Lisa Leonard Designs

Dear Melanie, We are truly sorry to read your review and for the concern this situation has caused you. That is certainly not the experience we want for any of our customers. According to the tracking information associated with your order, it appears that your package was delivered. We sincerely hope it has safely reached you. If for any reason you have not received it, please contact us immediately at [email protected] , and we will be more than happy to investigate this for you right away and ensure it is fully resolved. We also want to reassure you that we are a legitimate and established company, and we genuinely care about every customer’s experience. We regret that your interaction felt otherwise. Please do not hesitate to reach out so we can personally assist you. Warm regards, Lisa Leonard Customer Service Team

Dear Fiauna, We are truly sorry to read your review and for the frustration this situation caused you. That is never the experience we want for any of our customers. We would like to clarify that your order was fully refunded after it was not delivered due to a delay with the shipping carrier. As soon as it became clear that the package had not been successfully received, a full refund was processed. While we completely understand how disappointing the situation must have felt, please know that this was not a case of “fake tracking,” but rather an issue that occurred during transit with the carrier. We are a legitimate and long-standing company, and it truly saddens us to see that this experience led you to feel otherwise. We sincerely apologize again for the inconvenience and disappointment caused. Warm regards, Lisa Leonard Customer Service Team

Dear Jenny, We are truly sorry for your experience and for the disappointment you described. Receiving a blank coin instead of your engraved piece is understandably frustrating, especially after waiting several weeks. During the holiday season, we experienced exceptionally high order volumes, which unfortunately impacted processing times. However, we fully recognize that this does not lessen the frustration of receiving an incorrect item. We would like to clarify that this was a production error, and while rare, occasional manufacturing mistakes can occur. As soon as the issue was brought to our attention, a replacement order was issued to correct it. We sincerely hope the new piece has reached you safely. We also want to mention that your case was handled by a member of our customer service team. While we do use automated responses to acknowledge inquiries, a human representative did review and assist with your order. We deeply regret the inconvenience this caused and appreciate you bringing it to our attention. Warm regards, Lisa Leonard Customer Service Team

Dear Heath, We are truly sorry to read your review and for the disappointment you experienced. That is absolutely not the standard we hold ourselves to. If an item arrived damaged, we sincerely apologize. That is never how we intend our pieces to reach our customers. Every order is carefully inspected before shipping, so it truly concerns us to hear this. We were unable to find prior contact from you regarding this issue, and we truly wish we had been given the opportunity to assist sooner -as we would have immediately worked with you to resolve it, including sending a replacement if necessary. A member of our team will be reaching out to you directly to assist. We would be more than happy to arrange a return or replacement for you. To help us investigate and resolve this quickly, we kindly ask that you send a photo of the item as it arrived so we can better understand what occurred. Your satisfaction is extremely important to us, and we genuinely regret that this experience fell short of expectations. Warm regards, Lisa Leonard Customer Service Team

Hey Donna! We’re so grateful for your support and happy to hear such positive feedback. Thank you for sharing your experience!💜

Hi Bonnie , We’re truly sorry for the frustration and disappointment you experienced with your order. That’s never the kind of experience we want any of our customers to have, and we completely understand how stressful delays and unclear communication can be. 🙏😔 We understand your frustration, and we can confirm that our team had already processed the cancellation and fully refunded your order right after the weekend, and informed you of the update🙏 While this situation didn’t go as we’d hoped, we truly appreciate you giving us a chance and sharing your feedback. It helps us continue to improve. If you ever reconsider in the future, we’d love the opportunity to give you a much better experience. 💖 With sincere apologies, The Lisa Leonard Team

Hi there, We're truly sorry to read your message and to hear that you feel this way. We always aim to provide products and service that bring joy and meaning to our customers. We’d love the chance to look into this and help, but unfortunately, there are no order details or customer information included in the review, so we’re unable to follow up directly. If you'd be willing to reach out to us at [email protected] , we'd be more than happy to assist and make things right🙏😘 *We kindly ask that communication remains respectful-our team is here to help and always wants to listen with care ❣️ With sincere apologies, Lisa Leonard Team

Hi Christina, We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. 🙏 We understand how disappointing this must have been, and we sincerely apologize for the inconvenience caused. We see that a refund has already been issued, but we’d still love to follow up and see how we can make this right. One of our team members will be reaching out to explore what more we can do to ensure you're fully satisfied. Thank you again for bringing this to our attention. We value you as a customer and want to make sure you feel cared for. ❤️ Lisa Leonard Team

Hi Diane , We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is absolutely not the level of quality or service we strive to provide. We’d love the opportunity to make things right. Please reach out to us at [email protected] or through our contact page: https://www.lisaleonard.com/pages/contact-us , and a member of our team will be happy to assist you further. Thank you again for your feedback—it helps us do better. The Lisa Leonard Team

Hi there, Thank you so much for your feedback—we're truly sorry for any confusion or concern. We want to reassure you that all of our sterling silver pieces are made from genuine .925 silver. In rare cases, the 925 stamp may be missing due to human error, as each piece is hand-stamped individually. Whenever this happens, we’re more than happy to send a replacement. We also see that one of our team members has already assisted you and that a refund was issued. We hope everything has been resolved to your satisfaction, and if there's anything else we can do, please don’t hesitate to reach out at [email protected] 💛 The Lisa Leonard Team

Hi Suzy, We’re truly sorry for the inconvenience and disappointment this delay has caused—especially around such a meaningful occasion. We completely understand how frustrating it is to be left without a gift on an important day. There was unfortunately a shipping delay that occurred beyond our control, and we sincerely apologize for not being clearer about that at the time. We hope that by now your order has arrived safely. hoping that the 20$ credit you got as compensation will help:) For more help, please don’t hesitate to reach out to us at [email protected] we’ll do everything we can to assist you right away. Thank you for your patience and for giving us the opportunity to make this right 🌸🌸 Lisa Leonard CS Team

Hi Sue, Thank you for sharing your experience, and we’re truly sorry for the delay and any confusion caused. We want to clarify that all of our jewelry is custom made, and as noted on our website, production typically takes between 1 to 3 weeks before shipping. That said, we’re very sorry to hear that your order took longer than expected, and we completely understand how frustrating it must have been—especially when it was intended as a gift. We’re glad to hear that it has arrived, and we hope you’re happy with the piece. If there’s anything else we can do to help, please feel free to reach out to us at [email protected] . We're always here for you ❤️ 🧡❤️ 🧡 Lisa Leonard CS Team

Hi Kathy, We’re truly sorry to hear about your experience and understand how upsetting it must have been to wait so long without clear communication. We’re happy to see that your order has since been delivered, and we truly hope you’re happy with your bracelet.💓 💞 We want to clarify that all of our jewelry is custom made, and as noted on our website, the production process can take 1 to 3 weeks before shipping. We apologize if this wasn’t clearly communicated, and for any delay that occurred beyond the expected timeframe. As a small gesture of apology, I’ll make sure that the shipping charge you paid is refunded—thank you for your patience and understanding. 💘 If there’s anything else we can do to support you, please don’t hesitate to reach out at [email protected] With love, The Lisa Leonard Team

Hi Dadzia, Thank you so much for being a long-time supporter of Lisa Leonard Designs—it truly means a lot to us💘 We’re so sorry your recent experience didn’t meet the standard you’ve come to expect, and we appreciate you taking the time to share your feedback. We hope the replacement order arrived safely and that you love it! As a small thank-you for your patience, we’ve added $10 in store credit to your account. If there’s anything else we can do, we’re always here to help at [email protected] 💛 ❤️ 🧡 Lisa Leonard CS Team

Hi Chad, We’re truly sorry to hear about your experience and understand how frustrating this must have been-especially when ordering something so meaningful. To clarify, your order came in over the weekend, and we responded on Monday. And after checking with our production team, we informed you that the order was already in the shipping process and could no longer be canceled. Sorry about that! We later sent detailed instructions on how to return the order for a full refund, but it seems that option wasn’t used.🙏 We’re genuinely sorry for the disappointment and that we weren’t able to catch the customization error in time. ✅As a small thank-you for your patience, we’ve added $10 in store credit to your account. If there’s anything else we can do to help, please don’t hesitate to reach out to us at [email protected] 💝 Lisa Leonard CS Team

Dear Kimberly, First, we are truly sorry to hear about your experience and your frustration. It means a great deal to us that you have purchased multiple rings from us over the years, and we never want a loyal customer to feel disappointed. We would like to gently clarify that our standard warranty period is 60 days from the date of purchase. Under the name provided, we are able to locate an order from 2022, which would now be well outside of our warranty timeframe. In the past, we have occasionally offered repairs beyond warranty as a courtesy when possible. However, after several years of wear, certain repairs are no longer feasible depending on the condition of the piece and material integrity. Please know that this is not a reflection of unwillingness to help, but rather limitations in what can realistically be restored after extended use. We truly regret that this situation left you feeling unsupported. If you would like us to take another look at your case, we warmly invite you to reach out to us directly at [email protected] , and we will gladly review your options again. We sincerely value your past support and are sorry this experience has caused disappointment. Warm regards, Lisa Leonard Customer Service Team

Dear Nicolee, We sincerely apologize for the delay in responding to your review. We are truly sorry to read about your experience and the frustration it caused. Over the past year, we have made significant improvements to our processes, communication systems, and customer service response times. We take feedback like yours very seriously, and it has helped us continue to grow and improve. We deeply regret that your experience did not reflect the standards we strive to uphold. Warm regards, Lisa Leonard Customer Service Team

Dear Dana, We sincerely apologize for the delay in responding to your review. We are truly sorry to read about your experience and the frustration it caused. We would also like to gently clarify that we are a legitimate and long-standing company, proudly serving thousands of customers over the years. Feedback like yours is taken very seriously. Over the past year, we have made meaningful improvements to our communication systems and customer service processes to ensure a smoother and more responsive experience for our customers. As we are unable to locate order details based on this review alone, we kindly invite you to contact us directly at [email protected] with your order information so we can personally review your case. We would truly appreciate the opportunity to make this right and would be happy to send you a complimentary gift as a gesture of goodwill. We deeply regret that your experience did not reflect the standards we strive to uphold. Warm regards, Lisa Leonard Customer Service Team

Dear Candace, First and foremost, we sincerely apologize for the delay in responding to your review. We are truly sorry that it has taken us this long to acknowledge your experience. Reading your message genuinely saddens us — especially knowing that this necklace was meant for such a meaningful occasion for your daughter. We can only imagine how disappointing it must have been to receive an engraving that did not reflect what you had requested. That is absolutely not the standard we strive for, and we deeply regret that this happened. We can see that the item was returned and that a full refund was issued once it was received back at our facility. While we are glad the refund was processed, we completely understand that this does not undo the frustration and disappointment you experienced. As a small gesture of our sincere apology and appreciation for your past support, we have added a $20 store credit to your account. It is simply our way of expressing that your experience truly mattered to us. Over the past year, we have continued strengthening our quality control and communication processes, and feedback like yours plays an important role in helping us improve. We are genuinely sorry that we fell short in your case and truly regret that your experience did not reflect the care we aim to provide. Warm regards, Lisa Leonard Customer Service Team

Dear Tiina, We sincerely apologize for the delay in responding to your review. We are truly sorry that it has taken us this long to acknowledge your experience. As a returning customer who has supported us multiple times in the past, it genuinely saddens us to read your message. Your loyalty over the years has meant so much to us, and we deeply regret that your most recent experience left you feeling disappointed. We completely understand how frustrating it must have been to wait for your ornament, only to then go through a return process that felt long, confusing, and exhausting. That is never the experience we want any of our customers to have -especially someone who has trusted us again and again. The delays, the incorrect return address, and the time it took to process your refund should not have unfolded the way they did. While we are glad the refund was ultimately issued, we fully understand that the journey to get there was stressful and disappointing. We have made meaningful improvements to our return procedures, communication timelines, and internal systems specifically to prevent experiences like this from happening again. We truly regret that we fell short in your case and are sincerely sorry that your last experience did not reflect the care and quality we strive to provide. As a small gesture of our sincere apology, we would truly love to send you a complimentary gift from us and hope you might allow us the opportunity to do so. Warm regards, Lisa Leonard Customer Service Team