Love love, bonito
I like the clothes, the service however the fitting of clothes is not the good. One size
About Love, Bonito
Data updated- Website
- lovebonito.com
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 65% (22/34)
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About this business
Love, Bonito is the leading omni-channel womenswear brand in Southeast Asia. With a mission to empower the everyday Asian women, Love, Bonito’s comprehensive clothing assortment is designed to journey through various seasons of her life. Shop the brand’s bestselling basics, workwear apparel, motherhood essentials and more.Browse their tops, bottoms, skirts, dresses, pants, jeans, wedding guest outfits, workwear and more in the store. Experience confidence with every outfit for any occasion and moment.
Written by the business, not verified by us.Is Love, Bonito legit?
Love, Bonito (lovebonito.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 32% give 1 star; The business has replied to 65% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Bonitochico till Love Bonito
I have been with Love Bonitochico till now Love, Bonito witness every milestone they have gone through. Love the quality of their clothes, the fit and also the versatile of it being able to match easily.
Great clothes and customer service!
Love, Bonito really delivers on high quality, well-tailored clothing and great customer communication. We bought some items while on holiday in Singapore and have continued shopping with them online since returning to New Zealand.
The best fitting room!
The stores are beautiful and organized, but the best thing for me is the light in the fitting rooms. I hate fitting rooms with the light coming from above, it shows even more all our flaws and we often decide not to buy because of it, because we are unhappy with what we see in the mirror. Another good thing is that as a western girl, I can find clothes that I like and fit my body.
Elegant & classic without compromising quality
I love how their pieces are always unique, elegant, and of good quality. I also like the fact that the measurements in their site are accurate, and that the product photos they post are well curated. I truly support this brand to continue creating easy to wear and pair clothing. Side note, their Signatures are my favorite so far!
Amazing quality and the dress fits like…
Amazing quality and the dress fits like a breeze ❤️
Always on point
Good quality, very stylish
The worst return policy in this day and age of online shopping
I ordered 4 things from this company as a first time customer. The package was firstly sent to the wrong address and I didn't get it for a month or so and this was already a bad experience. Then when I did get the package and tried on the products, two of them were too small and I wanted to exchange sizes. For context when I purchased my items, 2 out of the 4 items were on sale, but the other 2 items that I wanted to exchange were not on sale and I bought them full price. I contacted customer service and asked for an exchange and they down right refused because they said the sale code had been applied to the entire cart and so none of the items could be refunded or exchanged and then sent me the refund policy to show that any 'sale items' could not be exchanged. I emailed back saying that even though the code was applied to the whole cart the products I wanted to exchange were not discounted at all from full price and that this policy doesn't make sense. They did not budge and would not even let me exchange the sizes of full prices items I paid for. Honestly this return policy would only make sense if discount codes could be applied to individual products in the cart but no, you can only apply the code to the whole cart and then the whole cart falls under this 'returns policy' even though you paid full price for certain items. This policy is downright ridiculous given the day and age and prevalence of online shopping atm. There were so many more styles I wanted to buy from LoveBonito but they have definitely lost a valued customer and I will be recommending all my influencer and non-influencer friends to stay away.
Reply from Love, Bonito2024-09-18
Dear March, Thank you for taking the time to provide us with feedback on your recent experience. We’re truly sorry to hear about the issues you encountered with your order and our return policy. We understand your frustration regarding the mix-up with the delivery address and the challenges faced when trying to exchange items. It’s disappointing to hear that our policy did not meet your expectations. While our return policy is designed to be as clear as possible, we understand that your feedback points out areas where we can make improvements. We will be sharing your comments with our team for review and future enhancements. If you have any further concerns or if there's anything else we can assist with, please feel free to reach out to us at [email protected]. We look forward to the opportunity to restore your confidence in Love Bonito and provide you with a positive shopping experience.
Great Quality & Versatile Styles
The versatility of the style, great online discounts, and the quality of the clothes keep me coming back for more. On a side note, I would appreciate seeing more tops that cater to the Muslim community.
I recently travelled to Singapore
I recently travelled to Singapore. I did some shopping from love bonito in 313 somerset store and experienced great service there. I enjoy love bonito as they have new chic styles plus amazing quality. I wish they would open in new zealand 🇳🇿 at some point.
Repeat customer!
Great customer service, variety in sizing and designs, very good quality materials.
Top quality material
Top quality material, good clean design, high-end trend at superb pricing
My new favorite clothing store
Always been a fan of Love Bonito and ordering online is very easy. Their sizing chart is accurate. Be mindful if you are ordering from outside SG though - there's an extra charge for taxes on top of the shipping fee.
Impressive Designs
From the moment I explored their collection, I was struck by the perfect blend of style, comfort, and quality. The designs are truly impressive. Each piece is crafted with an eye for detail and a strong sense of modern aesthetics. Whether you're looking for casual chic or something more polished, there’s a wide array of options that cater to different tastes and occasions. The color palettes are both refreshing and versatile, making it easy to mix and match with existing wardrobe staples.
During my second set of ordering i have…
During my second set of ordering i have brought 4 tops from the brand, but noticed that they are of poor cloth quality - seems like its the same as that of shein/shoppee. Price is expensive for a basic top having poor cloth quality; price should be reduced if they kept on making these type of clothing.
Reply from Love, Bonito2024-08-28
Dear Jade, Thank you for sharing your recent shopping experience with us. We sincerely apologize for the disappointment you felt regarding the quality of the tops you purchased. Your feedback about the fabric quality and pricing is extremely valuable to us, and we appreciate you bringing this to our attention. Please take a moment to share further details such as the specific product names and how they were below par, as it would greatly help us in addressing your concerns more effectively and assist you further. Kindly reach out to us at [email protected] with any additional details or concerns. We appreciate your patience and look forward to the opportunity to improve your experience with Love, Bonito.
Fun working environment and quite a…
Fun working environment and quite a chill environment. Job scope is fairly easy but requires training.
Innovative designs that celebrate every woman shapes
I only recently started to shop at Love, Bonito and love that they have innovative designs that celebrate different kind of body shapes - cleverly designed dresses that hide love handles, high quality material suitable for Singapore humid weather and unstated elegance. I recently wore their black knit dress as my flight outfit and felt so good and confident wearing it! I looked forward to supporting this local brand further!
Ripoff company
A few months ago, I got a funnel neck top and wore it only a few times because we have had such a warm winter. The top has severe pilling in the garment and requested for a full refund for the top. Their customer service representative ASSumed I had washed the garment when I never mentioned the garment being washed. They refused to accept a return or a refund and insisted on enforcing their own policies. This company DOES NOT CARE about their customer service nor their impact they have on the resources they are using. They just want their money and they don't care how they get it. I am sure they were able to get their refund back from the manufacture for the issue they had with the fabric and they are keeping the money they were refunded rather than refunding it back to the customer who made them aware of the issue with the fabric. AVOID THIS COMPANY AT ALL COSTS. THEY ARE A COMPLETE RIPOFF AND THEY ARE NASTY TO DEAL WITH
Reply from Love, Bonito2024-06-26
Dear Fiona, Thank you for sharing your recent shopping experience with us. We sincerely apologize for the frustration and disappointment you have experienced with your recent purchase and our customer service. We understand how upsetting it must be to receive a product that does not meet your expectations, and we regret that our initial response was not helpful. Your feedback is incredibly important to us, and we are grateful that you took the time to let us know about the issue. Kindly take a moment to provide us more details (e.g. email address, order reference, etc) for our customer care team to reach out and making things right. Thank you for your patience and for bringing these matters to our attention. If there's more you would like to share, kindly reach out to us at [email protected] and we'll be with you shortly. We look forward to the opportunity to restore your confidence in Love Bonito and provide you with a positive shopping experience.
Thoughtful Brand
Finally a brand designed with Asian proportions in mind. I usually struggle with finding my size and have to juggle between clothes that I like with looser fits that drag on my petite frame. Plus, they have so many padded styles which is perfect for my laziness and minimises the washing load. thank you love, bonito for actually thinking about us girls.
Horrible sizing and terrible customer…
Horrible sizing and terrible customer service. Will never give them my business again. Will also spread the word and tell everyone my awful experience with this brand.
Reply from Love, Bonito2024-06-11
Dear Amy, We're truly sorry to hear about your recent less-than-satisfactory shopping experience with us, and sincerely apologise that we did not meet your expectation. Your feedback is incredibly important to us, and we are grateful that you took the time to let us know about the issue. We want to ensure we address any concerns you may have. If you could take a moment to share more on your encountered experience, that would be extremely helpful for us! Please don't hesitate to contact us at [email protected], and we'll assist you promptly. Thank you for giving us the opportunity to make things right.
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