarred last month, now faces up to 20 years in prison, and his family paid her over $25,000—before her alleged felony assault.
When we noticed red flags early on, he called to voice concerns. He was transferred to complaints manager “Jim.”
When Jim began raising his voice and berating him, he started recording the call.
Jim dismissed his concerns, told him he knew her personally, and that he was “lucky to have her.” When my boyfriend tried to respond, Jim cut him off: *“No, no, no Matthew. Period. End of story.”* Then: *“This is going nowhere. Have a good day.”* Click.
We’ve spent the last two weeks calling and emailing LegalMatch trying to get answers. Every number goes straight to voicemail. No one has responded.
He’s now navigating complex litigation pro se while managing serious health issues.
Reply from LegalMatch2025-12-09
Your situation is understandably frustrating, and we're very sorry this happened to you.
Please note that LegalMatch is not a referral service but an attorney-client matching service which, as stated in the User Agreement, "provides a venue for providers and purchasers of legal services to exchange information with the goal of eventually forming a professional relationship. We do not get involved in the agreements between attorneys and clients or the actual representation of clients. The User, and not LegalMatch, is solely responsible for assessing the integrity, honesty, and trustworthiness of all persons with whom the User communicates on the Service."
Please contact the state bar association for instructions on how to pursue this complaint through the appropriate legal channels.
I would not use this platform ever again. This first part is about Legalmatch. They do not have effective controls in place to regulate attroney quality. They offer a guarantee but they aren't available for any support. The 775 legalmatch phone number rings an outdated answering machine and clients are instructed to leave a voicemail which they do not respond to.
Second, the attorney quality is low. We were referred to an attorney who was retired and living abroad. He took payment for a consultation then went quiet for two days. We had to follow up three times to get a scheduled appointment. Then he showed to our scheduled paid consultation 35 minutes late! During this paid call, it became clear immediately that he had not even reviewed the materials that we provided. As a result he was not prepared to address most of the questions in the brief that we provided effectively. That is the kind of attorney that uses this platform.
I would not recommend it to anyone.
Reply from LegalMatch2025-11-25
We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating.
Over the past 20 years, millions of clients have had success with our free attorney-client matching service. There have also been a few who were displeased. We’ve found that in those instances, it’s often because of a misunderstanding about how both LegalMatch and the legal industry work.
As described on our website:
1. You answer questions to share the specifics of your legal issue and provide available times so that interested attorneys can schedule with you.
2. Pre-screened lawyers in your requested practice area and location review your case within 24 hours.
3. If you permit us to share your contact information, interested lawyers respond to initiate a conversation.
4. At that time, you may schedule a consultation with one or more interested lawyers, during which you and each attorney determine whether there is a good fit for working together on your case.
Unfortunately, even when matched, some clients are unable to secure an attorney for a variety of reasons including bad timing (lawyers often need to prioritize their existing clients over potential new clients) and case details that don’t align with the attorneys practice specialty.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
~Jessie at LegalMatch
C
Carlos Garcia美国 · 3 reviews · Experienced 2025-11-18 ·
★★★★★
LegalMatch Atty Sweeney
LegalMatch Atty. Sweeney was very honest and provided me with professional legal advice. I appreciate the her open and honest advice.
Thank you,
Carlos Garcia
Reply from LegalMatch2025-11-19
So glad we could help! Thank you for sharing your experience. ~Jessie at LegalMatch
A
Art vp美国 · 4 reviews · Experienced 2025-09-27 ·
★★★★★
I got in contact with a lawyer thru…
I got in contact with a lawyer thru legal match .
After several emails and a phone call I paid the retainer .
I never heard from the lawyer again.
Tried to contact legal match concerning the issue and got no response from them either.
I would not trust this site or anyone on it
A complete SCAM!!!!.
Reply from LegalMatch2025-10-10
We’re sorry to hear that you did not get the legal outcome you were expecting. That is understandably frustrating.
As stated in the User Agreement:
LegalMatch provides a venue for providers and purchasers of legal services to exchange information with the goal of eventually forming a professional relationship. We do not get involved in the agreements between attorneys and clients or the actual representation of clients. The User, and not LegalMatch, is solely responsible for assessing the integrity, honesty, and trustworthiness of all persons with whom the User communicates on the Service.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
Good culture and supportive management. LegalMatch offers work-from-home opportunities, career growth, and a competitive salary.
Reply from LegalMatch2025-10-10
Thank you for sharing your positive experience!
B
Bruce Fields美国 · 7 reviews · Experienced 2025-10-03 ·
★★★★★
Attorneys beware of Legal Match
Attorneys beware of Legal Match based in Reno Nevada as a source for client leads. Legal Match is unscrupulous for their misrepresentations over inflating the amount of leads and the quality of leads seducing you into a 1 year contract that leaves you stuck making payments for a substandard service. For example, in the territory in California, costing over $1,110 a month I was advised they provide an average of 70 leads per month. The average has been less than 50. Then a representative who has apparent authority advises that they will let you out of your contract but later advises they cannot. Their overly friendliness and willingness to assist you does not make up for the lack of quality in potential clients who mostly are just looking for free legal advice, cannot afford an attorney, are seeking contingency arrangements for amounts that do not warrant the time, do not respond to you, have weak cases or no case. You spend up to 30 minutes on a consult, further time with follow up phone calls, emails, review of documents, so maybe you acquire 1-2 out of 50 that will actually retain you. After almost 7 months I have (3) clients from Legal Match. Maybe if you are lucky, you break even after all the time and effort expended, but in reality if placing a value on your time, you lose. Don’t trust them!!!
Reply from LegalMatch2025-10-10
We want you to enjoy the kind of success we know is possible for you based on experiences like Attorney Rick M. In Norman, OK who says, "In my 10 years of using LegalMatch, I’m sure I had a couple of cases that settled in the six-digits. So it’s a couple of million dollars over the years."
LegalMatch receives more than 40,000 case leads each month across all legal categories, and each member attorney receives whatever portion of those leads corresponds with the practice category and location they selected during account setup. We cannot do the deeply personal work of screening these leads for you, and neither does your local bar association. There are just too many factors to consider, and only you can know which cases are valuable based on your personal practice-building goals.
Please work closely with your account manager so they can provide individualized guidance and help you get your LegalMatch membership working for you as intended.
J
Joan Marie GutierrezPH · 1 review · Experienced 2025-10-03 ·
★★★★★
relaxed and performance based
You have the flexibility to manage your working hours and you won't be stressed out with the workload and the management.
A close friend of mine, an attorney, had a frustrating and disappointing experience with LegalMatch, and based on what he shared, I think it's important to raise awareness for others considering this service. In his case, the platform did not deliver what was described in the sales presentation. He was led to believe he would receive curated, qualified leads in his practice area and jurisdiction. Instead, what he received was a series of leads that he felt were unqualified, often unresponsive, and in some cases completely irrelevant — including contacts from outside his licensed jurisdictions or unrelated legal fields. According to him, many leads had no ability or willingness to pay, and others never followed up after initial contact. He described it as a “quantity over quality” experience, which did not reflect the personalized, professional lead-matching that was promised. In his view, the service felt more like random client requests being pushed through the system — which is why he jokingly suggested they rename it “Legal Spaghetti on the Wall: Does It Stick?”
He also expressed concern about how the service was marketed — with high expectations set around the number and quality of leads and ROI — none of which matched what he experienced. On top of that, he was locked into a long-term contract with auto-renewal terms that made it difficult to cancel. He felt that the refund policy was unclear and difficult to qualify for, despite the existence of a money-back guarantee being used in promotional material. Even now, long after discontinuing the service, he continues to receive marketing emails from LegalMatch, which he has found irritating and unsolicited.
In his personal opinion, the platform did not deliver on its promises, and he did not see a return on his investment. While every attorney's experience may differ, his feedback suggests potential clients should read all terms carefully, get any claims in writing, and be cautious before committing. His experience reflects a mismatch between expectations and reality, and he would not recommend the service to colleagues.
Reply from LegalMatch2025-10-03
Your friend’s experience did not match their expectations, and that is understandably frustrating. Reviewing the complaints you’ve shared, it seems your friend could have used more support in navigating the LegalMatch platform and system. Receiving leads from outside their licensed jurisdictions or unrelated legal fields is an indicator that they needed to adjust their account settings, as LegalMatch receives more than 40,000 case leads each month across all legal categories and member attorneys receive whatever portion of those leads corresponds with the practice category and location they select during account setup.
LegalMatch delivers a regular stream of potential clients, but we cannot do the deeply personal work of screening these leads for any member attorney, and neither does the local bar association. With so many factors to consider, only the attorney in question can determine which cases are valuable based on their personal practice-building goals.
We wish your friend would have worked more closely with their dedicated account manager to maximize the return on their investment and achieve the kind of success we know is possible based on feedback from member attorneys like Alan R. from Overland Park, KS who says, “I have grown so satisfied with the return on my investment that I extended my membership for another three years,” Steve O. from Denver, CO who says, “I would say that overall, LegalMatch has increased my revenue by $2,000 or $3,000 per month, and that represents about 20 percent of my overall business,” and so many other happy member attorneys we’ve supported in building their clientele over the past 25 years.
We view each member attorney account as a collaborative business partnership for long-term success, and our contracts are structured to enable the kind of installment financing that makes access to our services affordable for small law firms and those just starting out in private practice. As with any formal agreement, we completely agree with you that it’s important to read all terms carefully, get claims in writing, and be cautious before committing. For those who no longer wish to receive email marketing, it’s also important to unsubscribe.
c
customerPH · 2 reviews · Experienced 2025-09-27 ·
★★★★★
non-toxic culture
Great company with a non-toxic culture and real growth opportunities. Sales team is supported, empowered, and rewarded. A place where you can truly thrive!
Reply from LegalMatch2025-09-30
Thanks for sharing your positive experience! ~Jessie
J
Jean Porcello美国 · 1 review · Experienced 2025-08-08 ·
★★★★★
Beware of Legal Match
Beware of Legal Match! They fraudulently misrepresent the quality of leads they will send you before you sign up. After you sign, they send all kinds of leads, all with potential clients who have no money to pay for your services. Then Legal Match will not let you out of the contract.
Reply from LegalMatch2025-09-11
Jean,
Given that you are still very new to the membership, it seems you could use more support in making the LegalMatch system work for your legal practice. We have faith that if you share your concerns with your account manager, they will be able to guide you on how to maximize the return on your investment.
We want you to experience the kind of success we know is possible for you based on experiences like Attorney Alan R. from Overland Park, KS who says, “I have grown so satisfied with the return on my investment that I extended my membership for another three years.”
I have escalated your concerns, and someone will reach out to you shortly. Please work closely with them so they can provide individualized guidance and help you get your LegalMatch membership working for you as intended.
Kindly,
Jessie at LegalMatch
I had a terrible experience. Most leads would get crushed with emails from many attorneys and when a potential client would respond they were generally annoyed do to all of the attorneys reaching out to them.
Reply from LegalMatch2025-09-03
Our attempt to review your complaint has found no accounts under the name provided. Please share more information so we can investigate further and address your concerns. Thank you!
They don't keep appointments. What a Joke . If you want "the run around". This is the place for you! Goox
Did nothing but have a hundred lawyers call me, none for what I asked for, some not even the state I asked for. Finally I got a lawyer and set up a phone conversation for July 15th at 10:30 a.m. . I waited for 2 hours until I called back and they told me to wait a little longer. Well it's 2 days longer and I've had it with legal match. It would get negative two scores if I had that option.
Reply from LegalMatch2025-07-24
Dear Chele,
We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating.
Over the past 20 years, millions of clients have had success with our free attorney-client matching service. There have also been a few who were displeased. We’ve found that in those instances, it’s often because of a misunderstanding about how both LegalMatch and the legal industry work.
As described on our website:
1. You answer questions to share the specifics of your legal issue and provide available times so that interested attorneys can schedule with you.
2. Pre-screened lawyers in your requested practice area and location review your case within 24 hours.
3. If you permit us to share your contact information, interested lawyers respond to initiate a conversation.
4. At that time, you may schedule a consultation with one or more interested lawyers, during which you and each attorney determine whether there is a good fit for working together on your case.
Unfortunately, even when matched, some clients are unable to secure an attorney for a variety of reasons including bad timing (lawyers often need to prioritize their existing clients over potential new clients) and case details that don’t align with the attorneys practice specialty. In some instances, such as what you are describing here, revising the language of your case can help our lawyers better understand your legal needs.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
Kind regards,
Jessie at LegalMatch
K
Kang Hang Lim美国 · 1 review · Verified · Experienced 2025-07-01 ·
★★★★★
I haven’t been able to resolve my…
I haven’t been able to resolve my situation, and at this point, I’m uncertain about what steps to take next. I feel completely in the dark about what options are available to me right now.
Reply from LegalMatch2025-07-03
Over the past 25 years, millions of clients have had success with our free attorney-client matching service. We also offer a different, for-fee service called Talk to a Lawyer which is designed for those who want immediate legal advice and who can benefit from ongoing reduced-rate access to general legal consultations. If this is something that might be a good fit for you, please log into your client dashboard and follow the link on the right hand side that says "My LegalMatch Membership," then select the tab for "Explore Premium Offers." Hope this helps!
C
California Attorney美国 · 2 reviews · Experienced 2024-12-01 ·
★★★★★
Warning to Attorneys
Warning to Attorneys - do NOT sign up with LegalMatch. They did not provide 1 good lead. It is a scam with huge promises and zero deliverables. They promise a Money Back Guarantee of which they do not honor. The declining of the MBG looked like a 7 year old wrote it and then they just ghost you when you want to discuss. SCAM do not sign up. Jim Val Marte, Julie Reynolds, Michelle Brown, Emily Spencer, Chantal Cook (C.J.), Ms. Hooker the whole group are con artists.
Reply from LegalMatch2025-06-16
Dear "California Attorney,"
When you posted a nearly identical review three months ago, I asked you to please contact me directly so I could do the necessary research to better understand and assist with your situation. I'm confused as to why, rather than email me at the address I provided, you simply added my name to your sweeping attack on the company.
In addition to a 7-day free trial, the majority of our memberships do come with a money-back guarantee which has specific requirements based on data-driven best practice recommendations.
We want you to experience the kind of success we know is possible for you based on experiences like Attorney Steve O. from Denver, CO who says, “I would say that overall, LegalMatch has increased my revenue by $2,000 or $3,000 per month, and that represents about 20 percent of my overall business.”
Having been in this business for more than 25 years, we aim to build a long-term partnership with each of our members. Please contact me as requested so I can follow up on your concerns.
~Ms. Hooker
D
Dog owner of a few poopers 美国 · 10 reviews · Experienced 2025-06-06 ·
★★★★★
Garbage scam lawyer reached out to me
Garbage scam lawyer reached out to me. I contacted him. I set up an appointment. I sent him all my documentation. He emailed me that he had to reschedule and then he never contacted me. What a waste of time don’t bother.
Re response what part of we had a schedule appointment? Did you not understand? He didn’t keep his appointment your response is totally absurd. Your company is a scam.he was a no show and this is after we rescheduled the first appointment to a later time your response is absurd. Are you on medication?
Ridiculous response total scam WE RESCHEDULED THE APPOINTMENT HE CONFIRMED THE APPOINTMENT THEN HE NEVER CALLED SHIT SHOW THATS JUST PLAIN RUDE HE COULD HAVE CALLED AGAIN TO RESCHEDULE I REPEAT ARE YOU TAKING MEDICATIONS HE COULD HAVE EVEN SENT AN EMAIL THAT THE CASE WAS NOT UNDER HIS PURVIEW . YOUR COMPANY IS A TOTAL WASTE OF TIME I ALSO DID A GOOGLE SEARCH ON THIS SO CALLED REPUTABLE LAWYER HAD SEVERAL JUDGEMENTS IN VIRGINIA FOR RULE VIOLATIONS AND MISCONDUCT YOU NEED TO STOP RESPONDING IT MAKES YOU LOOK AND YOUR COMPANY LOOK RIDICULOUS
Reply from LegalMatch2025-06-12
We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating.
Unfortunately, even when matched, some clients are unable to secure an attorney for a variety of reasons including bad timing (lawyers often need to prioritize their existing clients over potential new clients) and case details that don’t align with the attorneys practice specialty. EDITED TO ADD: This includes times when a lawyer's schedule requires them to prioritize current client needs, such as when a case is assigned an unexpected court date or series of court dates. If a lawyer says they will reschedule, and then there's no follow up, it doesn't mean they are a "garbage scam lawyer." Also, once a lawyer reviews client documentation, it's fairly common for them to decide against continuing to work with that client for a variety of reasons -- including personality fit. Successful matching allows both parties to decide whether or not to work with each other.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
Scam & Fraud!! Possible Stolen Identity.
The Site referral was to a scam!
Once they get your info, you can't get them on the phone or to return a phone call. There is different phone numbers and emails all over the internet.
MOST IMPORTANTLY not one person list on forms or website is a licensed attorney according to the California Bar.
Reply from LegalMatch2025-06-02
Erica,
The consumer phone number for LegalMatch is (775) 277-3705. We also use a few different numbers online for tracking the effectiveness of our advertising to attorneys. Please rest assured that we are not a scam or a fraud.
Reviewing your account, I see that you were matched with a nationwide law firm in your legal category who has a licensed authorized user on their account, active with the California bar. We encourage you to visit your client dashboard and contact this lawyer to see how they may be able to help you with your case.
~Jessie
S
San Diego Solo Attorney美国 · 1 review · Experienced 2025-05-27 ·
★★★★★
Paid for Consumer Law Referrals But Receive Bankruptcy Leads Instead
They represented to me that I would receive consumer leads such as breach of warranty cases and debt collection defense. Upon signing a two year contract however, I instead receive a majority of bankruptcy law leads. I do not do bankruptcy law. I asked them to fix this issue but they have refused to correct this issue. I feel bait-and-switched.
In response to Legal Match:
I informed the account manager that during my demo I was shown breach of contract cases because my practice areas are consumer law and breach of contract. As I mentioned in my earlier post I do consumer law, which includes consumer debt defense, but it is not why I signed up for the service. I asked them to correct my subscription to consumer warranty matters which is why I signed up for the service (which they have categorized as product liability) but have refused to fix the issue.
Reply from LegalMatch2025-06-02
Unfortunately, without your name, I cannot review your specific account -- but the only legal category in our system that crosses both areas you mention is collections. As shown in the product demo you attended, you are receiving collections cases as they are submitted by consumers. This includes bankruptcy law leads.
Given that you are still fairly new to the membership, it seems you could use more support in making the LegalMatch system work for you. We have faith that if you share your concerns with your account manager, they will be able to guide you on how to maximize the return on your investment.
~Jessie
Sam Thomas was the first Lawyer that contacted me after I posted what I needed on this site. Mr. Thomas was extremely polite and knowledgeable in my needs of getting Power Attorneys for business and health. I also got a Transfer on Death for my house and a Living Will. I told Mr. Thomas that I would definitely use him again in the future and I will recommend him to anyone in need of a good honest Lawyer.
Reply from LegalMatch2025-05-22
Thanks for sharing your positive experience. We love to receive referrals! ~Jessie at LegalMatch
J
Jennik美国 · 1 review · Experienced 2025-05-07 ·
★★★★★
David M. Livingston; Excellent legal services, would not hesitate using his services!
David M. Livingston was our attorney for our Living Trust. He did an exceptional job. He made contact, explained the process and gave me step by step instructions. This was handled from start to finish in a few weeks. It was a painless experience and one I wished I would not have put off for so long. I would not hesitate to use his services again.
Reply from LegalMatch2025-05-08
Thanks for sharing your experience! We're so happy to receive positive feedback like this. Very glad we could help. ~Jessie at LegalMatch
