Leonisa (leonisa.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 25% give 1 star; The business has replied to 48% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-10.
Hello Mila! Thank you for your feedback. We are so sorry that the item is not as expected. Please feel free to return it directly on our website here: https://www.leonisa.com/pages/returns-exchanges, or contact us at [email protected] for further assistance.
The shopping is easy, it comes pretty quickly and the quality is unbelievable. I love that I can try things on and send them back if they don't fit. Thank you for a wonderful customer service!
I have always love and trust this brand.
Their products are great and very well made. I love that Incan buy Leonisa in the states.
I bought 3 items and return one, and the return was a breeze.
I'm between and L and XL and for most shapewear this means sizing up, since I have a very soft belly and want to avoid rolls at the waistband. These panties, however, provide honestly no shaping whatsoever. They're a good seamless option, is the best I can say.
The actual bad news, though, is their no-returns policy on underwear. I don't understand why I can't return new, unworn panties. The tags are still on, and I always try on over another pair. I've never seen this at another undergarment company, to the extent that I purchased two colors in order to return one, trying to get the closest possible to my skin tone. Now I'm out 200% of the cost I would be with another brand. Never again.
Reply from Leonisa2024-09-03
Hello MP! Thank you for your feedback. There seems to be a misunderstanding with our return policy. If the website is not allowing you to return your garments, please contact us at [email protected] for further assistance.
I really like this bra. It does make my posture better. It fits really well except the cup size is small and flattens me. I would buy another, but I have to figure out what size it would be.
Hello Mirtha! Thank you for your feedback. We are so sorry that the item is not as expected. Please feel free to return it directly on our website here: https://www.leonisa.com/pages/returns-exchanges, or contact us at [email protected] for further assistance.
Slow to ship. Received update saying it would be received on day x and, come to find out, it hadn't even left the warehouse.
Reply from Leonisa2024-08-30
Hello Nancy!
Thank you for your feedback.
Your purchase was shipped the day after it was placed, but it seems the carrier has encountered some issues. The tracking information shows inconsistencies. We will reach out to you directly to continue assisting with this matter.
I was looking everywhere for the perfect underwear for my i ordered one like a month ago then I became in love with it, that’s why I placed another order
Thank you
C
Carmen I Rivera · 2 reviews · Verified · Experienced 2024-08-23 ·
The wire digs in to my side. I’ll have to throw it away after just wearing for a couple hours. Hurts too much.
Reply from Leonisa2024-09-03
Hello Julie! Thank you for your feedback. We are so sorry that the item is causing you this discomfort. Please feel free to return it directly on our website here: https://www.leonisa.com/pages/returns-exchanges, or contact us at [email protected] for further assistance.
R
Rosa · 2 reviews · Verified · Experienced 2024-08-22 ·
★★★★★
I absolutely loved it
The bra is beautiful, perfect size and arrived on time.