LoveScotch.com (lovescotch.com) has a 3.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 40% give 1 star; The business has replied to 38% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-10.
If I could give 0 or negative I would have given negative, I have ordered something for $280 but have not received a thing and it’s been one month. Every time I call I get next date. It’s fraud website, tone of complaints everywhere on internet
I’ve ordered from LoveScotch a few times now, and honestly, they’ve been great every single time. The selection is insane, they carry bottles I can’t find locally, including some rare ones I’d been hunting for forever. Shipping is fast, and everything always arrives well-packed and in perfect shape. You can tell they actually care about getting it to you safely, which I really appreciate. My latest order showed up today with two free nosing glasses that I was not expecting.
Hello, Tomas. Thank you so much for sharing your experience.
Stock information was wrong on their website. They still allowed an order to be processed. Then told me they couldn’t complete the order and still have my money. The customer service is absolutely awful. The management of this company should be ashamed. I really recommend you do not use these people.
Hello, I would like to assist with resolving this issue but I am unable to locate your order. Please email me at [email protected].
No phone contact. No accurate shipping. Supposedly LoveScotch recalled order the day the order was out for delivery. All excuses however quick to charge your credit card now the hassle of the dispute process. Do not do business with this company (if you can call it that)!
Hello, I would like to assist with resolving this issue. Please email me at [email protected].
Ordered 2 bottles from these guys and waited almost 2 weeks just to be told they didnt have the specific bottle I ordered. They replaced it with one similar after I gave them the green light but still took them 2 more days to start the shipping process. All I got now is a UPS tracking number with no progress since they haven't even dropped of the bottles. Never doing this again!
Hi Nick, we're sorry to hear about your experience and truly understand your frustration. We’ve sent you a request for more information so we can look into this further and make things right. Please check your messages and get back to us, we’d really appreciate the opportunity to resolve this for you. Follow up: We haven't received a response from you yet, and we'd like the opportunity to locate your order and understand what went wrong. Please PM us your full name, email address, order number, or feel free to contact me directly at [email protected] so we can make this right for you.
I have been ordering from LoveScotch for years but things have fallen off greatly there. They apparently use this new shipping company called WeShip and the order I placed 2 weeks ago to the day still shows as "Packed" but not "In-Transit" like the LoveScotch customer service claims that is (yet they can't confirm where it is or an ETA on multiple contact attempts). Long story short I would steer clear of this company for right now until they can sort our their shipping issues. I know I won't be placing anymore orders anytime soon. Hopefully I get either my order or a refund soon.
Stay away! Ordered $360 worth of whiskey, got a fedex number and it never arrived. Upon tracking the fedex number, it was delivered to the wrong address and signed by someone that was not me. I have all the evidence to provide proof and they will not refund me, nor send a replacement order. They will fully ignore your emails and calls. I am still trying to recover the lost money.
This is the worst online store for ordering spirits. Do NOT buy anything from them. I waited over 3 weeks just for a shipping notification. Went back and forth through emails and they eventually canceled my order without me asking for it to be canceled. Don't let the cheaper online prices fool you. Go anywhere else unless you like awful customer service. Stay far far away from Lovescotch.com. Terrible company
Place order March 31....no contact until April 4 when I open an online chat... Rep tells me one item is not in stock (showed 6 when I placed order). Removes item from order and tells me he'll expedite my order. I look on website the next day and it still shows 6 in stock. The order finally ships on April 10 with some halfa** company WeShip.. Got to facility in New York on April 15 and finally got delivered to wrong building in my business complex on April 21. I drive around to check with everyone this morning because there's no contact phone number for either business. Overall a very frustrating transaction.
Absolute scam of a company. Bought a whiskey bottle for a friends 50th birthday party and understand that I have to be there for 21 plus for signature, however the company that they outsourced delivery to has a 1.3 star review and they attempted to deliver three times all within 8 to 5 p.m. during business days. I am used to FedEx who calls you before sending back and giving you an option of pick up. They then kept half of the purchase price “per policy” and only refunded half, or would have charged $30 more $’s for another delivery . BEWARE and DO NOT USE. Will be sending into BBB as well.
I ordered a bottle of scotch for a friend's birthday. I had to contact the company (5 days after the order was placed) to find out that the order had never shipped. They agreed to ship the bottle at that time for a late delivery, but they would not refund the hefty $19.95 shipping fee. I cancelled my order. The company agreed that the problem with the shipment was their fault was but unwilling make any accommodation for my inconvenience. I will never order from this company again.
Dear Margaret, We sincerely apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be when an order does not arrive as expected, especially when it is intended as a gift. It is never our intention to cause delays, and we regret that your order was not shipped in a timely manner. While we did our best to resolve the issue by offering to ship the bottle as soon as we became aware of the delay, we recognize that this did not meet your expectations. We truly appreciate your feedback, as it helps us improve our processes to prevent similar situations in the future. Customer satisfaction is very important to us, and we regret that we were unable to meet your needs on this occasion. If there is anything we can do to regain your trust, please don’t hesitate to reach out to our customer service team.
Delay for delivery and shipping (12 days), package missed and returned because of that. Package have been open and stolen (certificate and glass by who? Hotel or lovescotch who behave like thief) Lovescotch juste take le 56$ on 176$ order. They are just thiefs. Edit after the answer: First my name is not "Justin" it's litteraly written on truspilot. Second, like you usually do you don't talk about the 12 days that have been taken to ship and deliver instead of the 5-7 days written on your website Third, insurance should have covered the loss Fourth, the package have been refused by the hotel because you were 5 days late, I wasn't there anymore. I didn't refused anything. The hotel did because I wasn't there anymore. You keep ignoring fact and answer on the part that interst you. You just thief that's all. Edit 2: I've ordered the 19th November and it's consider as "pre-holydays". You just lie on you capacity to deliver up 5-7 days that's all. And I've paid for YOUR lies that you put on your website. Check all the the others people on trustpilot: you are not a trusted seller. Your are juste exactly the reason why people just prefer Amazon or other big sellers.
Hey Julien (sorry for the error), We apologize that you were not satisfied with the order you placed at LoveScotch.com. Upon reviewing the FedEx tracking information for the package (Tracking Number: 282198796908), it clearly states: 'Wednesday, 12/4/24 Delivery exception - Refused by recipient - Not ordered.' The package was returned to us, and unfortunately, it was damaged during its return. We have issued a full refund, minus the shipping cost and shipping insurance, as outlined in our online policy. If you have any questions, please feel free to contact us by emailing us to [email protected]. Edit: My apologies for the error in stating your name. I have corrected my error now. Just a few notes: - You selected the discounted flat-rate shipping option — 'Any Size Order, One Rate Shipping' (up to 7 business days for delivery) + processing time — during the very busy pre-holiday/Thanksgiving shipping period. Given this, it was not possible for the package to reach New York from Los Angeles within 5 days. - If your hotel stay was limited to a certain time, we should have been informed so we could cancel and refund the order accordingly or arrange for a different method of delivery such as the 2 days FedEx shipping (which would be significantly more expensive, of course) - Please also notice this section from our "Return & Refund" Policy" 5.5. Orders that are returned due to incorrect addresses, multiple failed delivery attempts, or being refused by the recipient will be refunded minus a twenty percent (20%) restocking fee of the order subtotal and the shipping fees. https://lovescotch.com/pages/lovescotch-com-terms-and-conditions That said, we are truly sorry for the negative experience and we hope you have a wonderful holiday season and a happy new year. Edit 2 reply: We are happy to answer any questions you may have: For your information, the holiday shipping rush in the U.S. typically begins around Halloween and continues until the New Year. Please take note of the title of the shipping method you selected for your order: 'Any Size Order, One Rate Shipping' (up to 7 business days for delivery). Additionally, 'business days' do not include weekends or holidays. Due to the nature of alcoholic beverages—their weight, fragility, and the high volume of orders we process daily—we are unable to ship orders on the same day they are placed. This is also stated on our website (please refer to the terms and conditions).
EXCELLENT SELECTION & SECURE PACKAGING
Dear Roderick, Thank you for your continued trust and support over the past four years! We truly appreciate your loyalty and are delighted to hear that you've had a smooth experience with us, even with larger orders. Ensuring a seamless and reliable service for our customers is always our top priority. If you ever have any questions or need assistance with future orders, please don’t hesitate to reach out. We look forward to serving you again! LoveScotch Team
The reviews on this site made me nervous, so I wanted to share that my item arrived on time. I did reach out to customer service and received a prompt reply as well.
Dear Carey, Thank you for giving us a chance and for sharing your experience! We understand that online reviews can sometimes cause concern, so we’re glad to hear that your order arrived on time and that our customer service team was able to assist you promptly. Your feedback means a lot to us, and we appreciate your trust. If you ever need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again! LoveScotch Team
I ordered from this company 8 times got all the correct bottles. It’s takes about two weeks to get your delivery but they always came and packaging was good.
Dear Brandon, Thank you for your continued support and for sharing your positive experience! We’re delighted to hear that you've received all your orders correctly and that the packaging met your expectations. While shipping times can vary, we appreciate your patience and trust in our service. We look forward to serving you again soon. If you ever need any assistance, please don’t hesitate to reach out. Cheers! LoveScotch Team
Terrible customer service, from shipping the wrong wine to poor communication, product quality, and the refund process. I received the wrong order, but they insisted it was correct, despite selling one label and shipping a different one. The order also arrived during extremely warm weather, with the wine bottles hot, indicating long heat exposure. Getting a refund was a lengthy process, and I found their lack of concern about the temperature of the wine bottles alarming.
Had to refund a purchase because the items were out of stock. I had to contact them to ask about the tracking, then they told me they were out of the product. Very bad communication, I would not use them for any purchases.
I ordered (at good prices) a couples of different whiskeys..... After a number of days, I ask about the order, and they don't have one of them ( I really wanted it! ) And refund that one (which I have not received several days later) Then I tell them I leave town in a week and ask them to hold the shipment - response is " I will monitor and manage your shipment, don't worry, it's under control" Two days later, they ship it anyway Just poor execution, false promises.... Bad business Hope they don't mess up the rest of it.... Go elsewhere for your purchase
This is a nightmare.!! I wish I would have read the reviews before placing an order. Their customer service is non existent, no phone to call. When you reach out to their "delivery company" they say to contact the retailer because "the product is missing". How can it be missing if you say you "delivered it". Absolute scam! I got my porch camera files to prove you're liars and scammers!!!
I was pleasantly surprised with the speed of the shipments during the holidays. I will definitely shop with them again.
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