Leonisa (leonisa.co) has a 4.6 out of 5 rating on OK.one, based on 87 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 71% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
I actually like the product—exchanges aren’t a thing.
I actually like the product. I recently ordered 5 pairs of underwear. They are individually packaged in a sealed plastic bag. Unfortunately, I needed a different size (they run a bit small). When I reached out, I was told I couldn’t exchange. Keep in mind, I communicated I had no expectation of them exchanging the one pair that I opened and tried on—just the four UNOPENED pairs. I think this company should serve their customers better by allowing exchanges to UNOPENED products…like other higher need underwear companies.
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mary Chowenhill美国 · 1 review · Experienced 2025-11-07 ·
★★★★★
Why Leonisa discontinue Bras Size 36C
Why Leonisa discontinue Bras Size 36C. Not all women have surgeries.
Thank you.
It was a great experience of my life and I am so happy
B
Bernie D英国 · 2 reviews · Experienced 2024-06-22 ·
★★★★★
Terrible customer support
Terrible customer support, email & WhatsApp messages ignored!!
I had 3 pairs of knickers in my basket but the special offer hadn’t been applied and there was no code, I messaged to query this but had no reply! A sale was lost as I emptied my basket and looked elsewhere. Don’t bother contacting with a query as you won’t get a reply!
Reply from Leonisa2024-07-04
Hello Bernie! We sincerely apologize for the inconvenience. For Leonisa, your satisfaction is vital. To help you, you need more information, so you can contact our Customer Service line 018000521234, via chat https://leonisa.co/, WhatsApp +57 3154284306 or by email [email protected]. We are always available to provide you with help or advice whenever you require it.
The company clearly stole from me. I returned the package for an exchange and I never have the product to exchange and no longer a refund. I had to complain to my bank
Reply from Leonisa2024-05-22
Hello Debbie! We are sorry that your experience was not as expected. We appreciate your comment and in order to review this situation with our team, you need to contact us at customer service. We are available to help you whenever you need it.
¡Hola Angy! Lamentamos que tu experiencia no haya sido la esperada. Agradecemos tu comentario y revisaremos esta situación con nuestro equipo. Para tu tranquilidad, te contactaremos en el corto plazo para ofrecerte una respuesta. Estamos disponibles para brindarte ayuda o asesoría siempre que lo requieras.
¡Hola Sandra! Te ofrecemos sinceras disculpas por el inconveniente. Para Leonisa es vital tu satisfacción. Agradecemos tu comentario y nos encontramos revisando tu solicitud con nuestro equipo. Trabajamos continuamente para mejorar nuestros procesos y generar una experiencia de compra satisfactoria en nuestros consumidores. Para tu tranquilidad, te contactaremos de manera interna para brindarte una asesoría personalizada. Estamos disponibles para brindarte ayuda o asesoría siempre que lo requieras.
Hola Yoselin! Para Leonisa es vital tu satisfacción, por tanto, lamentamos lo sucedido. Hemos revisado y tu compra registra entregada por parte de la transportadora de acuerdo al detalle de la guía.Estamos disponibles para brindarte ayuda siempre que lo requieras.
