lightup.com (lightup.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 89% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
d
dbacks · 2 reviews · Experienced 2025-11-15 ·
★★★★★
Beware when ordering from this company
I would never order from this company again. recently I ordered two t8, type B, 18", LED tubes (bulbs) from them. They were poorly packaged. Even though there was no apparent damage to the box they came in, when I opened it I found both bulbs were shattered. I sent pictures multiple times to LightUP, as they requested, trying both jpeg and png formats, but they kept responding that either they couldn't open the files or there were no files attached to the email I sent. I tried many times, and blind-copied myself on the emails I sent them so I could verify the image files had in fact been included, but they continued to ask me to please try again. I've never had this issue before and eventually realized they were simply jerking me around and gave up communicating with them.
It may have helped some people but first of all it was super hard to use the website to find anything to use to revise, you have to make your own flash cards so not useful for last minute revision. The videos are basically what you learn in school there is no extra helpful information and not really anything much of use. Also in a video she said ‘if you was going to’ which while teaching English is not great. For me this purchase was a complete waste of money I had it for a few weeks and barely used it as I found no use from it. It may be able to help people but it’s information you can find very easily on YouTube, there is nothing special about it please do not give into these tiktok videos saying they went from a 4 to a nine the night before just from using this website, it is very obviously fake and I wish I realised that more, the pressure of exams got to me and I purchased a month of subscription and I really regret it so advice to the next year 11’s or parents of them, you can get more and better for free so do not bother.
Reply from lightup.com2025-07-08
We do apologize, we have tried reaching out requesting order information, however we do not supply Videos for teaching. If you are needing help with lighting please reach out to 800-998-6977
The personal customer service of this company is outstanding. I cannot say enough good things about their dedication to solving any problems that might occur and ensuring the safe delivery of your products. They have quality products at some of the best prices you will find anywhere. I highly recommend them to anyone requiring quality LED Lighting solutions. Thank you so much Lightup team.
Reply from lightup.com2025-04-10
Thank you for taking the time to leave a review! We are thrilled to hear that our customer service representative was able to clear up and solve the problem you were experiencing.
Your feedback means a lot to us and helps us continue to improve our services.
Great price, fast shipping, well packed items with no (zero) shipping damages. Bulbs worked great as intended. Great seller.
Reply from lightup.com2025-04-07
Thank you for your review! We are thrilled to hear that you love the bulbs and that your delivery arrived without any damage. Your satisfaction is our top priority, and we appreciate your kind words.
Thank you for your feedback! We are happy to hear that your order arrived as expected and in a timely manner. Your satisfaction is our priority, and we appreciate your business.
If you have any further comments or need assistance, please feel free to reach out.
You got the order right and delivered in a timely manner.
Reply from lightup.com2025-03-18
Thank you for your feedback! We are happy to hear that your order arrived as expected and in a timely manner. Your satisfaction is our priority, and we appreciate your business.
If you have any further comments or need assistance, please feel free to reach out.
D
David · 3 reviews · Verified · Experienced 2025-02-12 ·
★★★★★
Exactly what I needed
Exactly what I needed. Easy install. Love the options for hue and brightness
Reply from lightup.com2025-03-12
Thank you for sharing your feedback. We appreciate your business
Great experience. I could not find those particular lights anywhere because I had two go out on the front of my home and needed a replacement, so I bought as many as I could.
Reply from lightup.com2025-03-11
Thank you for sharing your feedback. We appreciate your business
High quality product that lives up to expectations. While professional installation was needed the product was simple and straightforward enough that no learning curve was necessary.
Reply from lightup.com2025-02-19
Thank you for sharing your feedback. We appreciate your business
This Company is the best! I have ordered reliable LED lights since 2016 from them! I have replaced several commercial building worth of lights and still have not had to replace any!
Reply from lightup.com2025-02-18
Thank you for sharing your feedback. We appreciate your business
Your product is great. Your website was not current so what I ordered was discontinued and it cost me more $$$$$ to finish the project and have the lights match.
Reply from lightup.com2025-02-11
Thank you for sharing your feedback. I’m sorry to hear about your experience! We understand how frustrating that must have been, and will look into this issue and address internally.
Euri lights are very good, excellent actually. I’ve used both the Euris and lightup.com before, and I like to keep several of these lights handy. Lightup ships quickly and these bulbs last a long time. I recommend going with both Lightup and the Euri product.
Reply from lightup.com2025-01-27
Thank you for sharing your feedback and appreciate your business
