LoneStar Casino (lonestarcasino.com) has a 2.6 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 44% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
N
Nick Morton · 3 reviews · Experienced 2026-06-06 ·
★★★★★
If I could give a no star I would
If I could give a no star I would, I've been trying to collect my winnings for 5 days now even canceled and resubmitted it. Then going back to check recent past redemptions and they use to be there no coming up with no data. Must be trying to get outta paying since there closing the online gambling down.
Reply from LoneStar Casino2026-06-13
Hi Nick,
Thank you for sharing your feedback. We understand how you feel regarding your redemption request and the account activity information you've mentioned.
Redemptions may go through review steps, and processing times can vary. We also hear your concerns regarding the timeline, your redemption history, and your overall experience.
Since you've already been managing your redemption request, we'd like the opportunity to take a closer look and assist you further. Please reach out to us at [email protected] and mention that you were advised to contact us regarding your Trustpilot review so our team can review your concerns more closely. Our team is available 24/7 and always ready to help.
We appreciate you being part of the LoneStar community!
A
Andy Campbell · 8 reviews · Experienced 2026-06-12 ·
★★★★★
Great selection of games
Great selection of games. Takes a long time to receive your redemption. Have been waiting a week and still says pending.
Reply from LoneStar Casino2026-06-13
Hi Andy,
Thank you for sharing your feedback. We're glad to hear you're enjoying our selection of games.
We understand your concerns regarding the wait for your redemption and appreciate you bringing this to our attention. Redemptions may go through review steps, and processing times can vary.
We'd love to have the opportunity to take a closer look at your concerns. please reach out to us at [email protected] and mention that you're contacting us regarding your Trustpilot review so our team can review your concerns more closely.
We appreciate you being part of the LoneStar community!
H
Haillie · 6 reviews · Experienced 2026-06-06 ·
★★★★★
Website is trash!
The customer service on this website is trash. Once again, I am on day 6 waiting on my redemption for the second time. You’d think after you’ve already redeemed with them it wouldn’t take days still. They tell you to email support but when you do the only thing you get back are automated responses. If y’all want instant or even 24 hour payouts LoneStar is not it! I’ve even emailed their payments dept and still can’t get anything from them but automated responses. I just want my money 😩 I DO NOT recommend this site.
Reply from LoneStar Casino2026-06-13
Hi Haillie,
Thank you for sharing your feedback. We understand how you feel regarding the wait for your redemption and the updates you've received from support.
Redemptions may go through review steps, and processing times can vary. We also hear your concerns regarding the timeline, the communication you've received, and your overall experience throughout the process.
Since you've already been in contact with our support team, we'd still like the opportunity to take a closer look at your concerns. Please continue working with our team at [email protected] and mention that you're reaching out regarding your Trustpilot review so your concerns can be reviewed more closely.
We appreciate you being part of the LoneStar community!
Great experience with a huge selection of games and more added all the time it seems like! Always a fast and friendly response when customer service is needed. I have no compliants!
Reply from LoneStar Casino2026-06-13
Hi Jeremey,
Thank you for the fantastic review!
We're delighted to hear that you've been enjoying our wide selection of games and that you're noticing new additions being added regularly.
It's also wonderful to know that our support team has been able to provide fast and friendly assistance whenever needed.
Your kind words mean a lot to our team, and we're thrilled that your experience with LoneStar has been such a positive one.
We appreciate you being part of the LoneStar community!
J
Jonathan Bubrow美国 · 1 review · Experienced 2026-06-04 ·
★★★★★
Redeeeeeeeem MEEEEEEEEE
Doing great: TONS of games. Site is easy to use. Nice clean look. Good GC and SC sales. Value.
Customer Service: Prompt response times on tickets. Thourough and helpful answer to questions.
Could do a little better:
Redeem Times. Redeem times. Redeem times.
My only issue with Lone Star is the wait time between redeeming and receiving the prize money. If you could improve this area you guys would be verified 10 out of 10.
Overall a fun Site. I plan on spending some time and money with y'all
Reply from LoneStar Casino2026-06-05
Hi Jonathan,
Thank you for taking the time to share your experience with LoneStar! We're delighted to hear you're enjoying the wide selection of games, the site's design, our GC and FREE SC offers, and the support you've received from our team.
We also appreciate your feedback regarding redemption processing times. Redemptions may go through review steps, and processing times can vary. Your comments are valuable, and we understand how important this aspect of the experience is to our players.
We would like the opportunity to take a closer look and assist you further. Please reach out to us at [email protected], our team is available 24/7 and always ready to help.
We appreciate you being part of the LoneStar community!
