LoneStar Casino (lonestarcasino.com) has a 2.6 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 44% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
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April · 25 reviews · Experienced 2026-06-19 ·
★★★★★
First redemption
UPDATE::: Received my redemption at 12noon today, redeemed it on Saturday evening… I will definitely continue playing this site because it was my very first time ever playing…
This is my very first redemption & I’m currently on day 4 of no payout… I have played a few online sites & actually fell in love with this site the very first time played this past Saturday but all other sites I ever played, would have been payed out by now… I want to continue playing this site but very skeptical about putting money on if I can’t get my winnings …. And I LOVE to play these online sites so trust I PUT MONEY ON TO PLAY!!!! Hopefully, payout will happen eventually….
Reply from LoneStar Casino2026-06-27
Hi April,
Thanks for taking the time to share!
We’re glad to hear you enjoyed your first experience playing on LoneStar and that the games made a strong impression.
We understand your concerns around redemption timing and how important it is to feel confident when continuing to play. We appreciate you sharing your update and experience with your first redemption.
Your feedback helps us continue improving both gameplay and the overall player experience.
We’re happy you’re here with us at LoneStar!
D
Deborah美国 · 7 reviews · Experienced 2026-06-20 ·
★★★★★
I enjoy the games
I enjoy the games. The only thing I don't like is that it takes so long to receive the redemptions. If that would be more efficient, this would be one of my favorite casinos.
Reply from LoneStar Casino2026-06-24
Hello Deborah,
Thank you so much for sharing your feedback with us. We are absolutely thrilled to hear that you are enjoying our selection of games and that we are close to becoming one of your favorite places to play.
We completely understand that a smooth and efficient redemption process is a huge part of a great experience. While our team works diligently to process every request safely and securely, we are always looking for ways to streamline our system and make things even faster for our players. Your feedback is incredibly valuable as it helps us improve the entertainment experience we offer.
Thank you for being a part of the Lonestar community, and we look forward to making your future visits even better. Best of luck on your next spins.
C
Caleb H · 14 reviews · Experienced 2026-06-22 ·
★★★★★
30 Days & Counting
I placed a redemption request for $6,071.20 on 05/23/2026 which has remained unpaid. As of today, 30 days have passed since my request.
I have completed 81 redemptions with Lonestar since 05/28/2025, ranging from $100.50 to $5,101. Out of those 81 redemptions, 44 of them were for more than $2,000. The longest wait I ever experienced was 4 days, and nearly every redemption was paid within 2 days.
When a casino has no problem accepting deposits but suddenly delays or refuses to pay a legitimate redemption, it destroys the trust that players place in the platform. Based on my extensive redemption history with Lonestar, there is no reasonable justification for a payout to remain pending this long.
At this point, I have lost confidence in Lonestar’s ability or willingness to honor player redemptions in a timely manner. I will not be depositing another dollar with this casino, and I strongly discourage others from playing here until they demonstrate that they can consistently pay legitimate winnings.
There are plenty of online casinos available. Choose one that values its players enough to pay them when they win.
Reply from LoneStar Casino2026-06-23
Hello Caleb,
Thank you for reaching out and sharing your feedback with us. First and foremost, we truly appreciate your long-standing loyalty and the extensive history you have shared with Lonestar.
Given your excellent experience with your past requests, we completely understand how unexpected this current wait must feel. We want to assure you that we remain fully committed to honoring all legitimate player redemptions safely and securely. Account reviews and standard verification processes can occasionally extend past the usual timeframe, but our goal is always to ensure every player receives their funds.
Your trust is incredibly valuable to us, and we want to look into this specific transaction immediately to see exactly where it stands and help move it forward.
Please reach out directly to our dedicated support team at [email protected] with your account details so we can escalate your case and provide you with a clear, direct update. We are here to support you and hope to restore your confidence in our platform.
C
Corey · 3 reviews · Experienced 2026-06-20 ·
★★★★★
No longer a good site stop playing here
I used to love this site but it’s no longer ran like is was I am in silver tier which is the second from
The highest and I won and I have expedited redemptions well it should have been approved by now but it is not been I have reached out to customer service with no response I seen all these reviews they have been receiving and I will not play here no longer u less my redemption is to me asap you want my reviews to change send me my money
Reply from LoneStar Casino2026-06-24
Hi Corey,
Thank you for your insights! We appreciate you taking the time to share your experience.
We understand your concerns, especially regarding your redemption and VIP tier benefits. While expedited redemptions are a feature of certain tiers, requests may still go through review steps to ensure everything is handled securely and in line with account guidelines, which can sometimes affect timing.
We’d really like the opportunity to take a closer look at your account and provide you with clear updates. Please feel free to reach out anytime at [email protected], and our team will be happy to assist you further.
We’re thankful you’re part of the LoneStar experience!
Unfortunately get my redemption has not been good 3 days and nothing I have played other sites that pay better was counting on this redemption now I am not sure if they will pay will update to 4 or 5 stars if I get paid out
I am responding to there response I have contact support several times. And still no redemption very frustrating
Reply from LoneStar Casino2026-06-23
Hi Terri,
Thank you for reaching out to us. We completely understand how important a timely redemption is to you, and we want to assure you that your peace of mind is our top priority. We always aim to keep the experience completely reliable and smooth from start to finish!
Redemption times can occasionally vary depending on standard bank processing windows, but we are absolutely committed to making sure our players receive their well-deserved redemptions safely and securely.
We would love to help get this fully sorted out for you right away. Please reach out to our dedicated support team at [email protected] with your account details. We will gladly look into the status of your request and provide you with a prompt update.
Thank you so much for your patience, Terri, and we look forward to earning those 4 or 5 stars once we get everything squared away for you!
C
Casino man · 20 reviews · Experienced 2026-06-23 ·
★★★★★
Trash so glad indiana banned this shit…
Trash so glad indiana banned this shit cuz all they do is scam ur shit
Reply from LoneStar Casino2026-06-24
Hi There,
Thanks for letting us know your thoughts. We appreciate you taking the time to share your experience.
We understand that your experience didn’t meet expectations. At LoneStar, we aim to provide a fair and enjoyable gaming environment, with all gameplay outcomes designed to be random and all account activity handled in line with platform guidelines.
We’d like the opportunity to take a closer look at your concerns and provide any clarity you may need. Please feel free to reach out anytime at [email protected], and our team will be happy to assist you further.
We appreciate you being part of the LoneStar community!
S
Scott Cavin · 1 review · Experienced 2026-06-22 ·
★★★★★
I had filed for a redeem on a…
I had filed for a redeem on a significant amount and did not see updates on the pending order. After 4 days I started trying to verify my verification and it seemed to be all correct. I e mailed the the resource team and after a couple days they had diligently found my issue and was promptly fixed. They have earned a continued loyal fan and thank you for everything.
Scott C
Reply from LoneStar Casino2026-06-22
Hi Scott!
Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to have earned your continued loyalty, and we are so happy to have you as a valued member of the Lonestar family.
While we always aim for everything to move as quickly as possible, we are so glad to hear that our dedicated support team was able to dive in, diligently find the solution, and get your redemption promptly sorted out for you. Our team takes great pride in making sure our players feel completely supported and cared for every step of the way!
Thank you again for your fantastic 5-star review, Scott. We appreciate your patience and your wonderful feedback. Wishing you the absolute best of luck on your next spins, and enjoy your winnings! ✨🎉
L
Lee · 3 reviews · Experienced 2026-06-20 ·
★★★★★
This is a legit site I’ve cash out…
This is a legit site I’ve cash out almost 15k and am waiting on another 6. They do go through your payments and make sure you are the owner of the cards that are being used. Their support is good and when you make it to the next tier you have VIP suooort and they are amazing. I was in a bind once and I needed to expedite my redemption and they were all over it. I would 100% recommend trying it out.
Reply from LoneStar Casino2026-06-21
Hi Lee,
Thank you for the wonderful review and for sharing your experience with Lonestar Casino! We're delighted to hear that you've had positive interactions with our support team and that the VIP support experience has been helpful for you.
We appreciate your recognition of the verification process and the efforts made to help maintain account security. It means a lot to hear that you would recommend Lonestar Casino to others. Thank you for being part of our community, and we look forward to continuing to provide an enjoyable experience.
L
Leiri Perez · 1 review · Experienced 2026-06-21 ·
★★★★★
Friendly
It was good,they answered quickly and resolved the problem
Reply from LoneStar Casino2026-06-21
Hello Leiri,
Thanks for sharing your experience! It’s great to hear that our team was able to respond quickly and help get things sorted for you. We always aim to keep things smooth and straightforward, so your feedback means a lot. We appreciate you being with us and hope you continue to enjoy your time on LoneStar Casino.
If you ever need any further assistance, you can always reach out to us at [email protected]
Initially the site was fine, I had gotten a few withdrawals before no issue. KYC'd and everything, they have any information they would need to process a redemption. Now, my most recent withdrawal has been pending since June 8th (it is now June 21st btw!) and when I've reached out to support, they're claiming to do some sort of "routine account review." There should not be any sort of issue with my account for this to even be happening. Play elsewhere on a platform where they don't disrespect your time and intelligence.
Edit: they STILL have not processed my redemption after almost an entire month. Shameless.
Reply from LoneStar Casino2026-06-21
Hi Trent,
Thank you for taking the time to share your feedback. We’re glad to hear your account and previous redemption experiences went smoothly. We understand your concerns regarding the current pending request and the review process mentioned. These checks can occasionally occur depending on account activity and are part of maintaining platform security and integrity.
If you’d like a more detailed update, feel free to contact [email protected] for further assistance.
H
Hi · 4 reviews · Experienced 2026-06-20 ·
★★★★★
This website is complete garbage
This website is complete garbage. When you get into a bonus the page refreshes over and over and over. Half the games load and then give an error. If you want to spend more time refreshing the website over spinning then use lonestar casino!
Reply from LoneStar Casino2026-06-21
Hi there,
Thank you for sharing your feedback. We're sorry to hear that your experience with game loading and page performance did not meet your expectations. We understand how important a smooth and reliable gameplay experience is.
We appreciate you bringing these concerns to our attention. If you continue experiencing loading issues, game errors, or page refreshes, please contact [email protected] with details about the games involved, your device, and browser information so our team can review the situation further.
Would be a great site if they would stop with the money grubbing pop ups and get it out of their system to stop refreshing to kick you out of your game. Stop allowing a game to hit play for you before it even loaded. It theft. It’s jenky and I will never give you money as long as your system steals from me. Or should I say plays the game that hasn’t loaded yet.
Reply from LoneStar Casino2026-06-21
Hi Christanna,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience and the concerns you've encountered while playing on the platform.
Feedback like yours helps us better understand where improvements may be needed. If you continue to experience these issues, please contact [email protected] with details about the game, device, and browser you are using so our team can review the situation further.
Will update to a 5 star once I receive my redemption
Reply from LoneStar Casino2026-06-21
Hi Dylan,
Thank you for your feedback and for giving Lonestar Casino a try. We appreciate you sharing your experience and understand that the timing of a redemption can be an important part of your overall impression of the platform.
If you have any questions regarding your redemption request or would like us to review your account, please contact [email protected]. Our team will be happy to look into it and provide any available information.
S
Scott Perkins · 7 reviews · Experienced 2026-06-18 ·
★★★★★
Specific Redemption Times
I really like the platform but the need to be more specific on redemption it said you could get pre paid debit card instantly but its veen 2 days
Reply from LoneStar Casino2026-06-21
Hi Scott,
Thank you for sharing your feedback and for your kind words about the Lonestar Casino platform. We appreciate your comments regarding the redemption information and understand the importance of having clear expectations about processing timelines.
If you would like an update on your request, please contact [email protected] and our team can take a closer look at your account and provide any available information.
C
Charles Crews · 2 reviews · Experienced 2026-06-03 ·
★★★★★
I have had the most horrible and…
I have had the most horrible and negative experience with Longstar casino. I actually had 3 redemptions and that was over a month ago I have got paid for one, the other says it was paid to my card but bank has no record of it on top of it was not even listed or paid on the redemption site on longstar. The other redemption I was told it was put back on my account but that was false because there is only a 5 cent balance on account and $220. Was redemption amount. I have not received any help with getting my money all they tell me is lies and have been getting the run around over 18 days now. You think Customers relations would try to contact me and resolve the issue but that has not happened they just basically held onto my money that I won and lined their pockets!!!! Horrible CUSTOMER SERVICE.
Reply from LoneStar Casino2026-06-21
Hi Charles,
We understand your concerns regarding your redemption requests and the information you have received about their status. We recognize how important clear communication and accurate updates are throughout the redemption process.
Please reach out to [email protected] with your account information and any relevant details so our team can take a closer look and provide any available updates. We appreciate your feedback and the chance to better understand your concerns.
A
Amy · 1 review · Experienced 2026-06-17 ·
★★★★★
The best online real cash out casino…
The best online real cash out casino game I have ever played or found..
Reply from LoneStar Casino2026-06-21
Hi Amy,
Thank you for the amazing review! We're honored to hear that Lonestar Casino stands out as one of your favorite online gaming experiences. It's great to know you're enjoying the platform and everything it has to offer.
We truly appreciate your support and are grateful to have you as part of the Lonestar Casino community. Thank you for taking the time to share your experience with us.
S
Scott · 4 reviews · Experienced 2026-06-19 ·
★★★★★
Maybe i'll come back and update
Maybe i'll come back and update, but for now this is a HARD PASS! Do not use Lonestar - they've been claiming that my redemption has been paid out and it shows as that in my account, but I don't have anything in my bank account. The whole "check with your bank" is such a stupid response because my bank can't give me information on a transaction that they didn't receive. I should have known that this was going to be difficult with the trouble I had during the KYC verification process and now I'm dealing with more trouble with this. If you're considering using Lonestar you might as well throw your money into a burning fire. LESS THAN ONE STAR
Reply from LoneStar Casino2026-06-21
Hi Scott,
Thank you for sharing your feedback. We understand your concerns regarding your redemption experience and the communication you've received throughout the process. We also appreciate you taking the time to describe the challenges you've encountered.
Because account specific situations can vary, we would like the opportunity to review your case in more detail. Please contact [email protected] with your account information so our team can take a closer look and provide any available updates. Your feedback is important to us, and we appreciate you bringing these concerns to our attention.
M
Marcus Pippen · 29 reviews · Experienced 2026-06-19 ·
★★★★★
If I could give less than one star I…
If I could give less than one star I would I have won one time in 5 years and play daily I can’t even hit a bonus and when I do it’s 2.50 or 5.00 it’s bullshit lonestar is fuked up pos. You play here but you want win here.
Reply from LoneStar Casino2026-06-21
Hi Marcus,
Thank you for sharing your feedback and for being a long time player. We understand that game results have not matched your expectations and appreciate you taking the time to let us know about your experience.
We value your comments and are always looking at ways to improve the overall player experience. If there is anything specific you would like us to review, please reach out to [email protected] and our team will be happy to assist.
S
Shelby Pope · 1 review · Experienced 2026-06-19 ·
★★★★★
SSN for verification
I’m really upset because I didn’t know I needed to give them my ssn to be verified because mcluck and chumba only asked for ID and proof of address…..I don’t really trust giving them my ssn, I guess my win will be sitting there…..
Reply from LoneStar Casino2026-06-21
Hi Shelby,
Thank you for sharing your concerns. We understand that being asked to provide additional information during the verification process may feel unexpected, especially when your experience has been different on other platforms.
Verification requirements can vary and are designed to help confirm account ownership and maintain account security. If you have questions about the information being requested or would like more details about the verification process, please reach out to [email protected]. Our team will be happy to provide guidance and address any concerns you may have.
B
Brittany · 12 reviews · Experienced 2025-10-17 ·
★★★★★
Fine
Great deals, daily login rewards, and they also have social media rewards… they also have a great selection of games… my first redemption was in my account in less than a day.. haven’t received my second redemption but it has only been a day
Reply from LoneStar Casino2026-06-21
Hi Brittany,
Thank you for the fantastic review! We're glad to hear you're enjoying the deals, daily login rewards, social media promotions, and the wide selection of games available on Lonestar Casino.
It's great to know your first redemption experience went smoothly, and we appreciate you sharing your experience with your current redemption request as well. Thank you for being part of our community and for taking the time to share your feedback.